Terrible Experience... so far
Recently began my “pay as you go” subscription and I’ve had multiple issues.
1. The app ignored what I subscribed to and chose the annual subscription which charged me $298, I chose the “pay as I go” because I don’t want to spend the cash up front even though I know I’ll spend more in the long run. I look at my bank account, they charged me for the annual. Called them, they said they’d fix it, told me to log out and back in to redo a survey for my lawn. Did it, selected the pay as you go, it then charged me three times for the summer guard application. I call them back, they say they’ll fix that too. Sent me an email in case the 5-7 days pass and it still hasn’t been refunded. Next day it arrives, FedEx shows up with 7 boxes of the blue “halts crabgrass preventer, the yellow “weed and feed” and then a bunch of orange “summer guard”. It’s July 10th, I shouldn’t be getting all of these at once correct? The only one I think I should have is the summer guard.
Not sure I will continue this subscription, thought it might be easier this way having them send me the fertilizers to my door so I know exactly when to apply but this is much more of a hassle. Could be because of the current pandemic and being under staffed, but i don’t know. Customer service is polite and willing to be helpful but so far I’m “pending” $500+ and I have to babysit my bank account to make sure they don’t charge me again.
I’m hoping this gets resolved soon.
1. The app ignored what I subscribed to and chose the annual subscription which charged me $298, I chose the “pay as I go” because I don’t want to spend the cash up front even though I know I’ll spend more in the long run. I look at my bank account, they charged me for the annual. Called them, they said they’d fix it, told me to log out and back in to redo a survey for my lawn. Did it, selected the pay as you go, it then charged me three times for the summer guard application. I call them back, they say they’ll fix that too. Sent me an email in case the 5-7 days pass and it still hasn’t been refunded. Next day it arrives, FedEx shows up with 7 boxes of the blue “halts crabgrass preventer, the yellow “weed and feed” and then a bunch of orange “summer guard”. It’s July 10th, I shouldn’t be getting all of these at once correct? The only one I think I should have is the summer guard.
Not sure I will continue this subscription, thought it might be easier this way having them send me the fertilizers to my door so I know exactly when to apply but this is much more of a hassle. Could be because of the current pandemic and being under staffed, but i don’t know. Customer service is polite and willing to be helpful but so far I’m “pending” $500+ and I have to babysit my bank account to make sure they don’t charge me again.
I’m hoping this gets resolved soon.
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Response from developer
We are sorry to hear about the pay as you go option not working correctly. We would also love to touch base with you to see if your other issue with the multiple orders/charges on your account is resolved. Please contact us at https://www.scotts.com/en-us/email-us .
Used to be great, now useless
I’ve used this app for years to take care of my lawn progress throughout the year. I made the most out of the water tracking function which worked great until recently. First, a recent update removed the ability to separate out your lawn into different sections. I used to have two different lawns set up since my front and back have different needs. And they’re on different watering schedules. Now, it’s just one yard available. Next the rain tacking and water function stopped working about a month back. It’s no longer accurate with local rainfall totals. And if you manually add watering, it doesn’t constantly save what you entered. Too bad, this used to be an excellent app, but now it’s useless except for a sales tool for Scott’s. Which I suppose is the real purpose anyways. Now that the app doesn’t work, I’ve switched to another brand.
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Less Useful Now
I really liked this app last year when I first started using it. The 2 key features were the 7-day rainfall totals based on my location and the ability to create and manage plans for multiple lawns - front yard and side yard, for example.
When I opened the app this year to begin using it, I found that neither of my 2 lawns had carried over, and when I attempted to add them again, I could only add one. After reaching out to customer support, I was informed that I’d need a separate user account for each lawn.
Maybe I’m an edge case (although I’d imagine there are many users that want to track front/back/side yards), but it’s not very intuitive to now have to create separate user accounts to do exactly the same thing I did previously. With that feature removed, the app is not very useful, in my opinion.
When I opened the app this year to begin using it, I found that neither of my 2 lawns had carried over, and when I attempted to add them again, I could only add one. After reaching out to customer support, I was informed that I’d need a separate user account for each lawn.
Maybe I’m an edge case (although I’d imagine there are many users that want to track front/back/side yards), but it’s not very intuitive to now have to create separate user accounts to do exactly the same thing I did previously. With that feature removed, the app is not very useful, in my opinion.
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Save money, save time
This app is awesome. It guides you in every aspect of yard care. Tells when to water, apply product, and tips. You can even setup delivery of product when application needed.
I used to pay a lot of money to have a company come out and apply yard products to my lawn because I never took the time to learn for myself how and when to apply. This is app is user friendly and I have recommended to many friends and neighbors. I’m not sure Scott’s knows the value of this app, for if they did, it would be advertised on all there products and displayed in all there aisles in store.
I can not say enough good things about. The best app I have downloaded.
I used to pay a lot of money to have a company come out and apply yard products to my lawn because I never took the time to learn for myself how and when to apply. This is app is user friendly and I have recommended to many friends and neighbors. I’m not sure Scott’s knows the value of this app, for if they did, it would be advertised on all there products and displayed in all there aisles in store.
I can not say enough good things about. The best app I have downloaded.
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Fire the landscaper
I had a variety of landscapers over the last 16 years. They just don’t get it, and never got my lawn looking better then average at best.
