Inconvenient. Plenty of room for improvement.
I’ve used a few different investment/trading apps including Etrade and Yahoo Finance. Compared to those, this ML Edge app is far below the other apps user experience.
Here are two examples:
1) The app signs signsoff if you are not using it for just 5 minutes. It doesn’t give you any options to extend the timeout period to something longer. Their customer service reps have said the desktop vers. allows up to 7 hours before timing out.
2) When you move to a different menu tab on the bottom of the app, the prior tab resets. So if you were to go back to it, you would have to go through various links to get back to where you were. For example, if you have a trade ready to go on the Trade menu tab, but switch over to another tab for some reason, the Trade tab is reset and you’ll need to re-enter your trade.
Bottom line, the ML Edge app is inconvenient and needs to be improved a lot.
Here are two examples:
1) The app signs signsoff if you are not using it for just 5 minutes. It doesn’t give you any options to extend the timeout period to something longer. Their customer service reps have said the desktop vers. allows up to 7 hours before timing out.
2) When you move to a different menu tab on the bottom of the app, the prior tab resets. So if you were to go back to it, you would have to go through various links to get back to where you were. For example, if you have a trade ready to go on the Trade menu tab, but switch over to another tab for some reason, the Trade tab is reset and you’ll need to re-enter your trade.
Bottom line, the ML Edge app is inconvenient and needs to be improved a lot.
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This is the WORST Brokerage APP
The App is rudimentary and hard to navigate. I have just spent 5 minutes looking for ACCOUNT BALANCES before I stopped doing my business here to answer your rudely intrusive survey. I usually avoid using the App, because this is my experience. You are also in the process of ruining the website experience with that awful “We are here when you need us” bug on the right side in the middle of the page, no more roll over quotes, no more hi lo quotes within the charts. Just sad colored dots to remind us of what you have taken away. Huge drop down for quotes that cover half the page, and fit poorly so the whole page becomes weird.
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Your company has converted me into your biggest fan
Thanks so much for the most helpful, patient and intelligent representative named Kristy. I've been practicing law for 26 years and truly wanted to switch Retirement company until this morning.
Your representative Kristy for the first time in years helped me not only resolve my critical issues with accessing my accounts but she really somehow got me to easily transfer funds into my account and start rebuilding my portfolio which had been depleted losing my oldest son, Dr. Bernard Laguerre two years ago.
Thank you Kristy and I hope your company not only promote Kristy but use her talents in training all your folks.
Have a prosperous year. If you mail my office your company information I vow to distribute them to my colleagues and during my Speaking Engagements.
Respectfully submitted
Your representative Kristy for the first time in years helped me not only resolve my critical issues with accessing my accounts but she really somehow got me to easily transfer funds into my account and start rebuilding my portfolio which had been depleted losing my oldest son, Dr. Bernard Laguerre two years ago.
Thank you Kristy and I hope your company not only promote Kristy but use her talents in training all your folks.
Have a prosperous year. If you mail my office your company information I vow to distribute them to my colleagues and during my Speaking Engagements.
Respectfully submitted
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Sluggish interface makes you lose on trades
Unlike Schwab and E-trade that load in a couple of seconds, this apps loads half a minute on iPhone 6S (20+ sec to offer fingerprint auth); therefore, if I wanna sell a sharply falling stock, I may lose significant money due to price changes. Similarly, in the stock buy/sell dialog it doesn’t offer any insight into CURRENT price (yes, it takes a lot of clicks to enter the order), so I can’t know if the market has (suddenly) changed the direction until it’s too late (competitors’ apps allow you to refresh and see current price on the same screen you hit Confirm). Lastly, upon executing the sale, it’s not transparent what the ACTUAL sell/buy price (it’s blank unless I navigate back to specific order, takes 10+ sec). No wonder why they offer “free” trades for preferred customers!
Bottomline: traders may want to steer away from this app, as it’s clearly not designed for market volatility in mind.
Bottomline: traders may want to steer away from this app, as it’s clearly not designed for market volatility in mind.
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Glitchy option order process
Clicking on my option to sell it should serve up the usual assorted list of input and actions. Instead, it serves up a blank screen requiring me to know the symbol to proceed. If I don’t have it ready, I must enter the underlying stock’s symbol. Only at that stage does it identify my option associated with that stock and give me the chance to place an order
Another extremely annoying bug is serving up an order entry slip for the wrong stock. I have very carefully touched a stock in my portfolio and instead of it, Edge serves me a slip with the symbol of the stock one row below the one I want. I have asked witnesses to observe and they verify what I’m describing.
Another extremely annoying bug is serving up an order entry slip for the wrong stock. I have very carefully touched a stock in my portfolio and instead of it, Edge serves me a slip with the symbol of the stock one row below the one I want. I have asked witnesses to observe and they verify what I’m describing.
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Difficult to Follow
I previously had ETrade. It was so easy to read and interpret. I wish Merrill would follow their example. The reason I switched was the connection to Bank of America. I like that I can transfer money in and out of my checking account. I don’t like that they are difficult to read. I like to look back at the history of stocks I trade. I never can find that feature on Merrill. Please compare to ETrade. Perhaps you can improve your app. Thank you.
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