Leave a Review Boyd Rewards
Horrible app
It kept telling me NO rooms were available at ANY of their casinos so I wouldn’t be able to book my comp nights in December. After trying multiple ways, I was finally able to book a room at the first casino I was trying to book at. Your UPDATED app is more like a DOWNGRADE to me. If it doesn’t work properly, what good is it?Show lessKauai Gone Gin
Developer Response
Hello, Kauai. Thank you for your feedback. We are sorry to hear that the card number or password are not recognized for you and caused a lock out. Please contact us at the link below where we can take a closer look at your account. Thank you. https://www.bconnectedonline.com/mobile-app-contact-usTerrible App
Can not login. The old app was better. Please fix the app. Nothing is working!!Summerbune1
Developer Response
We're sorry to hear about your login troubles and understand your frustration with the new app. Your feedback is valuable to us. Please reach out to our support team at rewards.boydgaming.com/mobile-app-contact-us so we can assist in resolving these issues promptly and improve your app experience.Unable to process logins
I’ve tried deleting the app and installing latest as advised to by agent at Boyd’s Main Street station. But same problem, no login and try to re create password and it comes back unable to process- they advised everyone is having issues this has been going on for weeks…. Hmmmmjkikile
Developer Response
We sincerely apologize for the ongoing login issues and the inconvenience it has caused. For personalized assistance, please contact us at rewards.boydgaming.com/mobile-app-contact-us. Your patience and understanding are greatly appreciated as we work to resolve this matter.Completely useless
If I could give zero stars, I would! PLEASE ditch this “upgrade” and go back to the previous app, which I would access frequently to check for promotions & room rates. This “upgrade” won’t let me log in — says I don’t exist — and then when i try to create a new account with my card number, it refuses me & says I am already in the system. I even tried to just access as a guest & it just crashes. Yes, I did contact Boyd Support, but no help there — they just said to keep trying. I starting to think that Boyd doesn’t value me as a frequent repeat customer!Show lessMoxiejan
unable to login to the app. able to login to website
since the update, I’m unable to login to the app.
Developer Response
We're sorry to hear about your login troubles following the update. Please allow us to help by contacting us at rewards.boydgaming.com/mobile-app-contact-us with the details. We're committed to resolving this issue for you promptly.Unable to Login
Unable to login with the new app. Every time I try to login I receive the message, “Sorry, an unexpected error has occurred. Please try again later.”Pete Rene
Developer Response
Hi Pete. We apologize for the inconvenience you are facing with logging in. For personalized assistance, please contact us at rewards.boydgaming.com/mobile-app-contact-us so we can help get you back into the app swiftly. Thank you for bringing this to our attention.Dissatisfied
Won’t let me log in. Says info is not what is on file. I’ve used this for years. Please fix the problem.TMBooster
Developer Response
We're truly sorry to hear about the sign-in issues you've been experiencing. We'd like to help resolve this as quickly as possible. Please reach out to us directly at rewards.boydgaming.com/mobile-app-contact-us with your account details, and we'll get this sorted out. Thank you for your patience.App used to be useful.
This app used to be useful and I would check it periodically to look at offers and events. With this new version it’s ridiculously bad. Please fix it!Tyler986
Developer Response
We are disappointed to hear about your experience and hope you will give us a second chance to look further into this for you. Please get in touch with us directly at rewards.boydgaming.com/mobile-app-contact-us. Thank you for your patience and we look forward to assisting you.Not app friendly
I tried to open up my promotions and offers. There is nothing listed. The words are squished and written in small columns. Not sure if they are still working on it, but in the event this is it, it’s terribly put together especially for their die hard seniors to use.parakeet9
Developer Response
We are disappointed to hear about your experience and hope you will give us a second chance to look further into this for you. Please get in touch with us directly at rewards.boydgaming.com/mobile-app-contact-us. Thank you for your patience and we look forward to assisting you.Continued technical difficulties
Lots of problems logging in. Tech support for app can’t be found!
I was contacted by the developer and the problem was resolved. The app is working as it should now. It is a useful tool to check points and comp offers.wkkkkkky
Developer Response
We are disappointed to hear about your experience and hope you will give us a second chance to look further into this for you. Please get in touch with us directly at rewards.boydgaming.com/mobile-app-contact-us. Thank you for your patience and we look forward to assisting you.
