Leave a Review TeamSnap
The best - except
This app is the best IMO of the apps like this to help with sports teams. Things just work properly - you can put directions to the games and it links to maps, you can put in schedules and the chat has full feature functionality unlike some alternatives.
However, the monetization in this app is greedy and gross. If we did things the way the app is designed, we’d be paying multiple dollars per month, per team. Not to mention a few more on the team member end just to get rid of ads. Considering that everyone wants free reign to hit your wallet repeatedly these days, I’d be broke if I did everything like this. Many, many features are locked behind the paywall, including availability and even having more than 15 on the roster. But even if you pay, your roster is still capped at 25 until you go up yet another tier. Notifications are buggy - you usually have to click out of the screen you’re on to reset them because ads are generated when you change screens.
TL;DR - they’re the best around. Unfortunately they know it. When I have more than 15 players I use an alternative and just live with it.Show lessTbeau22
Difficult to use and no service to help
Household invitations from a household organizer are sent via email. Household invite clicks on the link and forwarded to login in prompt. If invite creates an account and searches for invitation the result is “sorry unable to find invitations” . If invite logs in with household organizer user name and password they see the organizers invitation — no way to accept by invite to household. An endless un useful circle. All self help articles do not address household adds, only how to add to team. Found a self article on their site regarding a family member and the link is broken not working. Chat with a rep is hours long wait. Email is faster but will respond in a “couple of hours”. No response as of yet..
App is not intuitive and lacks user directions and instructions.
Team invitation process is just as un useful. Team invitations never arrive in junk mail or inbox. When searching for invitation on team snap site on laptop or app using your registered email for the team that includes all emails of the household joining / registered it prompts a message that it recognized your email but no invitation has been sent after multiple invitations have been sent!
We’ve spent six days 2-3 hours a day trying to fix the issue with no help from team snap.Show lessBrenLoren
Intentionally deceptive to take your money
I have been using TeamSnap for years both as a parent and as a coach. As a coach, this spring, I want to add availability options so I could see who is going to be there. I upgraded my account in April. the season just ended, and I wanted to downgrade my account for lack of the need to check availability. I went in the application and looked at account/subscriptions. It did not show that I had any subscriptions or memberships. I thought that was weird, but that was what the account screen was showing. This morning I woke up and saw a charge for the monthly fee on my account. I looked around and realized that you had to log into the website on a browser in order to see the memberships. oh, and of course they won’t refund even though it happened this morning. Why wouldn’t they put that information in the mobile app which is what people use 99% of the time? This is completely deceptive. The fact that they don’t refund even though it is clear I have not used the app for the availability purpose (just updated today) is absolutely ridiculous and clearly trying to take advantage of people. I am going to look elsewhere when it comes to tracking my own personal team. I will not give them another cent.Show lessdSIlv230
Good-ish. Two gripes/suggestions
Conceptually TeamSnap (and its competitors) is good. I like the interface. But two things annoy me and they are easy fixes to my mind. Note that I experience TS as a coach (paid account) and regular user for teams I don’t coach.
1. Ad-free experience. I’m willing to pay for an ad-free experience because the type of ads TS runs are truly annoying. The problem is, the e-mail address I use for TS isn’t the same as my AppleID, meaning buying the ad-free experience doesn’t work. TS should have a way to go ad-free in this era if multiple e-mail addresses. In other words I *can’t pay TS to be ad-free, yet I’m willing to. I expect some of this is a function of the AppStore, but if I can buy TS subscription (as a coach) outside the AppStore let me do the same for the ad-free experience. This is no different than streaming service ad-free options.
2. Communication Options: Dear God simplify this. Also, adding functionality like polling for availability and attachments seem like easy “features” to add.Show lessbd4tru
Disappointing Experience
TeamSnap has been a disappointing experience. Unfortunately, the app consistently encounters errors, making it unreliable for accessing important information. Many tabs within the app frequently appear blank, hindering our ability to navigate and utilize its features effectively. Even basic functions like team chat suffer from significant delays, impacting timely communication.
