Leave a Review Boyd Rewards
Horrible App
This app never works right. It always says it is having trouble at the moment. Needs to be fixed or don’t have one at all.jAbbott424
Developer Response
We are disappointed to hear about your experience and hope you will give us a second chance to look further into this for you. Please get in touch with us directly at rewards.boydgaming.com/mobile-app-contact-us. Thank you for your feedback and we look forward to assisting you.Technical Difficulties
I can’t use mobile key without the app, but your app is always having “technical difficulties.”NavyVetMA3
Developer Response
We apologize for the technical difficulties you faced and understand the inconvenience this caused. Please allow us to look further into this for you by getting in touch with us directly at rewards.boydgaming.com/mobile-app-contact-us.Continued technical difficulties
Lots of problems logging in. Tech support for app can’t be found!wkkkkkky
Developer Response
We are disappointed to hear about your experience and hope you will give us a second chance to look further into this for you. Please get in touch with us directly at rewards.boydgaming.com/mobile-app-contact-us. Thank you for your patience and we look forward to assisting you.Basic login doesn't work
I enter my password. It keeps adding more characters I can't see. Login fails.
Basic testing before deploying is a must. frustrating.pizzaguy2003
Developer Response
We are disappointed to hear about your experience and hope you will give us a second chance to look further into this for you. Please get in touch with us directly at rewards.boydgaming.com/contact-us. Thank you for your feedback and we look forward to assisting you.Promotional free play Offers not showing up
The app is iffy at times, newer rewards points system and still has a lot of bugs and glitches.X0X0X0707
Developer Response
We are disappointed to hear about your experience. Please allow us to look further into this for you by getting in touch with us directly at rewards.boydgaming.com/contact-us. Thank you for your feedback and we look forward to assisting you.Needs to be fixed!
Most of the time when I try to log in this app says they are having technical difficulties. I just stayed a night at the casino and couldn’t log in the entire time I was there. I was offered to check in and use the app as my room key. Thankfully I went to the front desk and checked in instead. How would I have used the app as my room key if I couldn’t even log in?Show lessDjsneekers
Developer Response
We apologize for the technical difficulties you faced while logging into our app and understand the inconvenience this caused. Our technical team is actively working to address this issue and ensure it does not occur in the future. We appreciate your feedback and hope to provide a better experience for our guests.Boyd Wallet
When I first got the app it worked great. I was able to add funds in Wallet & load money on my players card with ease. However, the last two months ive been trying to load funds but keep getting an error mesg with an email if problem persists. Well, it has so I emailed them 3 separate times about it. They wrote back saying they have nothing to do with the issue and to let the casino know. I’ve done that too…twice. They have no clue why or what to do about it. So now I’m deleting app. Peace out ✌️Show lessTishy G
Developer Response
Dear Tishy. We understand the frustration that comes with being unable to add funds to your account. We would like to look into your case and provide you with a resolution. Please reach out to us directly at rewards.boydgaming.com/mobile-app-contact-us and provide us with your account information. We appreciate your patience.The WORSE casino app of ALL
This is the slowest of all the casino apps. Major improvements are needed to increase speed for selections to work. Every time I try to book a room, the cursor just spins and I have to get out and try again and again and again…. Very discouragingKajunDove
Developer Response
We're disappointed to hear about your experience with the app's Book A Room feature. Please allow us to look further into this for you by getting in touch with us directly at rewards.boydgaming.com/contact-us. Thank you for your feedback and we look forward to assisting you.Can’t log in: Fixed
Edit: I contacted support and it works on my phone now
When I try to log in, two characters are added to my password so I get an error message. I deleted the app and loaded it again but it still happens. I can get in on my computer.FMNish
Developer Response
Thank you bringing this to our attention. We'd like to further look into this for you, so please get in touch with us directly by visiting rewards.boydgaming.com/contact-us. We look forward to assisting you and appreciate your patience.Doesn’t work!
Can’t get the app to work. Can’t open my wallet or my offers. I can only see the home page and it doesn’t update my points.Bccasino
