Leave a Review Total Connect 2.0
Too long to process arm/disarm
It takes too long to process an arm or disarm request. Sometimes Sven in the same room as router, after 1.5 min request to disarm, get response unable to connect. Caution! Phone app may, frequently, indicate system is disarmed when panel is actually armed. Phone app may also indicate armed with sensor bypass when panel is actually disarmed. Unable to connect to system to attempt to disarm or correct. Recently have noticed around 10pm and after app will be very slow and more often than not, time out. I’ve check WiFi data rates and no throttling going on, it’s all app delay.
Recently was told by SEI the cameras used are no longer serviced or updated by manufacturer, hasn’t been for 7-8 years, hmmm, wonder when customers were going to informed.Show lessBenardfife
Love the app
Very happy with it. Manage your expectations for alarm panel communications. Alarm panels are not super fast computers and may take a minute to respond. Remember that once you send a command or request from your phone, the signal must go to the nearest cell tower or your ISP, then to AlarmNet360’s servers, who process the request, authenticate and communicate with your panel. If it takes 30 seconds to get status is that the end of the world? To me, it is not, so I’m giving this app 5 stars as I’ve had no trouble. Can’t speak to other features like Surveillance or Smart Home etc as I strictly use TC2.0 for monitoring my alarmShow lessbay's my front yard
Does not age well
I have my system & the TC2 app for about 8 yrs & as time goes on less & less works as it should. I get the “cannot connect to the security panel” a LOT more frequently, & there continues to be a discrepancy between the time shown in the event list and the time shown on the recoded clip from the camera, no clue which one is actually correct - but I think the time from the event list is- so if u need to use the clip for anything to establish an occurrence- it displays the wrong time! ( it has been an hour off, and was 2 hours off- there is no option to sync the timing & time zones have been verified to indicate the correct time zone in settings - techs have been out). I wish there was more options for recorded clip time span or it would reset & begin recording again faster ( the former is currently set to max & the later is currently set to most minimal amt.) - find often important parts of recoding an event are lost in the in between times all too often. Even tho sensitivity, & area sensors for recording are set- still get all to many recordings of flying bugs or birds.
Overall an ok app- it does have some usefullness- but with a name like Honeywell behind it I would expect more. I was happier with it & most all functioned as it should for the 1st few years- but sadly it does not age well it seems.
everything was installed & has been maintained by the professionals - there’s been NO diy work done on any part of my system in any manner.Show lessBelle822
Fine, but…..
The alarm system and app basically get four stars but I have to, for my own peace of mind, give the overall rating of just one star. Nothing ticks me off more than designed incompatibility and unreasonably high prices. I have two Ring doorbells and a number of other cameras both inside and outside of the house. there is no reason, with the exception of a Honeywell wanting to sell over priced cameras, that compatibility with other video cameras couldn’t be built in to the Lynx Touch, especially compatibility with the Ring doorbell system. Ring is the undisputed leader in video doorbells and will always be better than any such system that Honeywell would make available. for those of us who have already invested in video security system and now have Honeywell, please don’t think that we’re all going to drop our current system I have cameras to take advantage of the additional features of the Lynx Touch. incidentally, I just upgraded from a Honeywell lynx plus system that I had installed over 11 years ago, and have been buying video security cameras since long before the Lynx touch was released.Show lessRFreeman779
Don’t ask for ID
So I have had two alarm systems on my previous house. Anytime the alarm is accidentally triggered, they would call and ask for my password, or ask if I am OK? So far we have had to have your company call us several times as we have been learning the system and have accidentally triggered it. Not one time has any operator asked me for my password or if I am OK. They just take my word for it that it accidentally went off on me and they say OK we will disregard. But how do you know, that I am not being held hostage. Or that I am in danger? They don’t even ask me the address. They asked me if my address is blah blah blah and I say yes… but what if I was a burglar? Easy just to answer yes. Not very “secure” .Show lessmimikay62
Worst App and Security Service
Worst than the App not working half the time and freezing up when your trying to alarm and disarm the system is that the company that is making us use this crappy outdated technology is forcing us to pay the remaining $1600 plus $1000 equipment removal fee because we unknowingly signed a 5 yrs agreement. I am a small business. I have two years left on my lease and need security services. Just because I wrote a bad Yelp review the owner of the business came to my office to threaten me with a lawsuit and he said he was going to forcefully take my equipment away and charge me for it.
Do we live in America? So now I’m dealing with a legal issue and I’m standing up for the good of human kind against other businesses who take pleasure bullying and being hurtful to other businesses. He said “you are nothing to me, I am a nationally running business and do not need you.”
Well, at this point I’d rather pay all the fines and an attorney and keep my bad review on Yelp because it is 100% truth.Show lessseewee2
Doesn’t sync real time and disarm/arm delays
We have been using this app for home security now for almost a year. It in a short term rental (vacation home)We have various guest going in and out a week. We often have to hit disarm or arm multiple times in order to shut the alarm off for people coming into the house. This can be very frustrating with someone standing at the door, and we can’t let them in because it takes 10 minutes to disarm the system. The lock also does not sync. It took us a few times of running back to the house to figure this out, while the app says the house is unlocked it was actually locked. We would turn all the way back around to go home to lock the door because the app wasn’t working all to find out that the door was locked all along.Show lessTcheetz
Exceptional Installation
I just want to commend Clint on his flawless customer service. During his initial visit, he informed me that my internet speed was not fast enough, contrary to what I was told by the sales rep. He assisted me with the phone call to Spectrum, to request their wi-fi. Clint was very personable, friendly and knowledgeable. He kept me informed of any issues and/or updates as he worked to install my surveillance cameras. After installation, he helped me with installing the TC 2.0 app on my phone. I absolutely loved his final question, “can you see what you need to see?” I replied, “YESSSS!” So far, everything is working perfectly. Even with a few spiders crawling around the cameras. Thanks again Clint and Guardian Alarm!Show lessDecember 1960
Hire New Developers
Every new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!Show lessmjmacinhack
Developer Response
Thanks for sharing these details of your experience with our latest TC 2.0 app version on your iPhone and iPad. We appreciate your thoughts on our new design and we'll look at improving the sensor experience on iPad in a future release. If you have any questions,please leave us a message at https://www.security.honeywell.com/ss/total-connect-questions/ and include your registered email. We're here to help!Need SME features added and some removed
In the app, we need the ability to trigger a panic alarm as if we were at a physical keypad. Fire, police, aux/medical all need to be available in the app. Why? What if someone broke in, my system is disarmed, I lock myself in my room and closet with no keypad. Yeah, we need the ability to trigger panics via the app. TO REMOVE: If a silent alarm is triggered, the app should NOT sound or alert on the phone. That defeats the purpose of it being a SILENT alarm. I accidentally triggered my Silent Holdup Alarm, keypads did nothing, but my phone went off with what the alarm and everything. Defeats the purpose of it being a silent alarm. These are things that should be rectified as soon as possible. There have been many time where I, or someone in my household, have needed to trigger a panic alarm (medical emergency) from our phone and we can’t. It needs fixed.Show lessBass1702
