Leave a Review TeamSnap
Great but customization lacking for $99
The app is great and love the simplicity, but if you’re going to restrict customization that most of the free apps offer for free, it shouldn’t be so limited. I paid the $99 (PER TEAM) to upgrade for the sole purpose of customizing to make it easier to flip between the multiple teams I manage and more visibly see which one I’m working on, but there isn’t a lot of customization and most of it is only visible on the website, which I’ll rarely use. The app is the whole point and honestly, it’s a more than a bit ridiculous I just paid $99 per team to allow me to put my logo on the team, which all other apps I’ve used or looked at offer for FREE. I don’t need any of the other features in that price point. Basic customization should be free and should be visible in the app, not just the website. These are easy enhancements and I hope TeamSnap will consider offering them, and at the lower price points (including the free version).Show lesscpjdny
Developer Response
Thanks for the review! We appreciate your feedback and suggestions regarding our plans and the customization with them. We welcome suggestions for features - feel free to submit them at FeatureRequest@TeamSnap.com.Mountain biking
I’m 14 and mountain bike, now in my years of playing sports since five this is a great way to communicate considering that communication was extremely difficult through sending emails and texts and waiting on them, but with team snap they update almost instantly which makes your team so much more aware of what’s going on for things such as, practice, events, and even a team mix up. I will recommend this to anyone who coaches, cause the kids will find it a lot better to use this type of technology instead of their parents telling them!Show lessadd my insta morgz_102
Super Useful with an Annoying Problem
This app is incredibly useful to facilitate team logistics and to share team info. As long as team parents participate, the app will let you know who is going to practice each day and help you plan around attendance. It can let you update game scores and results in real time (for parents who can’t be at a game). It has a team only chat; very useful for games on the road.
Only problem- the app always has a little orange dot to make it appear that I have a missed message to read. I’ve opened everything in the app to make sure (and I’m pretty familiar with it after three years of use), but I can’t get the annoying alert to go away.Show lessGogatorvol
Could be better
Our club has used this app for years. It does the job but could be better. The constant notifications when a coach doesn’t shut-off notify team are very annoying. It would be great if everyone had the option of choosing what notifications they get and how they get them. I don’t need 50 emails and a ding from the app when schedules are being updated. Also, the postgame report notification shouldn’t be a notification when results aren’t even submitted. It’s just another unnecessary alert! There are several small things that could be done to make this app more user friendly and appealing to people. Things like invoicing, tracking, and health check should have the option to be shut off if they aren’t used, it would help with “cleaning up” the look of the screen.Show lessBrittss1
Developer Response
Thanks for the review! We appreciate your feedback and feature suggestions. Messaging and notifications are on the list of enhancements in the future. We want to make TeamSnap better for you! If you have an idea for a new feature or insight on a problem that TeamSnap could solve submit your suggestions to FeatureRequest@TeamSnap.com.Ads for teams I don’t own, even though I have a paid subscription
This app is great for coaches and managers. We pay for the subscription and feel that it’s worth it. What I don’t like is the ads. They aren’t on the team I manage. But now I have to pay to eliminate ads on teams I’m a member of but don’t own? Even though I already have a paid subscription to the app? Sorry, that’s a crap way of sneaking in ads regardless.
The new features on the app are nice, but aren’t universal between the mobile app and the desktop. It is really hard to set lineups on my phone. All of the heavy lifting (scheduling, rostering, etc) is done on a laptop. And the chat feature is only available on the mobile. It would be helpful to have that functionality across platforms.Show lessCrane Family
Advertising
The advertising on this app is so inconsistent that I’m surprised Apple allowed it. Unlike most other apps, advertising is disruptive to work flow here. Instead of it taking a corner of the screen, it invades the whole screen and disrupts work flow. And getting out of each ad is not consistent. Some have a small hidden X on the top hidden that you need to find to click out. Others have a “close” button to click at the bottom of the screen. Not a uniform experience. I bet all the ad clicks is not because of interest but rather the sudden disruption of the user. This subscription culture is also greedy. No one likes subscriptions. I would pay $15 to buy this app once as I know I have to use it for over a decade with kids sports. But I refuse to pay a monthly fee. Especially if I’m being manipulated to do so because my experience of the app is being affected in purpose.Show less[gotch Kink]
What happened to highlighting the changes?
Updates used to be highlighted in red so we knew what changed - date? Time? Uniform? Now all we see is that the event or game has been updated without knowing what changed. Please bring that feature back.
Also, Events are still not updating real time. Something happened where added events are not updated for hours or the following day. I thought it might be a lack of background app refresh but there’s not option for that. Last minute practice or game changes are missed because the app doesn’t update immediately. At least events are not showing up twice in my calendar anymore from the last update.Show lessNewmom2.0
Overbearing and Ad Heavy
This is the app several of our kids sports teams chose to standardize on. I am forced to use it about once a week. The interface is extremely advertising heavy and includes tiny banner ads that occlude the content. After closing the messages it also has pop up ads. To make matters worse, I get promotional emails from old teams and sports years later from teams that are no longer relevant. They do provide an ad free subscription, but given that I’m forced to use the app and so infrequently, it only causes resentment and frustration with the app and the whole team snap monetization model. Given that there are dozens of messaging apps and group apps that don’t harvest as much private data, I’m not sure this is the best choice even though it is geared towards sports teams.Show lessgbolcer
The badge notification is not working
I don’t know why but recently after the update I show that I have five unread messages when I check my messages I don’t have any unread messages. When I get new messages it just adds on from the five that won’t go away other than that before it was a pretty good app but this is quite annoying to me now at the point debating on just deleting it and figuring out from his teammates what’s going on because I don’t like unread notification showing on my phone.
Update
First issue fixed itself after I sent in my review. However I’m still over this app they canceled practice four hours prior to practice I have no notification in my phone from the app. I check to make sure all my notifications are on and they are. I have to open the app to see that they canceled practice so I drove all the way out of the way to just drive back home for nothing. My plan is to find another app for them to use to tell them they need to start using that one because I’m over itShow lessjust_me33
Developer Response
Update 9.3.20: We would like to hear more about what happened with your cancelled practice and take a look at how the notifications were sent and why you didn't receive them. Please reach back out to us at reviews@teamsnap.com so we can help you out. Let us take a look at what is happening - can you contact us at reviews@teamsnap.com so we can help you out with this?Doesn’t update consistently
There are some good things about the app, but the most frustrating is that it doesn’t update consistently if there are changes to the schedule. For example, our games for our tournament were updated by the team manager. The location of the games changed, but when I click on the direction link, I get directions to the previous venue. Other parents can click on it and get directions to the updated venue. We had another instance where a game was canceled. Most of the parents got the update, but one or two parents were still showing the game as being scheduled. Those bugs need to be fixed.Show lessgdjkfujcc
