KLM User Reviews

KLM - Book a flight

Koninklijke Luchtvaart Maatschappij N.V.

Utilities

Travel

Reviews Summary

Positive highlights

🛩️

This app hasSmooth and efficient booking process

📱

This app hasClean and easy-to-use interface

🤝

This app hasExcellent customer service and attentive cabin crew

🔍

This app hasConvenient access to flight information and boarding passes

🗓️

This app hasHelpful for managing travel plans and itineraries

Negative highlights

🐌

This app hasSlow load times and performance issues

🐛

This app hasFrequent bugs and glitches, especially after updates

🔒

This app hasUnreliable login and account management

🧭

This app hasLack of important flight details like terminal and gate information

🤯

This app hasConfusing and unintuitive user experience, especially for exceptional situations

💰

This app hasIssues with refunds and compensation for disrupted flights

🗓️

This app hasLack of proactive notifications and updates about flight changes

🤖

This app hasIneffective and unresponsive customer support

Top reviews

Most RecentHighest RatedLowest Rated

Traveller

Love the app, well done & thanks KLM !

Cleo.m

9 years ago

Easy to use

Very good interface, easy to navigate the app. Everything comes into one. Good stuff!

Juverpool

11 years ago

Jason from australia

Good app I guess as it works well for what it has and is quite fast, but the content is fairly basic. Might be better if you actually had a booking with KLM and want to manage it, but all I want to do is browse flights and get prices. You can check their flight schedule which is handy but they don't give you any prices (meaning it's better just going to the KLM site). Also since KLM don't fly to Australia you have to select 'other' as your country. Would also be better with route maps and fleet info. Only download app if you have a KLM booking, otherwise it seems quite useless.

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Jas from Melbourne, australia