KLM User Reviews

KLM - Book a flight

Koninklijke Luchtvaart Maatschappij N.V.

Utilities

Travel

Reviews Summary

Positive highlights

🛩️

This app hasSmooth and efficient booking process

📱

This app hasClean and easy-to-use interface

🤝

This app hasExcellent customer service and attentive cabin crew

🔍

This app hasConvenient access to flight information and boarding passes

🗓️

This app hasHelpful for managing travel plans and itineraries

Negative highlights

🐌

This app hasSlow load times and performance issues

🐛

This app hasFrequent bugs and glitches, especially after updates

🔒

This app hasUnreliable login and account management

🧭

This app hasLack of important flight details like terminal and gate information

🤯

This app hasConfusing and unintuitive user experience, especially for exceptional situations

💰

This app hasIssues with refunds and compensation for disrupted flights

🗓️

This app hasLack of proactive notifications and updates about flight changes

🤖

This app hasIneffective and unresponsive customer support

Top reviews

Most RecentHighest RatedLowest Rated

App function !

All is great with the KLM app. as well as the easy and comfortable way to navigate through it. The only thing I would say if anything that needs to be looked at is the function of some of the option. Often the page says not available.

waki70

7 days ago

Finally 🍾

Finally you manage to fix the update speed for the app. I have cried about this since the inauguration of the new app a few years back now. Omg has it been painful to use on several weekly flights. Always had to screenshot all the information I needed before going on a trip.

I just updated to the newest version today, and first thing I notice is the reaction time is now realtime and not hourglass delayed anymore.

Thanks app team, credit due when credit is due 🦾👏

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visio76

a month ago

Response from developer

Hello visio76, we're sorry to hear about your experience with our app. We understand the importance of timely updates and the inconvenience caused by the delay in displaying boarding passes. We appreciate your feedback and will take it into account for future improvements. The KLM Mobile team.

Bugs

After latest update, my iPhone 8, iOS version 16 cannot change seat, blank screen. It works fine on newer iPhone, iOS version 17

your loyal traveller

a month ago

Kind of glitchy

The app logs out all the time I forget my password all the time. It’s not my favourite app. But I use it to check in.

Jen The Hean

2 months ago

Ticket purchased

Your ticket advertisement’s are very misleading and not what you see as per dates on the banner. As well when choosing a date and price it changes when you go back to look at an other date!!!!,!

Hans’s

2 months ago

Response from developer

Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.

Expensive

Not appreciating 10% added cost for luggage

PM2277x

2 months ago

Good Customer Service

Was very impressed with the customer service I got when I had to call to advise that I could not make my trip due to ill health. I am now expecting a flight voucher I can use within a year. I have subsequently booked and paid for another business class ticket whilst awaiting the voucher as I will still be travelling klm/airfrance again.

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Foodafriq

2 months ago

💕

🫶🫶🫶

ma feni

2 months ago

Application freezing and lost details

While selecting seat options the application froze and I lost details. Had to login again to complete updates.

Gras5123

2 months ago

Response from developer

Hello and thank you for your comment. We're sorry to hear that you had a bad experience with our app, we understand how frustrating it can be. We are currently working hard to solve the issue concerning seat option. Its resolution will be available in the new version of the application which will be released soon. We appreciate your understanding and your patience. The KLM Mobile team.

Can’t change flights on the system

It’s been more than several weeks that am trying to change my flight details on the app, also on KLM website, but the system always directs me to error page and says: ‘something went wrong’. The only way to change a flight details is to call customer service which is extra effort, time and cost. How is it possible that a glitch like this can persist for more than 2 months now, without being fixed?? Are you guys maintaining this app or website at all? It’s really disappointing

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Traveler on KLM

2 months ago

Response from developer

Hello, we sincerely regret the inconvenience you experienced with our application. Your feedback is valuable and helps us improve our service. We are currently investigating the issue you reported. We thank you for your patience. Kind regards, The KLM mobile team.