Leave a Review Arkansas FCU Mobile Banking
Convenient
I use the app several times a week. It’s easy to transfer money to my regular bank account on occasion. I did have some issues transferring to another account for some reason but that may have been my lack of understanding.Ronb0116
It’s better than it was...
Some of the menus are set up a little oddly. I can’t find what I’m looking for or the options aren’t worded well...it’s gotten much better overall. I also miss being able to categorize my spending with AFCU website...Ames0404
Good Banking App with Facial Recognition
This banking app does what most of them do. You can transfer between accounts and even set up transfers with external accounts. When they added facial recognition, it became a five star app in my book. I use it frequently.Little Brushy
App deposits
I have not been able to scan a money order for deposit every time I scan it states unable to read the money order. I just go through the drive thru. Frustratingrickrcajun
Use it for Everything
Easy to use right from the gitgo. Quick sign in with a PIN. All accounts quickly displayed and assessable. Easy to transfer funds. I use the mobile check deposit every couple weeks, and have loved the billpay feature for years.R4-IRTM
App features are awesome
I love the features at within this app
I wish you had a way to put digital signatures into this app for the IRA are any accounts that need a person to put a signature without having to take off work since the bank close by the time I get off.If all name take forget it
All good except for the check deposit feature.
The app is generally good, functional and dependable except for the glaring failure of the worthless check deposit function. You can attempt to deposit a check, and the app will tell you that it deposited the check successfully. You go on about your business, writing checks as though you have the deposit in there, only to find out it really did not deposit successfully. I have often tried to deposit checks when the app would refuse to deposit the check up to a dozen times, giving a variety of up to four different reasons/excuses; then in a mad fit I try one more time and it deposits successfully whereas nothing had changed— same check, same lighting, etc. this is particularly frustrating when I’ve had multiple checks to deposit. The online deposit function is important since no branches have been opened up near meShow lessphil85xyz
Multiple websites
It’s 2019 and the local credit union can’t figure out how to make it easy to make payments. You have to transfer funds and they can’t exceed a certain amount. If you want to make large payments, you have to create another log in for another website and do it there. However, there is a limit on how large of a payment you do there too. I’ve never had so much trouble trying to pay off a car loan in my life. I will never do business with them again. I tried to go to actual credit union and they don’t do payments there. It’s either go to two different sites or trust the mail service with your money. It’s awful.Show lessBrandiM14
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This overall appearance of this app looks good, however not a reliable source when wanting to see an accurate account balance. Recently accrued $224 in overdraft fees due to “not having the funds in my account” but after the transaction processed, the app showed me I had the money to cover it. The first fee caused me to have six more fees. Apparently the current balance/account balance in this app is just for show. These numbers are not accurate on weekends.Show lessblakeconner
Tough to read and understand
Overall, I do not like the new mobile banking app and will attempt to explain the confusion I have trying to navigate the program. I do muddle my way through and make the most of the program, but it is never easy or without some sort of complication.
First, I find the font and format difficult to read and navigate. Thankfully, being able to enlarge the screen helps. Also, the slim blocks of color along the side do little to guide me to a category, but take more space from the field of vision.
Second, The menu is ok and fairly straight forward, but trying to access or even find my recurring payments is extremely confusing especially through the transfer funds link. I have set up duplicate recurring payments more than once and had to struggle to find the way to cancel the duplicate without cancelling the initial payment. I have had some difficulty with recurring payments in bill pay too and e-bills are a continuous nightmare. I have constant messages telling me to update or contact payee at their website or it is continuously “in progress”, but never fixed or working properly. Using e-bills is not a viable choice for me. I don’t know what the benefit is or why it is offered.
I hope this review explains some of my difficulties and can help you understand my frustrations.Show lessjgdrops