Despite investing in the paid version, these persistent errors remain unresolved, leaving me frustrated and removing the subscription. While everyone can understand that technical issues can arise, the decline in app quality has been evident. Rebooting, refreshing, and even logging out and back in have proven ineffective in resolving these problems.
As a platform widely adopted by our team, it’s disheartening to witness the deteriorating performance of TeamSnap. I hope the developers address these issues promptly and restore the app’s reliability, as it plays a vital role in managing our team’s activities.Show lessAdbarr
Accounts Not Found Issue - Deceitful Tactics
Woke up Saturday morning to find all 3 of children’s teams were deleted from our accounts. Went through troubleshooting and had TeamSnap tell us that we must have deleted our team. A parent from our team was also told that we deleted the team. We aren’t the administrator for 2 of the teams and have no access to delete. Finally after much back and forth, TeamSnap was able to reinstate one of the teams after telling us that it was not possible. I like the app (except for the abundance of ads even through we pay for ad free), but not being truthful about the problems and blaming the user when there is clearly a problem is inexcusable. Own your problems and work to fix them. We’ll be looking at other apps for next season.Show lessAustinK28
There are better apps.
We have used several of these apps in the past. The team we took over was familiar with this one so we continued it. Team snap charged a premium fee to see who would be at the games, fine. Paid the fees. The fees were twice what our favorite app costs but offered less features. Whatever.
The deal breaker was that I tried to cancel right after my membership renewed for our final month so the membership wouldn’t renew after the season was over. They immediately rip away all the benefits you already paid a month ahead on and you can’t use the services you paid for. This is shady business practice and a potential class action lawsuit. You have to continue to pay for this membership up until the day you are done using it and then hopefully remember to cancel. They are absolutely counting on you to take a month or two to remember to cancel this membership. And they offer zero refunds if you are a day late on cancellation. We would have probably stayed with them another season or two if this last part hadn’t occurred.Show lessJCSL10
Developer Response
Thank you for this feedback! Our developers read every review, and take all feedback into consideration! We appreciate your time and hope to earn those stars in the future! If you are having issues canceling your account or were charged for unneeded time, please contact us at reviews@teamsnap.com with your account information and we can help.Just a few cons but frustrating ones.
The app has a lot of pros but the cons are very frustrating. There needs to be a way to add players into a chat or delete them from a chat. Right now I’m having to create a whole new chat when someone else is added and we have players confused on which chat to use. With that being said there needs to be an update where you can delete the chat. Another issue is you can only upload small videos. We are having to use another ap to unload videos that we need the players to see. I probably won’t use this ap next year because of this cons being such a issue.Show lessarchie7654
Decent. Needs a few tweaks
I’ve managed two teams using TeamSnap. It’s a pretty useful tool for team communication.
Here are my asks:
- We need a fields for pronouns for everyone: players, coaches, and families. Also, more gender options than “male” and “female.”
- Mobile phone document sharing. I’m not the first to say it. That request has been around since 2018, at least.
- Fix the alerts. Families frequently don’t get notifications, and it’s not their phone settings. I’ve checked. On my phone, an iPhone, I have badges turned on, but TeamSnap rarely displays a badge alert when I have a new chat message. I don’t see any sign of there being a new message until I’m in the chat window itself. I usually only know via sound alerts. Occasionally a badge alert shows up, but not often. Would be nice to see it fixed.Show lessHorseblind
Developer Response
Thank you for this feedback! Our developers read every review, and take all feedback into consideration! Whenever you have ideas on how we can improve, please drop us an email at featurerequest@teamsnap.com. It sounds like your chat experience is not up to Snap! If you would like for us to troubleshoot your account, please contact us at reviews@teamsnap.com with your account and device information and we can help.Stopped working.
I got this for kids team. Worked great in the beginning but then it started having issues. Just started the season and now I am team manager so it is worse now. When I tap some of the buttons it just shows a blank screen. It won’t pull the roaster with a message it couldn’t “fetch” it. I can’t log out because that screen is blank even after refreshing the screen. I have deleted and reinstalled the app now twice and it seems to be working better. I was contacted via email by the company so I could trouble shoot the problem with them. If things go funky again I will contact them.Show lessMrsNova
