Leave a Review Mixcloud
I WANT to love it
I want to love this app because it houses music from some of my favorite artists. But it is absolutely ridiculous how many times I have had to completely delete and re-download the app to get it to work. Now, after my most recent effort to fix the app by deleting/re-downloading, the app won’t even let me log in. All I see after I attempt to “Connect through Facebook” is a white screen that won’t go away unless I manually close the app. And when I restart the app, I am still not logged in. So I am now completely unable to access my music—and for who knows how long. I can’t express how frustrating it is to rely on this app to play music for an event or occasion only to find out it doesn’t work right when you need it. I hope they do better in the future.Show lessmsandreamarie
Good platform, garbage app.
As someone stated before. “Good content, terrible app”. First off, A lot of the sets found don’t even play, showing an error message “due to licensing issues in your country content unable to play”. Fine I get that, but then why make it available in the search ? Also scrolling through the actual track is risky, sometimes app just closes and needs to be re-opened. Downloading completes less than 50% of the time. Here’s the worst part: it’s a PAID app to unlock all of the “features” that don’t even work MOST of the time. I’ve been a paid subscriber almost a year and it seems the quality of the app has gotten worse with no updates and seems the developers don’t care to update the basic issues. So I’ve just canceled my subscription and deleted app from my phone. Be weary of giving them your money. SoundCloud app is tons better and FREE...Show lesszeddy13
Great content / sucky app
I’ve used this app for many years and cant comprehend why they can’t get the basics right.
I follow a couple of dozen creators. You would think that if I search for one of those creators I the app that it would bring me to their profile. Not even close! I can even have a mix from a DJ I follow currently playing, search for that DJ and they are nowhere on the search results. I has been that way for YEARS.
Also you better just let the whole thing play because if you think of pausing and coming back later there’s a good chance this app is not going to play along and only way to fix is to restart. Again it has been that way for years and the only reason you put up with it is because there is fantastic content.
Keeping all that in mind, do they think I’m honestly going to want to upgrade and pay for premium? Hire some new people and get the basics sorted out, THEN come ask for money and I’ll be totally on board.Show lessLilMartin
Almost all the problems seem to have been fixed
There were a ton of problems with the app—it wouldn’t save your place in a mix if you closed or paused for more than a minute, frequent errors loading mixes, album covers getting mismatched in feeds. I gave the app a 3-star review earlier this week, but nearly all the problems seem to have been fixed the very next day. There still can be issues with matching the cover albums to the right mixes when refreshing the feed, but it is not a major problem and gets resolved pretty quickly. People had been complaining about app bugs for a long time, and I’m very glad the developers put the time in to fix these problems, because it really made the user experience 100x better.Show lessbuttstuff2
Please fix CarPlay
Love MixCloud and would use it a lot more if CarPlay would get fixed. This is where I listen to music half the time at least. Besides the fact that CarPlay app practically doesn’t work, when it did work, it was barely usable. No my feed, no new shows list, no playlists - only a list of some categories that I don’t think many will find useful and would be much better served by removing them altogether in favor of feed, new shows, favorites and playlists. Update the player with skip/rewind 30 seconds and it will be great CarPlay appShow lessvobrechkov
Bad UX re: restarting tracks from the beginning
Let me fist say, I love love love Mixcloud! It’s a fantastic product overall, I love the community and the great access to music. Hats off on those aspects!
I have to say, the app for iOS needs work. Very frequently when I pause the track currently being played, and then resume playback, it starts playing from the beginning. And since free users are limited to playing any particular track 3 times in a 14 day period of time, you inadvertently use up one of those 3 plays. (I’m giving the benefit of the doubt that this happens accidentally and not as a hamfisted attempt to force users to subscribe.)
Sometimes this happens across user sessions, which is perhaps somewhat more forgivable (although not if you ask me) or across devices with the app installed and using the same user login. But man oh man when this happens on the same device, same user session - that is super frustrating.
I’m in product development myself and I know this kind of feedback is tough. If I didn’t care about this app and service I wouldn’t bother with the review. Looking forward to this fix and me upgrading this app review to the 5 star rating it deserves! Thanks for reading.Show lessMarke14
Unreliable
I love and hate Mixcloud. I pay for select because I wanna support the site and my favorite DJs that have inspired me for so many years. But the app seems very unreliable. I can’t access my favorites or history, things time out and the site itself gives me errors. There’s also no dark mode so get ready to be blinded every time you check the app. Guys, please work on the UI, reliability and give us dark mode. Also a “package” subscription where I can support many DJs at once instead of paying $3-4 for each individual one would be great.Show lessScruffybear
Funny story
So Im finally ready to break down and pay for premium, as it seemed like mixcloud FINALLY got its act togetherer-
not as many bugs or issues playing back music, actually keeps memory of my last mix played AND the real spot I had stopped playing! And much much less awkward tunbling in limbo ehen i hit “play” !! Amazing!!
So excitedly, i rush to press “go premium” amped up to finally enjoy the many quality mixes on the site...
I get the “apple pay” option, i press “buy”, apple and mixcloud then seemingly take my money, i heae the apple pay “DING” ... and I wait...and wait...and wait...but then ... NOTHING?!?!
Just sits there on that same page. So i proceed to do this 8 times in total thru out the day, and all 8 times - NUTTIN !?!
Glad the musical bugs are worked out, now just let me know when the upgrade bugs are also fixed and when you want to take my $$...or maybe u did take it all 8 times m, if so then LMK when I can actually use the subscription because all my mixes are at their limit so I cant actuallt listen to any music.Show lessMike Hackerts
Developer Response
Thanks for the report, Mike. I have passed on your detailed feedback to our app developers, who are working on fixes for all of the above. Chromecast has been fixed now, however.Used to be good
As others have so eloquently stated, sure they needed some UX updates but the app was passable, albeit frustrating. Been rooting for them but at the present time, can’t even open the app. I click to open, it immediately crashes. Wash, rinse, repeat. I’ve been a fan for awhile and understand that they are small and independent but until things stabilize, not only can I not use the app, I can’t waste my money supporting them. Wishin’ and hopin’ as the DJ/music community certainly needs ppl like them.Show lessanon...ss
The apps only job is to play music, needs improvement
I have super fast wifi, 70GB of free space on my phone and no apps open. My app is up to date. YET every time ...I'm listening to a jamming music mix, enjoying the tunes, THEN I open and DO 1 thing on my phone...the music starts getting glitchy, staticky, it will often stop the mix completely, and have this terrible audio feedback type noise. COME ON. If you want to compete in any way with the other hi volume user music player apps..make it work. SEEMLESSLY AND CONSISTENTLY. It's not just enough to have better music options than them! If your app doesn't function amazingly on an iPhone, then you're not going to succeed in 2020 and beyond. I can barely tolerate this app but bc I have musical friends and family with mixes on here I use it. If you want more regular music listeners to increase their listen time. Fix these things. Fix your user interface issues that other reviewers also share here. If your people don't know how to do it, hire better people. It's worth the investment. (You are welcome for this free business and income improvement feedback.)Show lessCS135111
Developer Response
Hello CS135111! Thank you so much for your feedback. We're re-writing part of the player mechanism, and we're aware this is causing playback issues to our users, which we aim to resolve very soon in the next releases. Please keep updating the app to receive the latest version. You can also reach out to us at support@mixcloud.com
