Initial feedback on new Merrill account
Just started minor investor account. I am finding this application considerably slower and less user friendly than my Fidelity 401k and my robinhood account. Also don’t like the view option for not showing both daily changes and full time changes (although this might only be because this is first day I have done trades and a total change is not showing yet) I was considering rolling over my old company fidelity account to Merrill. However based on the platform experience I will probably be sticking with Fidelity.
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Merrill rep are idiots (no seriously)
I’ve been using all the major brokerages and I assure you Merrill is by far, the worst.
1) merril customer service is filled by a bunch of idiots who clearly know nothing about brokerage service or industry. I asked to close and transfer out one IRA account and asked it be done the very day. The idiot rep didn’t understand what that meant and I had to explain to her over 1+hr call. Eventually by the time her associates got around to it the order was delayed and executed the day after, resulting in considerable losses in my portfolio
2) Merrill promotions were disingenuous at best. Every other brokerage facilitate accounts based on SSN and balance, with Merrill you need citizenship as well. Funny this wasn’t outlined in any pamphlets prior to my money brought into the system. This kind of cheating behavior is why Merrill’s reps have such bad reputation as swindlers.
3) Merrill edge app itself is terrible and doesn’t sync well with other BoA apps. The interface looks to be something designed by a highschool dropout over a long weekend, and the backend interface for linking across accounts is so terribly designed one wonders why they even embedded the function. Seriously do yourself a favor and move your money out to reputable brokerages and save yourself the hassle of wasting hours upon hours of chat with account reps clueless about their own industry, profession, and company services.
1) merril customer service is filled by a bunch of idiots who clearly know nothing about brokerage service or industry. I asked to close and transfer out one IRA account and asked it be done the very day. The idiot rep didn’t understand what that meant and I had to explain to her over 1+hr call. Eventually by the time her associates got around to it the order was delayed and executed the day after, resulting in considerable losses in my portfolio
2) Merrill promotions were disingenuous at best. Every other brokerage facilitate accounts based on SSN and balance, with Merrill you need citizenship as well. Funny this wasn’t outlined in any pamphlets prior to my money brought into the system. This kind of cheating behavior is why Merrill’s reps have such bad reputation as swindlers.
3) Merrill edge app itself is terrible and doesn’t sync well with other BoA apps. The interface looks to be something designed by a highschool dropout over a long weekend, and the backend interface for linking across accounts is so terribly designed one wonders why they even embedded the function. Seriously do yourself a favor and move your money out to reputable brokerages and save yourself the hassle of wasting hours upon hours of chat with account reps clueless about their own industry, profession, and company services.
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This update is a downgrade.
I’m not one to criticize, as I understand that, overall, apps are amazing and make my life so much better. However, this update is painful. I won’t be updating the BofA app, till I must.
First, too load, every aspect take much longer than the previous version I had. And that wasn’t fast at that.
Scrolling is now choppy, noticeably so. I have been spoiled with the smoothness of the previous version and other apps.
The tile format dictates that more scrolling is necessary, why?
The loading time, when viewing my holdings, is seriously long, and the coloring of the gain/loss in the green/red is very slow to load. The first time, I thought the market was closed, due to all the information displaying in black and no updates in pricing.
On the account page, the gain/loss for each account was displayed. I liked this as I had an over view of each account performance. Now there is a gain/loss for all the accounts, and you have to view the holdings for each account, to see it’s performed. Again, with the painfully slow loading time.
I truly hope someone reads this and makes this app a user friendly experience again.
First, too load, every aspect take much longer than the previous version I had. And that wasn’t fast at that.
Scrolling is now choppy, noticeably so. I have been spoiled with the smoothness of the previous version and other apps.
The tile format dictates that more scrolling is necessary, why?
The loading time, when viewing my holdings, is seriously long, and the coloring of the gain/loss in the green/red is very slow to load. The first time, I thought the market was closed, due to all the information displaying in black and no updates in pricing.
On the account page, the gain/loss for each account was displayed. I liked this as I had an over view of each account performance. Now there is a gain/loss for all the accounts, and you have to view the holdings for each account, to see it’s performed. Again, with the painfully slow loading time.
I truly hope someone reads this and makes this app a user friendly experience again.
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This system has 2005 Functionality
Just tried to sell Berkshire class B and system doesn’t recognize Merrill’s own symbols. Also a problem, the system does a horrible job of executing cash transfers to the Merrill account. Merrill edge takes 2-4 days longer than any other financial institution’s system of the 6 or so that I use. Also, Merrill Edge has poor integration with other systems that Merrill is using in its back office since the system continues to send our insufficient funds emails even when funds have been transferred. It is a lot of superficial nonsense missing some effective functionality and integration.
