Leave a Review KLM
Terrible airline and terrible app
The app is not usable (crashes), and the airline is a scam. They delayed our flight by 3 hours so we missed the connecting flight. Their system automatically scheduled us on the next flight the next day, which had a connection in Istanbul using a different airline. When we arrived there, they told us we didn’t actually have seats and were just on the waiting list! We were stuck in Istanbul and they booked us on yet another flight with yet another airline. Then when we got to the airport for that flight, they had booked the ticket with an old “valid until” date and the airline wouldn’t issue our ticket! They said KLM had to fix it. When we called them, they said everything was fine in their system! Stuck in Istanbul for 4 days! When we go to their website or app to file a reimbursement claim for our expenses, it says “internal server error”! What a scam company.Show lessDeepy420
Many problems
My experience with this app was not great.
For example, 3 days before my flight I upgraded to a better seat. I picked it in the app, went to payment, but it came back with an error message. But at the bottom of the page it says free change. And wenn going back it showed the new seat. A day before my flight I checked in and noticed that the seat was not changed. This time I was able to pay for it and the seat change registered correctly.
There are several problems like this. Not a fan.Show lessTgjazz
Developer Response
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.App not allowing check in
Latest update returns an error with ‘travel document not valid; please check in at airport’ when attempting to check in. Checking in via the website (not app) returned no such problem and I was able to successfully check on via the website without issue. Hopefully this can be solved in the next update!Show lessmozicgurl
Developer Response
Hello and thank you for your comment. We are currently working hard to solve this issue. Its resolution will be available in the new version of the application which will be released soon. The KLM Mobile team.Used to be great, but now I can’t use it anymore
Great app, and used it almost daily (I fly a lot) until the automatic update installed a new version which pops up a screen that tells me to update it, which it won’t let me do since it requires iOS 16, while I have an older iPhone. Previously when this happened, they fixed it, by reminding me that I needed to update to “use all the latest features” and I could press okay and still use the app which was still working fine. Now I’m again stuck with this “press update” only message rendering the perfectly working app in the background inaccessible. KLM joining Apple to force me to upgrade my perfectly fine iPhone? How sad…Show lessDemonicYT
Developer Response
Hello and thank you for you feedback. We sincerely apologize for any difficulties you are experiencing with our application due to update limitations. Upgrading to iOS 16 allows us to enhance the performance and security of the application, while also taking advantage of the latest iOS features. We appreciate your understanding. Yours sincerely, The Air France Mobile team.Terrible app and Incompetent staff (harsh I know)
Yeah that title is very harsh and I am hesitant but hear me out. The app had a bug. It wouldn’t let me check in. I needed to enter in basic info like gender then on the next page enter passport info. But when I finish the 2nd page, the first page cleared. We messed with it on 2 phone and 1 laptop before I called. I was on the phone for so long I literally drove to the airport, parked and went to a kiosk. Got them printed. Literally had them call as I finished. Told them I did work it out but just wanted to let them know about the bug for other people. She didn’t care. She wanted my info “I can’t help you without your flight information sir”. Fine. I did. Then she tells me there is no bug because I’m checked it. What a miracle. Except it shows that as I did it myself at the airport. She literally didn’t get my concern of the app and just letting her know. I asked if I could just talk to another worker or a supervisor. I even explained to her that she did just fine but we seem to be missing each other. She said they can’t transfer phones which I don’t believe. Just makes me very scared about this trip tomorrow.Show lessLandidnrkels
Developer Response
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.Bravo
I am always assured of receiving excellent service and attention from the cabin crew. They have an engaging and pleasant manner, and seem to genuinely appreciate that passengers do have a choice.
I also like using the KLM App; it has a clean and easy to use interface.
One more thing: on one occasion l forgot my iPad on the plane and did not realize it was missing until the staff called me while in the transit lounge and handed it over to me. Bravo!Show lessT A1
Recent redesign is absolute garbage
The app is now super slow and takes more time to pull up my boarding pass than before. It’s also very hard to find certain things. I don’t like how the outbound and return flights are in different “tabs.” The tabs are very hard to see/find and I always forget where my return flight is because it’s so subtle.
There are also lots of different bugs I find on a regular basis. I use it because I have to, not because it’s good.Show lessenweigel
Developer Response
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.Worst Airline App!
Traveling can be stressful and the whole idea of these Apps is supposed to make life easier and more convenient. There is nothing easy or convenient about working with this app. App crashes, app refresh issues, the seat selection section shows a cabin full of available seats yet you are unable to select anything. The only way to exit this once it’s open is to click save changes, or whatever is at the bottom of the screen. It says seat change saved, yet in reality, nothing changed. When traveling internationally you need to feel confident in the reliability of your travel tools and there is nothing reliable about this app.Show lessDennis Schirmer
Developer Response
Hello Dennis and thank you for your constructive feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.Impossible to get support
The app won't let me change anything about my booking and directs me to contact a support representative. There are no support representatives that I can reach -- the messaging apps appear to be unstaffed and the phone lines don't connect to anyone.
Update:
they got back to me eventuallysargon2
Developer Response
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.Timeline view for my flight is very broken
Coming from the delta and jet blue apps it’s wild to me that KLM can’t put the terminal or gate number anywhere in the app. That and even if you quick switch away from the app and back, nothing is cached and you have to go through the nearly minute long reload again before you can see basic information like your flight number. Quite stressful when navigating airports with little time.Show lessFishpen0
Developer Response
Hello, and thank you for your comment. We update the application on a regular basis. A new version will be available soon. We invite you to download it to benefit from the latest features and corrections. The KLM Mobile team.
