Leave a Review My Epic
Less functional and blocks run-trackin the RFID pass,
I can’t even begin to imagine who thought it was a good idea to BLOCK tracking your RFID pass when discovering the app active. Yep, I’ve now got two ski days showing 0 runs because I had the app open on my phone. When I made sure to close out the app, the same pass in exactly the same place was recorded fine, so clearly some rocket scientist at Vail decided to NOT record lift trips made when they detect your pass in the app. Way to make me uninstall what used to be a fairly useful app on the mountain. I get that some people want to run down their phone battery by GPS tracking on the phone but it shouldn’t be a difficult programming change to make those stats override the lift tracking IFF the user is doing so. For folks NOT using in-app GPS tracking just report the lift data!Show lessSkiFolks
Tracking not accurate
I’ve had several occasions this season where it missed tracking of lifts ridden for several hours. Seems that using Bluetooth for pass scanning creates issues, as does searching for types of runs with resort view. It’s too bad because I liked seeing what I did that day, but I can see that data is often missing. So it’s basically good for counting total days on the mountain, since even the map feature is kinda scetchy and doesn’t provide all the trail names… also, there is no way this app is rated a 4.6 out of 5. I looked at the last 50+ reviews and they were mostly 1 or 2 star reviews. They ought to have a App Store feature that shows shorter rating timeframes, like last 10 days or last 30 days. That would give a true rating of app based on recent changes, along with the overall rating that they have.Show lessPZinDenver
Still buggy and unreliable
Last year’s version of the app would tell you your total vertical was whatever the vertical of all the lifts you took. At Heavenly most trail access is after you take the gondola from S Lake Tahoe and you can’t ski down to the bottom so your vert total was inflated by > 2000 ft. This year they finally added GPS tracking but it’s buggy. I just finished a day at Heavenly and the app utterly failed to track anything. Fortunately I also had my Ski Tracks tracker running so I know what I did. (And btw that shows the problem wasn’t the gps unit in my iPhone.) And the app doesn’t let you see your running total so there’s no way to know it’s not working until you stop tracking at the end of the day and it says it didn’t get any gps data! So far this year the app worked 3 days at Northstar but bonked one day at Heavenly. All in all, the Epic App remains a frustrating, amateurish app.Show lessTruthsmith
Worse than the old app
The old EpicMix app, while limited, was effective at tracking mountain stats. It was limited to just lift scans, but those seemed accurate enough and there was an ability to go in afterwards and edit if it missed a scan for some reason.
The new app seems at first glance to offer that and more, including GPS tracking for more accurate positional information. In practice, it’s worse. It still relies on lift scans for your “vertical” stat, and only shows “distance” for GPS. As resorts move towards mobile passes, this hybrid approach means your stats are inconsistent and there doesn’t appear to be any effort to combine lift+gps to give an accurate set of data.
In comparison to the Ikon app, Vail’s only direct competition, this app lacks in nearly every way. There’s no way to see where your friends are on the mountain, no ability to see which runs you skied, and the few metrics it attempts to provide are often wrong due to their poor use of data sources. With the resources at Vail’s disposal, there is no excuse for this app to be anything but the gold standard.Show lessRandomNickname73826
Please add Open Trails filter to the map - update 2/1 they did it!
Update 2/1 - I now give this 5 stars! They updated the app and it’s glorious now. For a family, having the show open trails toggle on the map is so important and I’m glad they updated the app. Thank you developers!
