NatWest Mobile Banking User Reviews

NatWest Mobile Banking

National Westminster Bank plc

Finance

Top reviews

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Fraud

Not finding help with my fraud claim.

wonael

22 days ago

Response from developer

Oh sorry about that, let's get you in touch with a colleague for support. Pop us over a private message on Twitter or Facebook or reach us out via the Message Us option on the website and we can have a chat. - AJ

The report fraud options are a lie, wish I could give the app zero stars

See any purchases not made by yourself, just use the report fraud options on them... Then enter a maze of pain!

The app just bounces you to an external 'info' website. Manage to navigate through that maze and use the international number for "24hrs support", stay on hold for an age, get told its not a 24 HR number and the call disconnects. Have to call back within UK working hours. Garbage. Absolute garbage, the managers of this should be ashamed.

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Jez__

2 months ago

Response from developer

No response

I processed a payment on my debit card.

It went through the biometric approval process

But now there is no feedback whatsoever on whether the transaction went through, or did not go through, so I’m hanging in the lurch without knowing anything about the payment, I can’t inform the recipient, and I don’t know whether to re-initiate the payment, or if it’s just hanging in the ether

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JeeveSimon

2 months ago

Response from developer

Best decision I have ever made.

I have countless card ( well not anymore I have cancelled the lot) now that I have joined NatWest. Not only do the offer competitive rates the also provide incentives long no interest balance transfers ( for a certain period of course) but the provided me with a decent credit line. So many of the strange named credit card companies providing you with pitiful credit £900-£1200 and try charge you 50% interest. As I am an Irish Citizen recently in the past five years relocated to Northern Ireland which is UK, The only options I had to have a credit line was to have 4 separate Visa Cards.

I took great pleasure in calling all of them today and closed all accounts as they expected trust from me to make payments (which I always do) but yet my trust was a measly £1200? I’ve never missed a payment on anything in my life. So for NatWest to show me trust which I will always honour as well as there lightning fast app, knowledgeable and friendly staff. I have found my new go to bank will be moving my savings account as well as current account as soon as I can rearrange DD’s etc but I would highly recommend NatWest to the average person out there you will do well to do better.

Kindest Regards.

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Matthew8216531

2 months ago

Response from developer

Wow! Thank you very much for your great review – we love to hear it 😊 - KK

Approval requests

I wish that when I deal with an “approval request” through the app that it would automatically dismiss the notification in the app that ‘there is an approval request.’ Right now I keep on seeing the notification badge on the app and opening it to see what’s up only to find that it’s notifying me about an approval request that I already dealt with like yesterday. Not smart behaviour.

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Ubermammal

2 months ago

Response from developer

Let's see if we can help you out, pop us over a private message on Twitter or Facebook or reach us out via the Message Us option on the website and we can have a chat. - KK

Transfer between accounts

Transfers should be transacted anytime, weekends too. No excuse in a digital world.

Annoyed too.

3 months ago

Response from developer

Great Feedback! I'll make sure we take a look at this in more detail. - AJ

Review

Site is friendly and versatile. Happy client

Marino#87

3 months ago

Response from developer

Thanks for the 5 stars! Great to hear you are loving the app as much as we are. - AJ

Old fashioned, terrible customer service

Natwest is just behind the times. Cora is infuriating and helpless and literally nobody wants to talk to a robot, ever. It is the last thing customers want and you clearly aren’t listening and do not care. You shut our local branch in Tavistock through sheer greed. A while ago I used Cora to try and send a note of thanks to a human who helped my daughter at the plymouth branch (which you will probably also shut soon) and I gave up - it was impossible. Such a shame that member of staff didn’t receive my praise. I really did try. Cora is only set up to take complaints which is telling. Human interaction is a basic need. My business banking is with Monzo where there are real humans to talk to and once they set up children’s bank accounts for my daughter which is on the way I’ll be moving everything across. They also have loads of extra features like auto deductions and pots which I’m sure Natwest will catch up with in like 10 years time. It doesn’t matter that monzo doesn’t have a physical presence because they actually listen to what their customers want and that is good service, modern features and human beings when we need them.

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Monzo all the way

3 months ago

Truly Bad

You cannot access anything from the app! It has an “AI” chat that tells you to call their team to access any documents related to your mortgage. Why can’t I just download them from the site or app like literally all other banks?!

No thanks!!!!!!!

4 months ago

Response from developer

Terrible

Logs you out. Goes in circles. Help function doesn’t help or work. Will close this account as soon as I can get my money out - which has been a huuuge problem.

Drewincapel

4 months ago

Response from developer

Let's get this fixed for you, our team are available on both Facebook & Twitter, join us in DM for a chat or reach us out via the Message Us option on the website. - AJ