Leave a Review TeamSnap
Messaging needs work
This would be an amazing app and an easy 5 star review IF the developers would make some easy fixes to the messaging. First, there is no reason to have so many different options for communication. Just have one team chat function. The chat function is what allows managers and coaches to put something out and players and parents to respond. The others are not even needed. The alert function works for putting out last minute information but no one can respond to it. They have to then move the conversation into the team chat if they need to respond. Also, the notification function of the team chat is horrible. Our team is getting notifications approximately 30% of the time when someone sends a chat message. Also, add the app icon badge that lets you know when a chat message has been sent. That’s the easiest way to know you have a message. Make the team chat a one stop for all collaborative communications and this app would be perfect. If the “alert” is such an important function, add the ability to mark a chat as urgent and you have the same functionality but it is all in one place. These are easy changes and unless the communication features are improved, I will be encouraging my fellow coaches to seek a better app for managing their teams.Show lessbrewski07
There’s an Add for that
We have been using TeamSnap for many seasons. I coach multiple sports teams so pay a good deal of money per team. As a coach it’s great gives me a place to update rosters , contacts, houses all my sports in a nice place. The stats portion, payments and the Social space for pictures and chat is nice. Some bugs but overall was satisfied. Seen a very strict drop off in utilization by parents didn’t understand why until was met with a very frustrated group of parents in our team meeting and seen that to not be shown adds they needed to pay monthly for TeamSnap + . Insane.. the adds were taking up majority of the screen and obscuring the needed details.
As a coach this Was a good tool. If we are going to be asked to pay fees to use but in turn hit our players with unwanted adds what’s the point is paying the hefty fees? Use the free sites and get the same level of features (and more in some cases) and save the money for a new bench each year.
This was an unfortunate change that as a coach I was blind to. Disappointing.
Without the adds would be a 3-4 Star if some bugs are fixed. With adds 1 Star . Better to use the free sites at least there you are sacrificing some annoyance for price. Here you pay and still get hit..Show lessyour kilking me smalls
Great app with one flaw they clearly are choosing not to fix
PROs: This app is great. Easy to add teams from multiple sports to organize practices, games, field locations, notes, etc. Also seamless integration with Applemaps or Waze (dependent on team manager putting right gps location into teamsnap). Ability to view schedule by sport, or across all teams for an overview of all the sports-related shuttling you have to plan around for the next month is indispensable. I literally cannot think of any way to make it more efficient to manage multiple kids in multiple sports.
CON: it is great to be able to share files as attachments to team communications (documents, pictures of the team, etc.). This can only be done via computer, not tablet or mobile device. This is absurd in the year 2018. Every app on every mobile device has seamless ability to take a picture and attach to whatever communication is being sent.
If anyone minding the shop cares about the customer experience, someone in the brain-trust at Teamsnap will put someone on a project to add this feature, and in 6 Months we’ll all enjoy it.Show lessFletch F Fletch Esq.
Please fix this promising app
First off, the concept of this app is great. Our team really uses all aspects of it. That being said, the programmers really need to fix the many bugs in the program. Such as: if you update/change a photo using the browser version, the iOS app doesn’t not update or sync. The only way to get this to happen is to delete the iOS app and re-download it. Then the new info is there. This needs to be done every time there is an info change via the browser version. Also, when uploading a photo with the required specs, the app still chops off the players heads. The only work around I found was putting a large border around the photo, so the crop wouldn’t cut off most of the picture. I would love to give this app 5 stars, but it is beyond frustrating to get things to sync up between devices. If I’m missing something here, I’d love to know a short cut rather than deleting the app and re-downloading it. Please fix “what could be a great" app!Show lessJsw51
Good app, needs to streamline message options
I’ve used this app for 3 seasons girls softball teams and it’s great - keeps team organized and parents informed. The thing that keeps it from getting 5 stars are the (too many) Messages options:
Email doesn’t support reply all. You send an email out and it’s one and done. If you want to update that email, you have to compose a new email.
Posts (Message Board) do not have attachment option. It would be helpful to pin a post at top with an important attachment so parents can refer back easily (instead of wading through emails).
Alerts are confusing. I received a few alerts from a parent thinking it was sent to the whole team when it was just to me.
Team Chat. I have no idea if everyone has seen a chat I’ve put out or if they even know how to access on their mobile phone app. People don’t tend to reply to chats, I think because it looks generic and you have no idea who’s reading - is it grandma, parent or friend who signed up kid?
It would be great if your product team created a messaging option akin to a group text like whatsapp, where the user opts in a cell phone number and name to be used in a group where we can exchange messages, photos or attachments. This would replace team chat.Show lesszdlyn
1 flaw
At first this was a 5 Star even with the flaw. And if I can rate the customer service, it would be 6 Stars. However the only part that irritates me is the payments section. When you add a new player on an existing roster, all of the past dues are added. Irritating to delete one payment at a time but doable when the team is new. One year in to this app and I added 3 new players, I had to delete months of payments one at a time for each girl, other wise it says they owe $2000 (or what ever your dues are). Now it’s a royal pain to add players. I submitted a request to improve the payment feature a few times over the year but nothing has been done yet. Once that is fixed, this app goes back to 5 Stars.Show lessJamieOno
Love it, but could be even better if...
I’ve been a soccer mom for 10 years and also coached for 5 years, so I’ve had to use many different communication tools over the years. Teamsnap has been the best at getting parents up to date from the Coach and also at bringing parents together. For older teams, we love the Live Game feature because we aren’t at all the games now that our kids drive. For our younger teams, it’s great because we share photos and plan off field team events easily. I have problems with being the owner of multiple accounts and teams (older kids have their own, and it causes issues with mine because I get listed twice), I also wish the customer service were more prominent because I don’t know how to fix these issues! Lastly, they should make it more obvious to Coaches which messages actually text parents (is it alerts, messages or mail..our coaches get it mixed up!). Overall, I LOVE this app.Show lessChasing Kris
Used to love the app, but not since they changed look
With multiple teams for multiple kids, this has always been a great tool. However now it defaults to the last team I was viewing and then when you go to the home viewer it has create a new team as the top pick. How often is someone creating a new team versus looking at their team. The old look was much more user friendly-open the app and pick the team I need to view. Also, not sure how you can fix the multiple accounts per team. I have an account, but when my child is created by the coach they get an account, so when There are alerts there are multiple views I have to do. I like the fact that at least now I can go In and clear the extra alerts via a drop down at the top, but just wish I didn’t have two accounts per team.Show lessmom2eo
Good so far
I downloaded this app to help a college that I am part of communicate better and it has been amazing at doing just that. Everyone loves it however there are a few that could use some fixes, for example it would be great to be able to upload multiple photos at once and also video upload through the app not just online. One thing that we use a lot in our group is the group chat and that could use some improvements as like maybe support for third party keyboards from the AppStore as well as video and maybe gif support. I hope this feedback is helpful in helping improve the application.Show lessAyyoCarlos14
New format is a downgrade
I have been using Teamsnap for years, and I have always found it to be a great app to use with my kid’s soccer teams. However with the upgrade to the new format, things aren’t as easy to use as they used to be, especially with multiple kids across multiple teams.
With the new format, many of the functions that I use as a team manager (Teamsnap Live, Payments, Tracking) are no longer on the main page for the team, they are now buried on a second page of buttons at the bottom of the screen. Despite using the new app for the better part of a month now, I still find myself muddling around trying to find things and switch between teams.
Also, I feel like the ads have gotten more obtrusive with this latest update...Show lessPutermoc
