Leave a Review Reliance Global Call
Worst app update of all time
Short version: DONT DOWNLOAD this update:
1. App will log you out and you won't be able to get back in using same credentials.
2. Can't reset PIN using website. For some magical reason, website is down too!!
3. Calls to customer care gets dropped automatically and repeatedly.
3. Customer care is even worse. Won't listen to your problem. Their only solution is reset the PIN.
Long version:
As soon as I updated my app, below happened:
1. App logged me out automatically.
2. Doesn't take in the user ID and PIN
3. Tried changing PIN on website. Website said wrong user ID and password combination.
Called customer care. Below happened:
1. Called 1st time - call got disconnected automatically before I could speak to anyone.
2. Called 2nd time - repeat of 1.
3. Called 3rd time - typical bad user experience. Guy won't listen to my problem. But atleset he was courteous to say sorry.
4. Told that it happened because of 'updation'. Won't happen again for sure.
5. website is down so only way to reset pin is to call customer care.Show lessTenshou007
Very bad service to make international calls from India
I was planning to use it to make heavy calls to US number from India & for testing purpose, I recharged it for 300₹. I am using idea cellular service. This app despite of my positive balance on reliance card, doesn't allow me to make International call. Please note that I followed every instruction from their document, right from how to activate & dial US number. The reliance customer service expects me to go to their store to resolve the issue. Reliance would need another 20 years to match the service expectations same as US customers.Show lessVinayak N
Beware!!! App will not work the way it is suppose to
While making calls from contact list on app you might think you are making calls from reliance but all these calls will go through you wireless service provider and end of the month you will get a huge bill. Since iOS8 update this app has become piece of junk, first crashing now routing calls via your cellphone service provider directly. Unfortunately, AppStore doesn't let you leave reviews without at least giving one star. This app doesn't deserve even a single star.Show lessShemra
Search issue fixed.
In the latest version, contact search function was not working. Surprisingly, the issue was fixed with the latest update. Now, it would get five stars if it allowed to make calls over wifi/3g. Until then, 4 stars only.Sshah62
Silly problems mar experience
App works fine but with some major annoyances. Sometimes it takes forever to sense touch - feels like its hung. In the log of calls it displays number prominently instead of the name (and when there's a company associated with the contact - the log shows the number and the company but not the name !) so if you call people in the same company good luck - since you better remember everyone's numberShow lessPoor-player
It works the way it is supposed to work!!!
Not sure why there are so many complaints. When you choose a number to call to connects via Reliance Global Call gateway. I had absolutely no issues of connectivity or dropped calls. It did not ask me to dial any other number other than choosing the contact. Be sure that the contacts are prefixed with +91.Show lessRahul Goswami
Can use a local number
Used the app to contact customer service. I did not expect anything to happen. But guess what - they called back and fixed my account. Then they verified that it works as expected. Five star for service. I am impressed.raj.b
Not so bad
I installed this app yesterday. It's not as bad as it is for the others. Not sure if there was an update before I installed. I am able to move between tabs without crashes and the startup is also fine without crashes. This is just based on 1 day use. Will update this review of it gets worse. But I agree that it can be improvised given that it's from reliance.Show lessSaravanan.Arumugam
Update
Support called and added toll access number to my account. After reinstalling app now calls r routed through local number. UI is little clunky but app works as advertised.
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App only routes calls using toll free number so u end up spending 7 cents per minute. in US there is no distinction for using toll or toll free number, then what is the point of routing calls through toll free number? there is no option to select toll access number.Show lessTaj30Taj
Very convenient!
I like the app. Not sure what the others are complaining about. You can easily access your contacts from the app. Toll free access works perfectly - it's set nicely to the number that can be used for both India and other countries. I haven't been able set up local access for dialing out - that would be nice to have - reason for giving 4 star rating.Show lessDm6207