Old review: The old app had the ability to only show the open trails on the map. This feature was removed for some reason. Please add the ‘show open trail’ toggle back to the map and I’ll definitely change my review and give this app a much higher score. In my view this is the only deficiency with the new app, but enough of a miss to warrant dropping 3 stars.Show lessNH Overland
This app has gone backwards
A few years back this app was miles ahead of what it is now. You can no longer see what trails are open on the interactive map (why would you remove the most important feature?), the trail names are often hidden or missing no matter how you zoom making the map essentially useless, and your location in space is often not even close to the trail you are on regardless of how many times you restart your phone or app or reinstall the app. Tracking is pitiful and way behind the ikon pass - even the ikon pass gives a list of all of the trails you took that day and the number of times each trail was skied. I have a hard time believing that the Epic Pass app is listening to its customers feedback when it is actively getting worse.Show lessPepperman18
Works as advertised (sort of)
I’ll start with the positives, the app holds a lot of important information to plan your day on the slopes. It gives you everything from terrain and lift status to mountain cameras if available. The app shows your existing passes and can scan in your pocket (I don’t know about epic day passes attached to the account). Time for the cons, the main advantage of this app was to not need a physical pass, just for it to scan in your pocket, but there are limits. These limits consist of the app having to be pulled up before you lock your screen and, probably my least favorite, you have to keep your screen facing out in your pocket. The reason I don’t like this is because, if I fall, my screen is protected by my leg. Also I noticed the app is not a fan of MagSafe wallets for scanning the passes. Another small thing is that nothing is really in the app outside the core features. For example, if you need to make an account edit the app pulls up a web browser with in the app for you to do so, same with the “need help” section, and buddy passes. Overall the app is decent and comes in handy when I don’t have my physical pass. In my opinion the physical cards scan easier.Show lessTheDiamondB21
What Happened To Past Features
So I’ve had EPIC for a while now, 5+ years and had the ability to experience the old app before the new My EPIC with pass capabilities. All in all, there are a lot of issues with it and everyone else has stated those in their reviews and I just hope Vail Resorts actually pays attention to the reviews but anyways, I have one major concern that is actually worth me taking time to write a review which I very rarely do.
I’m in IT so I understand the coding responsibilities and difficulties of changing an app around and altering it; however, why were features taken away? For example, an amazing feature that was extremely useful on the old epic app with the map was it would show, if you wanted, the only slopes that are open. That’s the most helpful idea when you’re going to a new ski resort with hundreds of runs that you never been to and trying to learn what is open and what isn’t. Now all we have is a list with no visual view. These are the things that even in IT don’t require much effort but instead are oversight as it was already implemented well in a past app version. Lots of improvements need to happen with My EPIC to even be close to other winter sport recording apps but simple features that used to be on the old version should’ve never left.
Please include it back in your new map so we can see what trails are open visually.Show lessBobby_A.
Consider switching to ikon
Frustrating…..
GPS tracking doesn’t work. I’ve rode 4 days so far and used the tracking feature. During my day, it shows the GPS is actively tracking but when I click ‘End Tracking’ the app doesn’t record the day. I tried everything to fix the issue on my own: restarting/reinstalling/ turning off and turning back on and nothing works. After my 3rd day of riding and unsuccessfully tracking days I called customer service and what a joke that was! They told me there was a glitch, they fixed the glitch and the tracking should work now. Today was my 4th day and the issue still exists. I called and they told me the same thing today. They supposedly fixed it but I have my doubts.
I feel like the app keeps getting worse and worse every season. Using a phone as a pass sounds like a good idea but not when there are so many glitches. There are many other features I don’t like about the app… might switch to ikon next season.Show lessLmj1212
Too much and yet too little
This redesigned Epic app is a disappointment. The old app had a much more intuitive interface, allowed me to access mountain trail maps more quickly (with a rapid download of latest map data and wait times), and was far more reliable in tracking my skiing statistics. Today I turned on GPS tracking (after checking to see if the new app would automatically log my lift ride - it didn’t so I lost my first two lifts) and at the end of the day I had amassed about 9,000 vertical feet - with just ONE lift (the aged E Chair at Breckenridge between Peaks 8 & 9). So despite the developers’ best attempts to cram everything possible into this app (my pass and my stats and mountain alerts and my account status and chat and so on) they fail to do the basic needs very well. Try again, Vail Resorts.Show lessdeichmans
