Leave a Review Total Connect 2.0
OnPoint Security
We have had our security system about a year and a half and love it. It is so easy to use.
Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away!
Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!Show lessBench Creek
Awesome
I had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected.Show lessMr Fire Man
Very pretty but not user friendly
We have two accounts and they cannot be separated through total connect. If I want notifications for my business, I should be able to turn off notifications for my house. I have had other alarm interfaces that were much more user friendly for setting up reminders and allowing text notifications. The total connect system will only allow text notifications when using the settings on your phone. The web interface should allow complete control to all settings.
I am not sure if it is our system or the app, but remotely arming or disarming times out or takes a very long time. We didn’t have this issue with other alarm apps. When it doesn’t time out, it does the job.Show lessHautemess
Ok
Cameras are good quality but the software needs work. Motion sensors pick up every time a cars lights go by, cobwebs and even when the sun goes behind a cloud. I also get an alert when the camera changes from day to night mode. No need to have this alert me. I have 4 cameras and with it alerting me when it turns to day mode and then night mode every day that equals 8 notifications I don’t need. Also need the ability to set some of the motion sensors to only work late at night when no one should be around. I live in a small cul-de-sac. I want to get notified when someone turns around in front of my house between 11pm and 5am but no during the day. Overall good cameras but software needs to do a better job.Show lessJDB1876
App used to work flawlessly
Before most recent update app work excellent, after update cannot use quick arm keys and always shows unarmed on main app screen have to go into keypad to arm or disarm alarm. Very inconvenient considering it takes a while to get the keypad open. Contacted customer support by email as soon as I noticed this and was told it is a cell signal issue. Funny now that I look more people are having the same issue and yet my signal seems to be fine. Think it is time to fix the errors with this update and put out a new update for the app so everything will work again.
Everything is definitely set up properly have had the security system for many years. Just recently this started happening. I had a technician come and check the system and all is fine.Show lessjkirkwood00
Frustrating!!
Hello! I’m a homeowner with your Honeywell system, who is very frustrated. Well, I guess I should be thankful that the basic system seems to be stable, and operates normally, but when I try to use the remote features, like the TC2.0 app, it’s got a lot of issues.
EVERY time I leave my designated geofence area, it will notify me that I have left my house unarmed, when in fact, I haven’t.
Of course, I always have to go into the app and verify, and when I open the app, the first page is ALWAYS green, saying “disarmed”. I must go further, to the keyboard feature, where it always confirms that I have in fact armed the system. Can’t anything I spend tons of money on, just work likening ya supposed to? ( p.s. my security cameras are inaccessible while away from my personal high speed internet at home. They need a tremendous amount of bandwidth, and hardly any place else on earth, other than my home, has what it takes to see my cameras. I should have gotten Simply Safe!!)Show lesstonster01
Usable, not fully user-friendly or accessible.
TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful.Show lessRonM7
Developer Response
Thank you for rating of our Honeywell app. We appreciate the time you took to share your feedback and to give us the opportunity to make improvement for future products. We’ve shared your comments with our Engineering and Marketing teams. Thank you for helping us make the Honeywell better.Camera clips
Clips are poor as the clips are miminual, for example, when a car stops at the house, the clip shows the person at the step, instead of getting out of the car, moving towards the house, nor does the clip show the person walking off the steps, getting into the car and driving off. We had Comcast before and regret leaving Comcast. A company that does not specialize in security is higher ranking than Ackerman, (at the least Comcast clips detailed the events)a quote unquote security company!!! Shame, shame, shame!!! Your rating no stars.
In addition, we were charged for camera service for one month and we did not have the camera. And, we did not receive the credit the sale associate stated we would receive ( you know who you are)!!!
Ackerman gets a No star rating!!!Show less56 Norm
Terrible
This is an App that controls the security of my home. Pretty important. Twice now an update to the app. has caused me to not receive notifications via text message. Why should I have to call Guardian alarm and have a technician walk me through how to get the same features I had BEFORE the update. My house fire alarm was going off and because I updated the app. the night before I did not receive a text notification. I just tried to figure out how to set (again) the notifications on TC myself and not sure if the blue bar means on or the grey bar means on or I need to check the box. Maybe a simple ON or OFF would work. So now I wait for Guardian to call me back and walk me through again how to turn the simplest features back on. Complete inconvenience. I love Guardian Alarms customer service but the TC app needs some work.Show lessmacmommysem
Constant camera problems
The alarm system is ok except it takes forever to connect with the panel. My problem is the cameras. When first installed I kept getting knocked off wifi. The techs said there was no correlation but when I unplugged the cameras the WiFi was fine. I increased the modem speed which solved that problem. I still don’t get events half the time even though my dog is home and I know there should be events. 10 second views are too short. Night vision doesn’t show and I know my dog is peeing in the den. The techs with the security company can’t contact tech support because of hold time. Very disappointing to say the least.
UPDATE Still having the same issues. Customer support wanted me to email them giving details, which I did, but no response to my email. It appears Customer support is no better than their app. Looks like I need a new service!Show lessRoseok
