Arkansas FCU Mobile Banking User Reviews

Arkansas FCU Mobile Banking

Arkansas Federal Credit Union

Business

Finance

Reviews Summary

Positive highlights

💫

This app hasExcellent customer service

🔒

This app hasSecure banking experience

⚡

This app hasInstant deposit via mobile check deposit

🧭

This app hasConvenient mobile access to accounts

📊

This app hasAccurate real-time account information

🚀

This app hasFast and responsive app

🤖

This app hasFingerprint/Face ID login

💳

This app hasAbility to manage debit/credit cards

Negative highlights

📤

This app hasInability to deposit large checks via mobile

🔀

This app hasDifficulty in reordering/managing accounts

💳

This app hasInconsistent card control feature

📝

This app hasLack of recurring payment management

🖨

This app hasInability to print transactions from the app

💬

This app hasSlow response to customer messages/inquiries

🔒

This app hasDifficulty in unlocking accounts on weekends

🎨

This app hasPoor font and color choices making the app hard to read

Top reviews

Leave a Review Arkansas FCU Mobile Banking

My Account
Tellers need to be more mindful when pulling up “family” accounts. In a 5 month period, when I have deposited or withdrew money from my account, they mistakenly added or took the money from my husbands account. Please tell me how this could happen when our account numbers are different? I refuse to argue with the tellers which I almost did one time because I told her she needed to look closer and find MY account number. She insisted that she did the proper research and yet still took the W/D from my husbands account. Short of the computers being down, I can’t accept any excuse.
Other than that, I’m happy with the credit union for now.
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Judy Willett
6 years ago
Mobile app
This mobile app is so difficult. I have an iPhone and I use my fingerprint but if that doesn’t work and you don’t remember your password and lock yourself out you have to call and get them to unlock you account and reset your password. Then on the weekends (this just started happening after the update) the mobile app doesn’t work AT ALL any transactions you make won’t show up til Monday sometimes Tuesday. It doesn’t even show pending.
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shamfers
6 years ago
Mostly awesome.
The interface is uncluttered and easy to navigate until you go to the credit card portion. Then the screen is clearly not optimized for a mobile device. It makes paying the credit card difficult.
Imanewme
6 years ago
Extremely easy to use
I check balances and transfer money daily and never have any kind of problem. App is super easy to navigate and understand. Really like the layout of information. Have also made deposits of checks by taking a picture of the check-very easy!
monchichi48
6 years ago
Needs more freedom
So far it seems the only power I have is look at how much money I have. They need to let you have more power over your debit/credit cards. You should be able to deactivate a card on here, and order a new card under card management. I shouldn’t have to spend hours trying to call you guys when you have an app where I can potentially do stuff myself. Ask all the security questions you want, just let me manage my own stuff!
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Marshall121
6 years ago
I HATE THE FONT AND COLOR CHANGE
I changed to the large font option. I still cannot read the transaction description, the balance, etc. I can’t distinguish a credit from a debit the colors are so faint. Who thought this was a good idea? A 20-year-old with sharp eyes. That’s not who all of your customers are. I’m 48 years old, i’ve never had to wear glasses to use this app or anything else. I like to use technology and I want to be able to continue to use this app just as I always have and as of now it’s useless to me.
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ajprn
6 years ago