I retired last year, fired the last of 5 different landscapers, bought a good quality 0 turn mower, started going to the Scott’s App and set out a plan to get my lawn repaired. This is my second season and I’m really pleased with the results to date. I have great competition next door as my neighbor owns a landscaping business. I’ve saved over $3500. In annual landscaping fees and really enjoy the complements from people walking by when I’m out in my yard.
One women asked how I did it and I shared what I was doing with her husband, I sure you have a new customer. Thanks Scott’s for making my lawn fun again.
I retired last year, fired the last of 5 different landscapers, bought a good quality 0 turn mower, started going to the Scott’s App and set out a plan to get my lawn repaired. This is my second season and I’m really pleased with the results to date. I have great competition next door as my neighbor owns a landscaping business. I’ve saved over $3500. In annual landscaping fees and really enjoy the complements from people walking by when I’m out in my yard.
One women asked how I did it and I shared what I was doing with her husband, I sure you have a new customer. Thanks Scott’s for making my lawn fun again.
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Rainfall Meter is Useful
What I like:
Rainfall meter lets you know how how much rain has fallen in you area and how much watering it needs. This is what makes the app valuable and worth using even if you dont use scotts products.
General tips and in depth guides with videos on lawn care. It’s very informative for the most part. (With the exception of some potentially misleading information regarding fertilizing lawn early in the season)
Application schedule for Scotts products is convenient, although I cant seem to find the Scott's product that I use to add on my tracker. (Starter fertilizer with weed control)
What I don't like:
Not a big deal, but I don’t understand why the app tracks my location when it’s not open. I chose to only track while the app is open, but it still tracks in the background even after i selected to turn off background refresh. I have to close the app completely to turn off tracking. This is the only app I have that gives me this problem.
Overall I like the app. It’s nice to scroll through the guides and read up on some tips. I’m not very experienced, so it does help if your new to lawn care even if you don't use Scott’s products. Just keep in mind that some, but not all info is just to push you into using their product.
Rainfall meter lets you know how how much rain has fallen in you area and how much watering it needs. This is what makes the app valuable and worth using even if you dont use scotts products.
General tips and in depth guides with videos on lawn care. It’s very informative for the most part. (With the exception of some potentially misleading information regarding fertilizing lawn early in the season)
Application schedule for Scotts products is convenient, although I cant seem to find the Scott's product that I use to add on my tracker. (Starter fertilizer with weed control)
What I don't like:
Not a big deal, but I don’t understand why the app tracks my location when it’s not open. I chose to only track while the app is open, but it still tracks in the background even after i selected to turn off background refresh. I have to close the app completely to turn off tracking. This is the only app I have that gives me this problem.
Overall I like the app. It’s nice to scroll through the guides and read up on some tips. I’m not very experienced, so it does help if your new to lawn care even if you don't use Scott’s products. Just keep in mind that some, but not all info is just to push you into using their product.
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Southwestern Pennsylvania homeowner
I have used this app for 3 years now and highly recommend it. You start by profiling your lawn, then get recommendations on what products to apply, and when. You can also add additional tasks/products. You can also go back and review what you did in previous years. Keeps me on track with applying fertilizer. My favorite option is being able to call/email/text my lawn questions. I always use Scott’s products but do not use the subscription service. I wait and buy when I find it on sale. Very nice homeowner app.
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The Best a Man (or woman) can get!
This app is awesome. My wife and I are fairly new home owners and have battled with a dandelion and crabgrass filled lawn for two years. The app makes it easy to know exactly how to keep the lawn perfect and healthy, year round, no matter the grass type. It even factors in location, current lawn condition, composition, everything. If I’m out of town, my wife has the app and can see what needs applying and watch the instructional videos straight from the app. A neat function was the yard square-footage calculator. It uses satellite imagery to allow you to know exactly how much area you’ll be applying certain products. We have a 17,000sqft lot and almost purchased WAY too much. Using the tools they provide, turns out we only have 9,500sqft of grass once you take out the home and driveway footprint. Way easier than getting out the giant tape measure.
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Pretty good, but a few more features would make it great!
The apps water tracker which tracks local rain, and allows you to track your own sprinkling is great! I just wish there was a way for it to send you a push notification when your lawn has had under a certain amount of water rained or sprinkled over the past 7 days. It already has this feature, but adding a notification would be awesome! Including some weather into it as well to tell you if you should hold off sprinkling or applying products due to high winds, or bad weather would also be great! I look forward to the app growing to be a little more of a lawn control center/dashboard rather than primarily a fertilizer sales app. By including these other features your audience for this app would be expanded, and it would also increase peoples exposure to the Scott's lawn products and tools too.
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Worthless
Used app for about 3 yrs and loved it until the Jan/Feb update that ruined it. My review then described in detail my concerns: all past history had been lost; I had to establish a “new” lawn; and there was no longer an option to have different profiles for my very different from and back yards. Subsequent developer responses were worthless and never addressed my concerns but only promoted corporate “happy talk”. I note in the description of the current April 2020) update that all historical data has been restored. I just logged in and found that to be yet another developer lie and more Corp happy talk. My previous (historical) lawn data does not exist and I’m still limited to one lawn per address meaning I can’t get different product recommendations and treatment plans for the different grass types and growing conditions in my front and back yards. Thus the once wonderful app continues to be worthless.
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