Leave a Review KLM
Delayed flight, missed flight. Won’t refund!
Booked a ticket from Detroit to Cairo!
Flight was delayed from Amsterdam to Rome, half an hour delay and only 15 mns to get to the other flight! Had no time to get out from the plane to reach the other plane so I missed it! And had to book another flight with EgyptAir!
and KLM they won’t refund me for the missing flight from Rome to Cairo
Terrible airline!Should have used Detla Airline! They treat their customers fairly and like Royals! Do not use KLM they will rob you your money and they won’t refund you your money!Show lessAlineG90
All good until the payment page
The app works fine until you get to the payment section. Unlike almost any other app, it opens up a safari page for you to enter your credit card details. When you hit submit, it asks you to go back to the app, but there is no confirmation of payment. I thought it was a glitch so I booked three times (with zero confirmation pages), as it went right back to the same page on the app.Show lessKhanRAAK19
KLM app could be better
After several flights on KLM I would say that the app works pretty well but is Ill equipped to handle exceptional situations. It often shows the “please wait” wheel and more often than would be desirable shows an “oops, this shouldn’t be happening” message. Compared to American Airlines, Delta Airlines and United Airlines, the app doesn’t do the airplanes and staff the service and presentation they deserve. So don’t judge them by the app and good luck dealing with the glitches. It all works out in the end! 😅Show lessApp Reviewer 43
Developer Response
Hello and thank you for your feedback. We're really sorry to hear that you didn't have a good experience with our application. Our mission is to provide excellent customer experiences. We have taken your comments into account and will endeavor to make improvements accordingly. The KLM Mobile team.Where am I on your app???
Totally lost in the critical step of paying for my reservation!!! Not intuitive and not clear to scroll down where only PayPal is visible to realize I have to select Visa before complete payment bar will light up! Lost our fare when page closed and had to start over. Still unsure what I paid for in the first of two transactions? First one was for seats? Then had to go in separately to pay for fares? Totally confused. I certainly hope I did not just do a duplicate purchase.Show lessStobi08
Worst Airline App Ever
I travel a lot with many airlines. The KLM app (and website) is the worst one I have ever used, by far. It is extremely slow, very unreliable, and does not provide the functions and services that other airline apps provide.
I’d say, don’t waste your time, but this is all you have. Just be prepared for very, very, very slow load times. The quality of your mobile or wifi connection will not impact the speed of the app. Sometimes, trying the same function/request 4-6 times gets it to work, so don’t give up on the first try (or second, or third…).
As far as the flights go, the staff was always very nice and helpful. The planes (at least the ones I flew on) were old and dated. They also have the worst legroom and personal space in coach of any airline I have flown. Generally, not impressed with KLM.Show lesswtbates
"We were unable to save your boarding pass to you Wallet....." Error
Many others and I are having issues trying to add boarding pass to Wallet. When clicking on view boarding passes, keep on getting the error message of "We were unable to save your boarding pass to you Wallet. Please try again". The OK button doesn't make the error message go away. Rebooted phone also.Show lessFringe_09
Slow load times
Other airline apps load flight info within 20 seconds, this one can take up to 2 minutes to load simple flight info. Additionally, when a change is made such as choosing a different seat, the app takes hours to reflect this change. Worst airline app I have ever used.Elliee2496
Developer Response
Hello and thank you for your feedback. We assure you that we are doing our best to improve the Air France mobile application on a regular basis. Updates are scheduled every month to enhance your experience and make improvements. The KLM Mobile Team.Horrible, scam artists
The app continues to prevent us from checking out on a flight. We’ve tried to purchase the same flights for the past 24 hours and haven’t been able to because of a “system error”. Now the flights are more expensive and KLM will not honor the original price, even though we’ve been in contact with customer service multiple times throughout the process.Show lessRJTal
Developer Response
Hello and thank you for your feedback. We assure you that we are doing our best to improve the KLM mobile application on a regular basis. Updates are scheduled every month to enhance your experience and make improvements. The KLM Mobile team.Not a finished product
Every time I view my trip there is a long loading time. Can't find my boarding pass. It was displayed with option to add to wallet, but when I got back into the app at the gate, the boarding pass was nowhere to be found.
It's just an unreliable app. Really not much functionality because I need to rely on the app while at the airport. Otherwise I can book on web.Show lessOstromecko
Developer Response
Hello and thank you for your feedback. We assure you that we are doing our best to improve the KLM mobile application on a regular basis. Updates are scheduled every month to enhance your experience and make improvements. The KLM Mobile team.Pretty good app but broken
I love KLM and the app is actually pretty nice but a few things have been broken for awhile now that I’d like to see fixed before I update my review:
[ ] Airport selection on iPad in landscape shows up in a narrow unreadable column
[ ] App Support on the app page here leads to a dead link (against App Store requirements)
[ ] There’s no way to report bugs within the app or even here to help you know about these issues! Least you could do is give us an email address!
[ ] Flying blue status seems to cache for months and be out of sync in various places
[ ] When switching between fare classes in search prices are often out of sync
[ ] Fare classes often reset in search when you tweak search terms
[ ] After a couple searches airports stop populating in search until hard reset
Edit: Happy to help! Let me know when some of these get fixed and I’m happy to update my review.Show lessRyan M
Developer Response
Hi Ryan M, Thank you for your review. We're sorry to hear that you had a frustrating experience on the Air France app, but we appreciate you bringing this to our attention and we are already looking at how we can improve this. Many thanks, Air France Mobile Apps Team.
