Full of bugs
I took me at least 10 tries just to log into the app. I placed an order and while placing the order added a new shipping address, with a new card and billing address. Once I hit place order it was send to an old address that was still the default address. Customer service said nothing could be done to change the shipping address literally minutes after the order was placed because I called immediately. I had to cancel the order, and now wait 1-5 business days for the money to come back into my account. This is absolutely unacceptable. Terrible app and customer service. I was told I should use the website to avoid this in the future. Y’all should be ashamed.
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Your device services location are disabled.
Maybe someday this bug will fet fixed where every time you click on a tab in the app, this message in a red banner pops up. Click home, it pops up. Click shop, it pops up. Click rewards, it pops up. Go back to shop it pops up. And you have to hit x to close it. Not only is this extremely annoying, it has done this forever. Some reason, you can’t seem to fix this with your updates. I don’t know what fixes your updates include, but it isn’t one of the biggest issues this app has. And that is this bug. I don’t understand why this is so hard to fix.
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App Crashes or “Weight… We Can’t Find The Page You’re Looking for…”
Constant crashes and issues with pages not loading. No way to back out of an error message “Weight… We can’t find the page you’re looking for!” the app simply directs me to the App Store to update my app. My app is up to date, and it seems like this has been happening more since the last update. I can’t even load the home page or the account page on the app anymore.
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Complete bulls**t
The company and this app are useless. Every time I order something through the app, I have to call someone to get my rewards turned into points, so it’s can use them to purchase my items. I had a bunch of points saved up over the past year and now they’re all gone, thanks to GNC cancelling 3 separate orders in a row and not giving me back my points. On top of that, if I go to the physical store, they either don’t have what I’m looking for in stock or they’ll use my points automatically, even though I said nothing about using them. I think since I’ve had to call literally every time I place an order, they’ve flagged me or something, even though every time I call is due to some technicality on their end. now I can’t even get an order sent to my house. I’m so done with GNC. I will not be renewing my membership to this company. The past year has been nothing but problems, except for one person I deal with at the mall occasionally when I have to go buy single cans because I didn’t get my order (I have gotten all of them in the past, except the last 3). I wouldn’t even know this person if they’d just get my order sent in a timely and seamless manner. That doesn’t happen, now I have to find another place to buy my drinks and vitamins.
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Response from developer
Hello, fam. We apologize for the issues you got with the GNC App. We will be pleased to have our customer support team solve it. Please feel free to chat with us at 👉GNC.com, email us customer-service@gnc.hq.com, or call us at 1-877-462-4700.
Do Better
This app has got to be one of the most buggy, poor performing apps I have ever used for a retail store. It constantly crashes, it constantly signs me back out in sessions, I get error messages, redeeming rewards is hit or miss at best as it rarely works. I would think for a store of its size, that GNC would have better developers. The amount of frustration it is to use the app makes it almost not worth it. It would be nice to have the convenience of being able to shop at home, but I find myself having to drive to the store if I want to do any sort of transactions because the app is so unreliable and buggy.
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Response from developer
Hello, fam. We apologize for the issues you got with the GNC App. We will be pleased to have our customer support team solve it. Please feel free to chat with us at 👉GNC.com, email us customer-service@gnc.hq.com, or call us at 1-877-462-4700.
So slow
You guys this could be the slowest application I’ve EVER used. It takes minutes to load each page, and I know it’s the GNC app because everything else on my phone is running smooth and quick.
The products I’m trying to buy don’t even have pictures that load so you barely know what you’re getting! If I opened the app on my phone right now to try to purchase some pre workout, It would seriously be faster for me to drive ten miles to home and fire up my desktop and use the website while my phone still tried to fire up the first Home Screen page on the app.
The products I’m trying to buy don’t even have pictures that load so you barely know what you’re getting! If I opened the app on my phone right now to try to purchase some pre workout, It would seriously be faster for me to drive ten miles to home and fire up my desktop and use the website while my phone still tried to fire up the first Home Screen page on the app.
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Response from developer
Hello, fam. We apologize for the issues you got with the GNC App. We will be pleased to have our customer support team solve it. Please feel free to chat with us at 👉GNC.com, email us customer-service@gnc.hq.com, or call us at 1-877-462-4700.
Good but can be better
This app has come a long way in the last two years. What I want to see next is more options for pro members to save. Could you possibly create a shopping section or filter that only shows us pro-exclusive products?
Feb 13 update and still broken down junk pile
The entire health points system never works. Clicked on any notification just gets a blank white screen. Constantly have to restart the app and now even that doesn’t work anymore.
Why don’t you fix this? The keyboard input for health data has zero functionality because you have to find the one target pixel to activate the key press. Multiple devices and multiple versions.
Always a Garbage app insults its users and it follows the decline in iOS functionality after every update which is really a downgrade!
Why don’t you fix this? The keyboard input for health data has zero functionality because you have to find the one target pixel to activate the key press. Multiple devices and multiple versions.
Always a Garbage app insults its users and it follows the decline in iOS functionality after every update which is really a downgrade!
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Response from developer
Hey, fam. We're sorry to hear the unsatisfactory experience. Our customer service team will be happy to fix it. Feel free to contact us at 1-877-462-4700 or Chat through 👉GNC.com.
Really annoying
App could be great but has issues
First off I do the challenges and even if I do them everyday it will randomly restart me and make me start the challenges over again really annoying
Secondly I just recently placed an order for instore pick up and on the app for the product I wanted it said there was only one in stock at the store for pick up but when I get to the store to pick up I see there where actually two in stock
Third when I placed my order I placed it at 9:30am waited till 1:30pm and still hadn’t received an email saying my order was ready for pick up
So I go in to the store anyway and I ask the employee about my order and it still easing even picked I had to go get it off the shelf and he had to complete it while I was there and seemed rather annoyed I didn’t wait for the email saying it was ready for pick up
First off I do the challenges and even if I do them everyday it will randomly restart me and make me start the challenges over again really annoying
Secondly I just recently placed an order for instore pick up and on the app for the product I wanted it said there was only one in stock at the store for pick up but when I get to the store to pick up I see there where actually two in stock
Third when I placed my order I placed it at 9:30am waited till 1:30pm and still hadn’t received an email saying my order was ready for pick up
So I go in to the store anyway and I ask the employee about my order and it still easing even picked I had to go get it off the shelf and he had to complete it while I was there and seemed rather annoyed I didn’t wait for the email saying it was ready for pick up
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Good search and order, terrible tracking.
I enjoy the search and order features. Yet, the shipment tracking is frustrating. The order is shipped, but whenever I try to track it I get “the shipment can’t be tracked” or another page where I have to enter order number and stuff although I clicked the tracking link from an email sent by you through the app in which I’m already signed in.
Other than that, all good.
Other than that, all good.
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