Leave a Review Ding Top
Updating card details fails!
I tried to update my card details so I can automatically send a top up every 30 details. On the last step every time, I click Agree and then it says,”We’re sorry, but the payment didn’t go through. Please contact your bank or customer service to fix this issue.” The live chat box is no help at all. Please fix this issue for the app.Show lessDrew2381$
Developer Response
Hi Drew, thank you for your feedback. I'm very sorry to learn you are having issues sending recharges. This sounds like something you need to talk to a live agent about. You mentioned that live chat was no help at all. Let me explain how to use it. When you first enter live chat, you meet our chatbot, which handles simple queries, but for more complex things you can request to speak to a live agent. Once you request to speak to a live agent, you will immediately be transferred to one of our dedicated customer care team, who are on standby 24/7 to offer assistance. I am confident that if you speak to an agent, we will be able to get to the bottom of this and resolve your query quickly. Please contact us on live chat so that we can help you resolve the issues you are having. Thank you, Sebastian (Ding Customer Care)Great service
This app is amazing. You can send a top up and it’s instant. No hassle no waiting highly recommend the five star reviews are there for a reason. Don’t hesitate to use this.K3llykel
easy!
Once we get registered it’s a breeze to use Ding top up. so far it has been safe will see about the future hopefully you are still secure as I have experience in many top ups I have had in the future. Thank you in advance for being the best.kerr2b
Top-up
I love bring they are very good when am on the go day or night all I do in lug in my account and Top-up my love ones in the Caribbean am so happy to use them all the time thank you bringsingingyoyo
Promos
System works good for use but the promos I get for discount prices for never have worked & customer service is horrible at trying to solve the promo discount issue never have gotten a discount for the many promos I have been sent!klay59
Phone book added
I can excess my phone book contacts from writhin the app makes it easy to choose the number and now recurring top ups every 7 days up to 30 days great feature
I can split a $20 top up into to two adding more every 7 or more daysbigmoneyfastmoney
Developer Response
Thanks for the feedback! We're delighted you're enjoying our app. ZackI highly recommend this app
I been using this app for a little bit over a year and I send a mobile top-up to my girlfriend in the Philippines a few times a month, and the deals are pretty nice and I have to say that Ding has cheaper deals than any other mobile top-up app. I’m also glad that this app works because I can’t use the GCASH app.Show lessAdrian Yates
Developer Response
Thank you for your feedback, Adrian! We're thrilled to hear that our app helps you stay connected with your loved ones. ZackAmazing
I've been using this application eztop and the website for years and it's so simple to reload phones anywhere I am and anywhere I send them to! I love this app. I don't really take much time to write reviews but when I do it’s because it merits it. if anyone out there reads this, the app is very good. I've never encountered an issue. Just be precise to whom you sending to and know all the details. If you make a mistake it's really your fault which is only possible if you are rushing! But again I’ve used eztop for everything it’s a pretty good app. However boss revolution has lower top ups available. Other than that this app is dope!Show lessDavidson86
50% App
I was hoping this app would be very useful and it is 50% of the time. The other 50% of the time there customer service skills are poor. Nothing is ever their fault. They will not refund or help you when they have made a mistake. Lately they have had problems with their app. I do not recommend until they have fixed all their problems with this app. Half satisfied customer.Show lessbadben442
Developer Response
Hello, I apologize if our service was not of the quality that you expected. I couldn't find your contact details on our system, but reach us through customercare@ding.com and I will be happy to help you. RichardThey Only Know One English Phrase “Risk Rejected”
Most frustrating experience ever! No matter the payment method or email account I get RISK REJECTED!!!!! YES, I even used two different email accounts. I tried to pay with Charles Schwab, USAA, and PayPal. All three approved payment. Ding just doesn’t want the money. How do these buffoons stay in business? Especially since their customers base is the third world. I sent numerous requests to their customer support and got nowhere. I even sent them my telephone number so they could call me.Show lessScanMonkey59