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Worst trading app in the world
I’ve used E*TRADE fidelity td robinhood and a slew of others and Merrill edge is by far worse app of all of them. This “new” update was cosmetic and it literally killed an already garbage slow app. You can no longer login and if you do, good luck getting anywhere as it will sit there spinning. Oh and if you get anywhere “try again error” will pop up 70% of the time. You guys are completely worthless. Complaints have happened for three years and they just don’t care. This is not the institution you want to go for your trading and investment needs. Go elsewhere. I only stuck with this because of the access via BofA but now I’m really considering cashing my 1 mil proflio and moving elsewhere
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2 stars because of tiring trade experience
So i use this app solely for trading purpose. I have been using merrill since 3 months and I’m wondering why no one has yet complained about how time consuming trading process is
1. Main issue is i have to place the same order 3 different times to cover pre-market, market and post-market
Imagine I’m placing 10 scripts order and i have to do the same thing 10x3 times
How tiring and time consuming it feels. Please check Robinhood’s take on same scenari
2. While placing trade order, on trading page security price should be updating in sync with current market rate which gives user vision to take right decision
3. All Trade order status (including expired, cancelled) history should be kept and given buy/sell option right there so user can place the same order using quick steps
4. Charts are not interactive, app graphics are not dynamic and live as mostly leading investment apps provide
1. Main issue is i have to place the same order 3 different times to cover pre-market, market and post-market
Imagine I’m placing 10 scripts order and i have to do the same thing 10x3 times
How tiring and time consuming it feels. Please check Robinhood’s take on same scenari
2. While placing trade order, on trading page security price should be updating in sync with current market rate which gives user vision to take right decision
3. All Trade order status (including expired, cancelled) history should be kept and given buy/sell option right there so user can place the same order using quick steps
4. Charts are not interactive, app graphics are not dynamic and live as mostly leading investment apps provide
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Lost Functions no improvement; get serious about this product
With this new Merrill Edge App I can no longer enter extended hour trades that was and still is available on the old app. Also, this app does not allow you to enter any fixed income trades such as insured CDs or bonds. Why do competitors offer these expected basic functions but you do not when you are suppose to be the best?
Furthermore, when selling a position, this DOES NOT allow you to sell versus a purchase date for tax loss harvesting or simple tax planning. It is time for the creators of this app to seriously update it to exist in even the most minimal of modern worlds.
Furthermore, when selling a position, this DOES NOT allow you to sell versus a purchase date for tax loss harvesting or simple tax planning. It is time for the creators of this app to seriously update it to exist in even the most minimal of modern worlds.
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This App needs work
I opened this acct bcuz I heard good things about Merrill’s Roth platform but this should get looked at quickly.
I often have times in the app where things take lots of extra loading and then don’t go through. Then there’s no pop up that shows why it didn’t— the research is difficult to access really. And it’s difficult to search for equities to buy just not a fluid experience.
Robinhood does all of these better and then some. When I transfer money in I can use it immediately, on BAC’s app it takes FOREVER for my money to get in and be invested. It should be easier to add money to my account in order to invest under your company.
I often have times in the app where things take lots of extra loading and then don’t go through. Then there’s no pop up that shows why it didn’t— the research is difficult to access really. And it’s difficult to search for equities to buy just not a fluid experience.
Robinhood does all of these better and then some. When I transfer money in I can use it immediately, on BAC’s app it takes FOREVER for my money to get in and be invested. It should be easier to add money to my account in order to invest under your company.
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Excellent way to trade
I love my Merrill Edge trading app and Merrill Edge. The dashboard is very cool and it seems with each update more features that I just thought would be nice are implemented. Investing staff is super and they seem to be familiar with the application so if you want to know if you can do something give them a call. I recently called about the order of my accounts and was walked through how to make the change.
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Not very user friendly
This app is not very intuitive, easy transactions that should just take a few clicks like buying a stock can be frustrating. For instance I decide to buy Apple. I search for the ticker symbol and click buy, after select the account I want to use, I have to search ticker symbol again, then place the order. If I change the account I want to make the transaction at, i have to do it all over again. Why can’t I click on a stock and click trade and it automatically be selected as the stock I am wanting to trade. This app needs a make over. Please check our Robin Hood and see how easy and intuitive it is to trade and it’s free.
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