Leave a Review KLM
Ok, could be better
Few bugs - some times app doesn’t sync up with latest changes. Some check in from app works, sometime it doesn’t work.Lax#25
Pretty good app but broken
I love KLM and the app is actually pretty nice but a few things have been broken for awhile now that I’d like to see fixed before I update my review:
[ ] Airport selection on iPad in landscape shows up in a narrow unreadable column
[ ] App Support on the app page here leads to a dead link (against App Store requirements)
[ ] There’s no way to report bugs within the app or even here to help you know about these issues! Least you could do is give us an email address!
[ ] Flying blue status seems to cache for months and be out of sync in various places
Edit: Happy to help! Let me know when some of these get fixed and I’m happy to update my review.Show lessRyan M
Happy with KLM, unhappy with their client apps
Its always surprising to me when companies that you would assume have large budgets for technology, have janky client apps. Banks and airlines in particular. I’m sure they have to contend with distributed systems and probably outdated technology, but it still doesn’t explain how poor the quality and user experience can be. I can’t even login. I used to be logged in and it was slow and buggy. But at least I was logged in.Show lessenune
Developer Response
Hi enune, Thank you for your review. We're sorry to hear that you had a frustrating experience on the KLM App, but we appreciate you bringing this to our attention. We faced an issue with the login/logout and we worked at how to fix it. Building a user centric experience is our top priority so do not hesitate to share your feedbacks and improvements needs. Many thanks, KLM Mobile App Team.KLM not performing at industry standard,
Or meeting it’s own past standard. Outgoing flight was chaotic after last minute cancellation and consolidation, we were about 90 minutes late departing, cabin staff were nice but seemed overwhelmed. Messed up my wife’s special meal.
And the KLM app on my iPhone 13 is cumbersome, frustrating-I had to re-enter my country of residence 5 times!Show lessBishopBoo
Developer Response
Hi BishopBoo, Thank you for your review. We're sorry to hear that you had a bad experience. We set high standard for the KLM App and we’re sorry to hear that we fell short on this occasion. For this particular situation, we would recommend that you contact our Customer Service on: * Contact us * Refunds, complaints and suggestions * I want to make, edit or track a complaint We apologize and wishes you a pleasant day.App fails 100% of the time
I’ve tried for many months to get the KLM app to work. I’ve deleted and re-downloaded it, and I’ve called, emailed, and texted. The app doesn’t work and the KLM Service support team is incompetent. Not to be mean but they don’t know answers to basic questions, they don’t communicate, and they just seem not to care. Don’t know how else to put it but I’m imagining a day when KLM asks a first year college programming student for help. It might fix the app and get customers to book tickets.Show lessLukeBeebe
Developer Response
Hi LukeBeebe, Thank you for your feedback on KLM app. We'd like the opportunity to talk to you and investigate your feedback further if you wouldn't mind reaching out to us via the app form: => Contact us => Refund, complaints and suggestions => I want to make, edit or track a complaint => Make a request KLM Mobile App Team wishes a pleasant day.No Trip Notifications
This app like other apps have a big design flow, they do not provide a 12hrs and 24hrs in advance trip notifications to their travelers who have their itineraries booked in their apps. A mayor flow, as companies can send so much junk as notifications they should incorporate these reminders as a critical important design improvement.Show lessMontholon55
Flight info missing
After some flights were changed the app now won’t show the first part of the trip even though it’s with partner Delta and it shows other Delta flights. I tried uninstalling, logging out etc. but no luck. I think this app needs a serious overhaul.fitgirl6096
App keeps getting worse
Over the years it’s gotten slower, and simple actions now require so many steps. The visual design is also not intuitive at all . 5 years ago the app was great because it was so simple, now it’s really poor… because of Air France? Either way, have a look at some
other airlines who actually have great apps, eg AA.Show lessNeconst
Doesn’t work at all
I can’t even login. I noticed other people having this problem too: all the app does is show a blue screen with the KLM logo before crashing. I can’t check in for my flight, and the website isn’t working either. The check in email’s link keeps telling me “access denied.” I’m really very concerned that this will cause me to miss my flight tomorrowShow lesslmnopzyxw
Every button seems to be broken
I have been very disappointed with my experience using the KLM app. As part of the skyteam fleet, I was expecting a similarly smooth app experience to that of other skyteam apps. To my dismay, I’ve found that almost every dialogue I click on seems to return “Oops, something went wrong…” or some variant of “please try again later…”. If that doesn’t happen the app just points to the KLM website. I would not recommend this app to anyone, it has been an awful experience trying to fix a delayed flight that caused us to miss our connection.Show lessSoccerplayer199
Developer Response
Hi, thank you for your feedback. We continue to improve our app for a smoother user experience. A new app version is released each month. Do not forget to update the app when the new version is available in order to benefit from the last improvements and new features. The KLM mobile team.
