CareCloud Companion User Reviews

CareCloud Companion

CareCloud Corp.

Business

Medical

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Front desk coordinator at a Primary care Physician’s office
I love CareCloud. It is a phenomenal software for medical practices. I want readers to know that this review is only getting 2 stars because I think the carecloud app needs an update. However, the entire software in general also needs an update.

It would be highly convenient to make the app more efficient.

I would like for the carecloud app to be updated in the following areas:

1. Create new patients
2. Edit patient demographics
3. Incorporate the carecloud patient portal into the app for employees.
4. Allow e-prescribing so that we don’t have to call pharmacies all day long and not bother the doctor to create a new “simple encounter” in order to electronically send medications to pharmacies (this is a problem on the actual software as well).
5. Create a better method for notifying the office when pharmacies/ patients request a medication refill.
6. Automated phone calls for appointment reminders (software in general). The automated text messages are great, however, many older patients still lack cell phones.
7. Be able to instantly fax a patients face sheet from carecloud directly. Currently, we have to print them and fax them, or download them and save them to the patients chart and then send them electronically. This simple feature would save so much time during the busy work day.
8. Provide more details in carecloud referrals. Provide more than just the name of the provider we are referring to. Currently, the doctor will print the referrals and the front desk employees will write the providers specialty, phone number, and address on the referral and then scan the referrals into the patients chart. This process takes up an incredible amount of time for us. It’s would be extremely helpful if that information could be printed out on the referrals and have the referrals automatically load into the patients chart for easy access if we needed to print them out again/ send them to the doctor we are referring the patient to.

There are many others but these are the big ones that we would really like to see happen.

I know you guys can do it! Carecloud is great! I would just like for it to be even greater!

I hope someone reads this and really takes my recommendations into consideration
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Nicole_medical_frontdesk
6 years ago
Therapist
Id like an option to receive notifications when clients are checked in/out. Id like to be able to send appt confirmation text/email from the ios app.

So Incredibly slow, that i dont want to do anything besides look at current schedule that originally displays. Anywhere u click it takes a long time to load or freezes. Took 5 mins to add a pt to my schedule. Please make this app faster!
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Frustratingly slow 2015
8 years ago
Bug
Does not work with ipad2, it simply freezes and you cannot even log in. Still no better with 1.7.9.
nrj53
8 years ago
Slow and buggy
Slow and buggy!
GT5612A
8 years ago
Was working reliably but no more
My office of five providers use this software. I always look at my schedule on my iPhone 6+ but during the last few days, it tells me I have no appointments on any day, past or future when, in fact, my schedule is full. Un-installing and re-installing improved nothing. Very disappointed.
Suzannev42
8 years ago
Can block out be added????
It works but wish that block out from the appointment app could be added....as management I have many meetings that are entered as block outs and don't show up in the app...frustrating!
Maemae's mom
8 years ago
Has potential but needs improvement
I am a clinical psychologist who uses the CareCloud software in private practice. The companion app is handy for taking a quick glance at patients scheduled for the day; however, the app is buggy (it freezes anytime a Friday is selected and the app does not load at all if opened on a Friday). The app is also limited in features (you can view patients' charts and existing notes but are unable to create new notes). Would love to see an update that addresses these issues in the near future.
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dizzy hawaii girl
8 years ago
Freezes constantly!!
Not a plausible application to look up a physicians schedule!
Estratigo
9 years ago
Improvement !
The prescription feature is a great add. Now if we could add clinical notes also it would be a true IPAD EHR currently can only review notes and documents.
Dustin's friend
10 years ago
M.D.
Good app for a great EHR. Only lacking documentation functionality.
J.LeSueur
10 years ago