Leave a Review Boyd Rewards
App is more trouble every time a new game is added
I am so aggravated with Stardust lately! I am so tired of having to delete and reinstall the darn app every single time a new game is added! Not only then , but many times in between.
I have constantly contacted Stardust casino folks and get the same response over and over.
Guys, it’s not on my end always. If I follow your directions and your directions aren’t working, then it’s on your side.
I love playing, but am almost ready to toss the playing! Fix the problem, please.Show lessheadache:livenlearn
Developer Response
Thank you for bringing this to our attention. Your feedback is valuable and will help us improve the app's performance for the future. We have shared your feedback with our development team for further review and investigating. Your patience is greatly appreciated. If there is anything else we can do to make your experience better, please contact us at stardustsocialcasinoapp@boydgaming.comSpins
Seems like the shells rent paying f when I get a onus of 21 spins and wonnthingBARBIBEAR
Developer Response
We strive to provide a five-star experience to our guests and we're disappointed that we did not achieve that for you. If there is anything we can do to make your experience better, please visit rewards.boydgaming.com/contact-us and share your thoughts and feedback. We look forward to assisting you!Is it just me?
We go to Louisiana most weekends to hit the casinos. Since the new app/kiosks have been in effect at Delta Downs, I’ve had no luck with my credits. Nearly every week it says $5 free play and to redeem at the kiosk but the kiosk says I have no offers. I’ve talked to the cashier desk and they could not help. Also, since the new cards came out, even the offers that don’t work are much less than we’d seen in the past as Sapphire level. Before there were at least $10 food credits and $10 free play…now it offers the choice of either $5 free play or $5 food ….which again doesn’t matter because it rarely shows up once I’m in the casino anyway and trust me…I lose plenty there to earn a little free play and a snack.Show lessMr.awsomepants
Developer Response
We appreciate you bringing this to our attention. We'd like to further look into this for you. Please get in touch with us directly by visiting rewards.boydgaming.com/contact-us. We look forward to assisting you and thank you for your patience!Worst
Done with this place all because you can’t build an app that works!!! Blows my mind since I’m sure you have the money to spend on a working app!Kgbkgb0553
Developer Response
We're sorry to hear that you've been having issues with the Boyd Rewards App. We hope you will give us the opportunity to resolve this for you. Please visit rewards.boydgaming.com/mobile-app-contact-us so we can look further into this for you. We appreciate your patience and look forward to assisting you!Used to love this app
I used to love this app. But recently I haven’t been winning at all. Then the amounts were changed to where I have to bet more but the jackpots stayed the same. Spend 1800to win a chance at 4000 I don’t think so. Goldfish has much better odds. Guess I’ll just “ lobby “ and bet 100 and pray to win 100 or 120 🙄won’t play anymore like I used to.Show lesskejowr
Developer Response
Please send us an email, stardustsocialcasinoapp@boydgaming.com with your user ID and we'll see what we can do about getting you more coins to extend the fun. Thank you for your loyalty!Info doesn’t match
My husband and myself both keep getting info does not match, so frustrating! We always play Boyd gaming and this is about to get us looking to play else whereSugarbooger696xxx
Developer Response
there are a couple of reasons for this message. One is if you moved since you signed up for your cards. Please contact us at to research the cause https://www.bconnectedonline.com/mobile-app-contact-usNew app not working
Just opened up the new app, or tried to. Won’t let me log in at all. Took the number right off my player card and last name with date of birth to try and reset. Guess what?! “Nothing matches our records”. Typical from a place that gives horrible offers and the lowest posted payback of any casino in Illinois. I could understand if the app was having some issues, but why put something out there if it still has bugs that need to be worked out? To top it off, they say visit Bconnected or contact us, but no place on the app does it have a phone number (except the general phone number of the casino). No place to contact or email support. I guess they want you to drive to the casino to tell them you have a problem. Update, it was working. Now go to check offers and it just spins and won’t load! Way to stay on top of your crap app!Show lessICED_EARTH_81
Some “team” Ruined a Perfectly Good App
The earlier app worked perfect, and that was years ago. This current version is garbage and simply doesn’t work.
Is my iPhone XR not updated enough to render this “high-tech” app? My iPad ran the earlier version flawlessly for years without a crash. Now, you log-in and it goes blank. I deleted the app on both the iPhone and iPad.
I log-in on the iPhone and the screen goes blank, same as the iPad. Did anyone ever do any de-bugging? And why is that spinning circle everywhere?Show lessB.lineatus
You broke what wasn’t :(
I have to agree with others in that the old app worked and I’m good with a redesign and a new look. I prefer keeping up with technology however on my 7plus I have to go 4 or 5 clicks in to find offers and change my preferred propertyevery time and then when I finally stumble onto my offers and decide to book a room...... the button doesn’t work and the only way for me to check availability or reserve is to call the property because the app doesn’t work!!!!Show lessJaltig
Ruined a perfectly good app
The app was fine before this “redesign”. Nothing fancy but it got the job done. At any time you could open it and easily see your offers, point balances, almost anything you’d need. Now it’s a web browser with a logo slapped on it, and a bad one at that. By that I mean two things...
1. You have to login every time to do anything. The “login” button literally just takes you to the bconnected mobile website. In fact every button just takes you to its relevant mobile website page sans the casinos list. I don’t need an app for this...I can bookmark the site or have it as a shortcut.
2. It’s slow. I have an iPhone XS, there’s no reason it should stutter and hiccup as much as it does. But alas, even opening the app from the drawer somehow causes it to freeze for a noticeable amount of time.
This is one of the most pathetic redesigns I’ve ever seen in an app. They took something that was functioning well and just stripped everything down, put in some web interfaces, and slapped their (again pathetic, though that’s a whole other review) “rebrand” on it.Show lessvegastim13
