Leave a Review Total Connect 2.0
Poor connectivity, do t bother
I pay extra money with my alarm company every month to have the functionality to use this app-where I can turn on and off my house alarm away from my home. It rarely works. For example, right now… It says connection failure… And tells me a path to follow to modify locations, or some other odd language, that doesn’t make sense, the path it says to follow does not exist. It’s Sunday morning now and it hasn’t worked since yesterday, my alarm company office is not open on the weekends, so i cannot use this app I pay extra money for every month to have until someone can help me figure out what’s wrong with this thing again… When my contract comes up, I will gladly Find another company whoOffers the options I want, and they actually work within the apps I am to use. Don’t use this app, don’t bother, it’s a waste of time, installing, uninstalling, every Hope you could jump through lead to the same outcome…Errors telling you to follow path so they do not exist to resolve the issueShow lessMd4 MTW
The worst Customer Service and Salesman lied.
Can you believe that this company is all about collecting checks by any means necessary. The salesman used my wife’s credit she never wanted this company. I told her to trust me. We can get it fixed. They never took it from her name to my name. I was the one that called met the salesman little did I k w that would be the last time I would see this guy. The third party technician the installer was not telling me that this company sucked all he said is they cut me a check for my installs.
I should have been more alert and maybe asked more questions. But I hate blaming myself for other people that are currupt. The salesman was there really to close this card scamming. Not realizing it was in my wife’s name. I signed and off he went never to be heard from again. 15 texts with no reply I felt uneasy. But when my equipment wasn’t working I got no love at all. I stopped paying the bill and paid off the loan I took out for the cameras that do t work. Frustrated with out security and I’ve had to call the police twice. So do yourself a favor and stay away from this horrible company.Show lessstowers aka BLove
Camera is Unavailable ALOT
TC deserves zero (0) stars. Don’t kno if its an iPhone thing but I hope to God that nothing ever happens at my house because these cameras won’t warn me, help protect me or show evidence because they’re always unavailable. If u turn on notifications you’ll get one for ever visitor but also every car that drives by, every bicycle that goes by, every car started, school bus pulling off at the corner and I don’t live on the corner, every hammer that hits a nail to hang a sign across the street. You get one for every bird that chirps, bass from a car in the distance, boom from military trainings, a conversation next door, and any other noise u can think of. You can’t control the level of notifications. You get them all or u get none. Like if my neighbor across the street coughs I don’t need to kno and it’s a pretty good distance from her porch to mine. If their on I get a notification every 5 minutes all day. Then I click on it and the clip and live is unavailable. I’d pay for Ring or something better but I’m I someone else’s house. My family member is wasting their money and has been for many years now. This camera system and doorbell camera system is complete garbage.Show lessSimsLn8384
Bates Security Tech/Installer Support is Extraordinary
Recently, our home security equipment required service and an update. We have always believed we were secure at home with Bates Security. In recent days, we learned how valuable professional support is. Bates’ professional tech team has been updating and fine-tuning our equipment while also integrating the Total Connect 2.0 App. Our home system is customized to our unique needs. We are pleased that the equipment is incredibly responsive and functional. We appreciate Bates’ Team of professionals, especially Lawrence Williams. We are confident that Bates will continue to ensure that our home is fitted with uo-to-date technology. It is comforting that our home safety system is protected by multiple means to ensure that it is secure and tamper-proof. We highly recommend Bates Security. They are honestly committed to customer service and safety. Excellent equipment plus extraordinary tech service is the reason why Bates Security is the #1 security provider in Central Kentucky. We are grateful to be secured by Bates!Show lessMonnie1967
Developer Response
Hi Monnie1967! We appreciate you taking the time to share your feedback with us. We are always working to enhance our app and we will be sure to share your thoughts with our product team. Your concerns about your configuration we strongly recommend working with your installer or dealer to ensure everything is setup properly. -JohnBates Security Tech/Installer Support is Extraordinary
Recently, our home security equipment required service and an update. We have always believed we were secure at home with Bates Security. In recent days, we learned how valuable professional support is. Bates’ professional tech team has been updating and fine-tuning our equipment while also integrating the Total Connect 2.0 App. Our home system is customized to our unique needs. We are pleased that the equipment is incredibly responsive and functional. We appreciate Bates’ Team of professionals, especially Lawrence Williams. We are confident that Bates will continue to ensure that our home is fitted with uo-to-date technology. It is comforting that our home safety system is protected by multiple means to ensure that it is secure and tamper-proof. We highly recommend Bates Security. They are honestly committed to customer service and safety. Excellent equipment plus extraordinary tech service is the reason why Bates Security is the #1 security provider in Central Kentucky. We are grateful to be secured by Bates!Show lessDeveloper Response
