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Typical-Update of an App Makes It Worse
Since Vail Resorts decided to do an entire remake of its app to fix problems that didn’t exist, now they actually have problems. With this new app, your pass is in your phone, saved in the app. Great, right? You don’t have to have your pass in your pocket to get scanned in the lift line. Except that half the time it doesn’t scan so you get to stand there holding up the line while the attendant gets the scanner really close to you trying to get it to read your pass. Another problem is that GPS does not work (even if you go into phone settings and allow it). However, the biggest problem is that the pass on your phone apparently can’t be read very well like the old physical passes that used RF technology. The result is that it may or may not register that you went up a lift, resulting in much lower vertical feet skied in a day. I don’t understand why companies try to fix things when there’s nothing wrong. The old app was so much better.Show lessbillyhunsaker
What happened to open trails on maps?
I like the functionality to use my phone in place of a pass, but….
The most important part of this app for me has always been to easily identify open trails on the map. Precious editions made it easy. You can still ID open lifts, but PLEASE give us back the ability to sort on the map and only show open trails. Right now the only way to do it is look at a list, that does not group trails geographically and the. Go back to the map and hunt them down. TERRIBLE!! Especially when it worked so well before. Please give us back this functionality! Can help keep us from accidentally wandering into a place where the only way down is beyond our skill level.Show lessJuanCarlos2023
Electronic tickets are a poor customer experience
The move to electronic tickets may have sounded nice in the Vail offices, however the reality is it is extremely unreliable and therefore creates a poor customer experience. We found that without an internet connection the pass would not work, being an international visitor this was an issue as we did not have roaming. Second, the app of course relies on a working phone, but if you have any experience using a phone in extreme cold, you’ll know that a phone battery can die quickly in the cold. In that situation the Bluetooth low energy pass did not work as they advertise.
I understand and support the desire to reduce environmental impact, but it should not come at the expense of customer experience. This feature reveals how disconnected Vail is from their customers.Show lessSenorGreg
Stone Age
So you're telling me that after 16 years of apps being developed This is what the wealthiest ski resort company in the world has to offer? Incredibly clumsy to navigate, no good info easily found or found at all. -Trail map is just a zoomed in photo, can't interact with it other than changing what is on the photo. -Weather is okay but nothing special. -dinning. Like what am I even looking at? You click on something and you get a broken trail map experience again. -mountain cams...... they might be good if they opened to look at them but nothing works on the app. Better off going to the website. -My states.....devs, just look at any running or fitness app and you'll see good examples of how to display and interact with data is a useful way. Someone help the developers of this app. Please!Show lessfrogboy 1776
New app is such a downgrade
The new app is missing so many critical aspects.
1 add in the ability to sort open runs by location or mountain. Ie for park city you see all the open runs but right now 90%of the open runs are over on canyons leaving people lost and confused on where the open terrain is if they are not locals or know the mountain well. This is possible for the lifts but not possible for the runs! Also when u click a run and then into the map the run is very hard to see! It does get slightly thicker but the map is so zoomed out it’s not viewable.
2 lift wait times are no longer in your app. This used to be SO helpful during the busy season. Add this back in
3 the map does not have a way to filter out closed runs. So you have to search by name and if you don’t know the mountain it’s very hard to understand what is and is not open (see comment 1)
Knowing what runs are open is critical in early season especially when really only 1 lift is open for a few small runs. Helps with expectations.
Quite honestly the new map is kinda pointless. Please fix!!!!! And fix it fast!!!!Show lessJLSJLSJLSSKI
Very bad launch for the new app, stay away
First of all, the scan feature never worked for me and I had to go get a physical pass printed. Unfortunate although honestly I prefer it anyway. The issue is if I don’t fully close the app the ticket scanners think it’s active. Makes it so I never open the app throughout the day anymore so my physical pass works. Also, they got rid of lift time estimates and more importantly you can’t even see what trails are open on the map. Lift time is whatever but I basically have no idea what’s open while looking at the map. There is no way filter closed runs, just closed lifts which is insane. Until things are fixed I’ll keep using a pdf of the resort map and tracking using one one of the decent tracking appsShow lessCcccccv
Awful
Update: the update has some cool new things, but is still terrible. Have been on the mountain a few times already this year and it’s only showing that I’ve been one day. At the very least, I’d love it if it could at least keep track of how many days I’ve gone. No clue how this app has a 4.6 rating - every review I see is 2 stars or less.
I’ve had this app for 6 years and have loved it up until this year. The new update took away all of the things that made this app great: adding friends and seeing their activity, seeing which lifts I have taken that day, badges and achievements (for fun’s sake!), and the list goes on...it is no longer user friendly and the trail maps never load, even when I’m sitting at home on wifi. Not sure who came up with and approved this horrible update, but they should absolutely go back to how it was.Show lessahall24
Horrible for the new season
First things first. Great you can use your phone as your pass (virtual 🙌🏼). However, the tracking for this season is gar-bage (that’s French for garbage). Did this app change to cater to those who only ski for dining and drinks?? What happened to all the features that actually matter? Where is the snow stake for Breck? Their camera is stuck on Peak 7 since August. 1. Why can you no longer see what runs you completed? There used to be a map that showed which runs you went down during the day. Not so much anymore. 2. Not only that (maybe it’s a glitch and needs an update), but there is no tracking of which lifts you rode as well. Yes the vertical feet/distance is there, but that’s based off your own phones GPS tracking. I’ve skied four times since opening day and no lifts have tallied. 3. If you ski more than one resort in one day (I skied three in one {Vail, Keystone, Breck}) the app only recognizes the first resort you did that day and tallies the rest of the stats to that resort. Kinda lame. Is this app built for those who skiing once a year, or those who take it seriously? Can we outsource the developing to say China or India? I’m sure they would create a better product. #disappointedShow lessCobra 2
Major steps backwards
Wow - from an app that was good 5 years ago to acceptable last season to, well…
1. The grooming map no longer shows slopes that are groomed, just all slopes (including ones that are closed!)
2. Clicking on “Open Lifts” should show you only a list of open lifts. Nope, it shows all lifts (most of them are closed at the moment since it’s early season).
3. They no longer show lift line wait like in previous years
4. Huge bug; I skied 10 lifts (once on One, nine on chair 4 at Vail) yesterday and got “credit” for only 5. Oddly, it was the 5 I rode before opening the Epic Mix app (or whatever they are calling it these days). Once I opened the app it ignored the 5 subsequent lift rides I took. And it was all the same lift (chair 4 at Vail) as before, so it’s not like the sensor gantry wasn’t working.
Question to the executives of Vail Resorts Inc; I know you’re just trying to reduce expenses so the MTN stock in your retirement portfolios makes you a multi-millionaire when you retire, but to actually go backwards??? You had an app that worked reasonably well the previous seasons, and you had to spend extra money this past summer to destroy it. It would have cost you less to just keep the old app the way it was. Sheesh.Show lessDoctorVacation
Need work before it is worth using
One of the most useful features of the old app that I fully expected to be brought over was the ability on the trail map to filter which trails are open. By removing this feature navigating a resort in the early season when many runs are not open yet is much more challenging. Additionally the map even shows closed runs as groomed (obviously it can’t be since it’s closed) which makes me think that later in the season we will find ourselves on a run we thought was freshly groomed when in reality it was groomed many days prior.
Vail Fix the app as a paper trail map is currently more useful to me during a ski day.Show lessbillybobjoe12345678098765432
