Leave a Review Boyd Rewards
Unable to login through Stardust app.
I am getting a msg similar to others when trying to logon to the Boyd Rewards app from the Stardust game appAO Lifemember
Developer Response
Thank you for your feedback regarding the login issues with the Stardust and Boyd Rewards app. We understand this can be frustrating and would like to assist you directly. Please reach out to us at rewards.boydgaming.com/mobile-app-contact-us for personalized support. Your input is valuable in helping us enhance the user experience.New app does not work
Every time I try to log into the new app, I get an error message saying: unable to validate login at this time. I’ve trying logging in on multiple days/times, with no luck. Please fix the app. It’s useless right now.Planet Collector
Developer Response
Thank you for bringing this to our attention. We're sorry to hear about the login issues you're experiencing with our app. For assistance, please contact us at rewards.boydgaming.com/mobile-app-contact-us. We appreciate your patience.Get Rid Of REZTRIP !!!!
Please get rid of REZTRIP. Whatever partnership formed with this website has really messed up the “Book A Room” process. As I can see from the reviews this seems to be a popular issue along with the recent software updates.KajunDove
Developer Response
We're disappointed to hear about your experience with the app's Book A Room feature. Please allow us to look further into this for you by getting in touch with us directly at rewards.boydgaming.com/contact-us. Thank you for your feedback and we look forward to assisting you.Deleted App, reinstalled it, now it works
I was having issues logging in after the updated app appeared on my iPhone. As a last resort, I deleted the app from my iPhone and then downloaded it from the App Store. My login & password now work and I am in! 😃
The new app looks and works great!Singergirllv
Developer Response
Thank you for sharing your experience and solution! We're glad to hear that deleting and redownloading the app resolved your login issues, and you're now able to enjoy the new app. We appreciate your patience and are thrilled to hear positive feedback about the app's look and functionality. Enjoy your experience with us!Upgrade is horrible
This upgrade is the worst. I have not been able to access my account since it launched. Part of my job is troubleshooting IT issues so this is not a case of PEBKAC.Ladystockbroker
Developer Response
We're truly sorry to hear about your experience with our recent upgrade. We value your insight and would like to assist you further. Please contact us at rewards.boydgaming.com/mobile-app-contact-us, so we can look into this issue and provide a solution that meets your expectations.New app doesn’t work
I’m having the same exact issue as the other user posted. I’ve reset password as well nothing works. I called casino host and he told me to speak to rewards center and they told me lots of people have been calling with issues and nothing can fix it until the tech people fix it. Just go back to the old App!! At least it worked!Show lessKristena21
Developer Response
Thank you for reaching out about your login difficulties. We're here to help. Please contact us at rewards.boydgaming.com/mobile-app-contact-us so we can provide personalized assistance with your account and address any concerns you may have.Worse App
Needs to be worked on. You can’t sign in.Summerbune1
Developer Response
We're sorry to hear about your login troubles and understand your frustration with the new app. Your feedback is valuable to us. Please reach out to our support team at rewards.boydgaming.com/mobile-app-contact-us so we can assist in resolving these issues promptly and improve your app experience.Completely useless
If I could give zero stars, I would! PLEASE ditch this “upgrade” and go back to the previous app, which I would access frequently to check for promotions & room rates. This “upgrade” won’t let me log in — says I don’t exist — and then when i try to create a new account with my card number, it refuses me & says I am already in the system. I even tried to just access as a guest & it just crashes. Yes, I did contact Boyd Support, but no help there — they just said to keep trying. I starting to think that Boyd doesn’t value me as a frequent repeat customer!
Update: I have communicated with Boyd Support several times, but their only “fix” was to send me a link to reset my password (which i’d already done twice). Same result: It accepted my card number, name & birthdate to reset, then when i entered card number and new password, it said “user doesn’t exist.”Show lessMoxiejan
Developer Response
We are genuinely sorry to hear about your experience with our app's recent upgrade. We apologize for any inconvenience this has caused and understand how important it is for you to access your account seamlessly. It's concerning to hear that your interaction with our support team did not resolve the issue. We value you as a customer and would like to rectify this situation. Please reach out to us again at rewards.boydgaming.com/mobile-app-contact-us, so we can escalate your case to our technical team for urgent attention.New app is really nice
It took me a couple of tries to login to the new app. But once I got in, I really like it. Was able to find my offer and book my comp nights quickly. I haven’t tried my wallet yet but will when I visit next month.Vegasfan999
Nice app!
I’m not sure what all the complaints are about. The app did require me to change my email because I was using my spouses email and it requires you to have a unique email account. After I change that, everything works great. The app looks great, and it provides more functionality. Thank you!Notgood1919