Hi Monnie1967! We appreciate you taking the time to share your feedback with us. We are always working to enhance our app and we will be sure to share your thoughts with our product team. Your concerns about your configuration we strongly recommend working with your installer or dealer to ensure everything is setup properly. -JohnHelp! Trying to customize my Automatic Scenes
I am trying to customize our smart scenes so that we can control our garage security now that we have kittens who need to go in and out of our garage at any time on a daily basis. The garage door should automatically close at 90% at a designated time. It is difficult to figure out how to set up the Auto Scenes. This App is somewhat helpful but really is NOT intuitive to use. The professional company that set up our system did not clearly ID our entry points and devices, so I am struggling to figure out how to customize the settings to automatically secure our entire home. This is frustrating. Furthermore, I am not certain the house is adequately secured at each entry point. The App gives conflicting info, it seems. I will be further testing and seeking help. The App is interesting and can be useful. However, it is not optimally designed to be user-friendly. And we home owners who use these systems are basically “on our own” when using this App. I do hope it is updated to be more functional. As a user, I need to be able to self-customize my settings and sync with our home security devices.Show lessDeveloper Response
Hi Monnie1967! We appreciate you taking the time to share your feedback with us. We are always working to enhance our app and we will be sure to share your thoughts with our product team. Your concerns about your configuration we strongly recommend working with your installer or dealer to ensure everything is setup properly. -JohnReady to arm
Hello , I’m a user and installer and curious if it’s on the horizon to have on the main security screen GUI have the ability to show and say “ READY TO ARM” when nothing faulted. And with out having to goto the keypad. Also some thing when a zone is faulted. Would be nice if it says “NOT READY” This would make things faster for users to determine if it’s ready to arm from the main GUI , with out going to keypad. I’m aware you can see if a zone is faulted by looking at the sensor icon but clients always miss that. And constantly are having to wait to see what’s open by the automation sending them to sensors. It’s just a thought and curious and there maybe a reason why this hasn’t been implemented. Any way you guys have worked hard and the results are fantastic. Keep up the great work and lol forward to hearing back. Also recently I have an issues were troubles don’t clear in the app. When it’s cleared in the panel. Thanks again.Show lessCK Input
HOW TO FIX “OPT IN” LOG IN BUG!!!
To disable the annoying and repetitive “Marketing Communications” opt in screen please do the following…
1. Log in
2. Select “My Profile” icon at bottom screen menu
3. Scroll all the way down to “Marketing Communications” and deselect “Opt-in”
This should prevent that screen from popping up again.
Here’s the review I wrote before I realized this…
Currently when you log in you’re forced to see a screen asking you to opt in to “Marketing Communications” EVERY SINGLE TIME. It’s extremely frustrating when get home to open my garage door and then I go into a panic to disarm my system before the alarm goes off. This “opt in” screen has lead to the alarm going off and getting calls from my professional monitoring company for a false alarm. What a waste of resources and time.
There is a delay to arm or disarm because my device is sometimes switching between Wi-Fi / cellular data as I’m at the outer range in my driveway.
The fact that this has gone on for months leads me to believe if they cannot fix a small bug quickly how long will they really support this app and system before it’s considered obsolete? I doubt I’ll pay to upgrade at that time and I’ll just switch to a whole new self monitoring company and system.
It’s a shame because other than this bug and it not being HomeKit compatible, it’s pretty good.Show lessPair a Dice
Broken on WatchOS / Marketing Spam
Feb 16, 2023 update (In response to developer reply): NONE of what you replied with addresses either of the issues. The WatchOS version of the app is broken, and your marketing nags with every app start are devaluing your brand and eroding customer trust and confidence. Stop it with the bait and switch and take the feedback seriously.
Feb 2023 update: There was a period of time where I thought the developers had this app dialed in — not any longer. It’s broken on the Apple Watch, showing both a Success message but Retry button that does nothing. And whoever in marketing decided to add a persistent opt-in nag after it’s PLAINLY CLEAR in my settings I don’t want that should [insert punishment of choice here]. It’s one thing to confirm a user’s settings, but when they’ve made it CLEAR what their prefs are you need to respect them. All this is doing is devaluing your brand and making your customers extremely unhappy by the looks of recent comments. Shameful.Show lessacc10x
Terrible functionality
I have used the TotalConnect apps for many years. They have always been slow, buggy and over-priced. I have lived in this house 12 years and have upgraded my security panel FOUR times and still, I switch a Z-Wave+ device off via the app and there’s maybe a 25% chance it will work — despite it working fine at the panel. Try to run one of their smart scenes, which can only be controlled by the app and not the panel, and 95% of the time the API calls to their servers or the calls back to my panel fail. It’s just flat out ridiculous how unreliable this garbage is.
For a small fraction of the price of this security system, and for a small fraction of the monthly service fee, I can secure my entire home and integrate high-quality 2k indoor/outdoor security cameras with Wyze. I can automate everything exactly how I want, they don’t nickel and dime me for every little thing, and every single time I try to use it, it works perfectly. I’ve been using it on the second house for over a year and just love it. Soon I will be ripping out my “old” Lynx Lyric panel and replacing it with Wyze.
Good bye, Total Connect 2.0!Show lessDigiPay
