Leave a Review Total Connect 2.0
Not amazing.
It nice to lock a door or arm/disarm from the phone but the app doesn’t always work. The doorbell camera is the WORST doorbell cam on the market and costs more than the far superior Eufy or ring. That makes no sense coming from a powerhouse like Honeywell but it’s time to get out of the 2000s and into the 20’s Honeywell. A control 4 system from 2006 would work better than this. Don’t waste your money on cameras, I learned the hard way and ended up removing and trying to sell to recoup the cost which was not even worth the time. The cameras are glorified baby cameras… Dont waste your money on those.. The biggest annoyance of this app is in the name. TC 2.0. Ever since I’ve downloaded it EVERY single time I type 20, auto correct changes it to 2.0. The only solution and I’ve done it and it works is to delete the app. Yes, this is an apple problem too but why have the version in the app name. Just call it Total Connect and roll out new versions as they are released.Show lessS2budd
Help! Trying to customize my Automatic Scenes
I am trying to customize our smart scenes so that we can control our garage security now that we have kittens who need to go in and out of our garage at any time on a daily basis. The garage door should automatically close at 90% at a designated time. It is difficult to figure out how to set up the Auto Scenes. This App is somewhat helpful but really is NOT intuitive to use. The professional company that set up our system did not clearly ID our entry points and devices, so I am struggling to figure out how to customize the settings to automatically secure our entire home. This is frustrating. Furthermore, I am not certain the house is adequately secured at each entry point. The App gives conflicting info, it seems. I will be further testing and seeking help. The App is interesting and can be useful. However, it is not optimally designed to be user-friendly. And we home owners who use these systems are basically “on our own” when using this App. I do hope it is updated to be more functional. As a user, I need to be able to self-customize my settings and sync with our home security devices.Show lessMonnie1967
Unimpressed
The system is impressive and it’s fairly user-friendly, but the “ring” style door bell does not notify you if someone is at your door or ringing the door bell. The house doesn’t even ring when the doorbell is pushed. The doorbell is basically just a live feed of the front door. Nowhere in the settings does it specific where you can enable notifications for the doorbell. Although there is a setting to enable push notification (which I have enabled), it still does not notify me when the bell is pushed. Had a lot of trouble with the lock-unlock switch on the app. That has since been resolved and is working fairly well. The lights, which can be switched on and off from the app, take some time to actually communicate with the light sensors, and sometimes the light will show in the “on” stitch’s (ie 15%) but the light not actually be on. There is obviously some thing that need to be resolved with this app, but as of right now, does not really seem worth it to have. Unimpressed with it overall.Show lessWWFchampion.!.
Problems with TC 2.0
On June 23 (using the June 11 updated version) both my wife and I began experiencing problems using TC 2.0 on both our iPhones and our iPads. We can disable and enable the alarm system using the app but we can no longer bypass or clear stations of our alarm system unless we use the master keypad. This is a major problem for us and our alarm company has not been able to solve it so they have told us it is a problem with the app. My alarm company has verified with Residio that this is a known iOS problem for iPads and iPhones. The only solution is to utilize Safari or Chrome and laboriously log in where full functionality still exists - in other words not to use the app! This is unacceptable so I hope they offer a bug fix soon or I will have to evaluate another alarm provider.Show lesslcac012653
Doesn’t update I. Real-time, has minutes-long lag
It’s especially bad with Lyric thermostats that have been added as additional devices in the app. If I change the temperature anywhere else, whether on the thermostat itself or on Honeywell Home app or HomeKit app, this app will not update the temperature for minutes after. Even if the change is on this app itself, it still lags. I opened this app and canceled a temperature hold, and it said that it was resuming the schedule but it wouldn’t update the temperature to reflect the temperature in the schedule, despite that it did update in Honeywell Home and HomeKit.
At least with the security panel you have the option to force sync it, because it lags with the security panel it was primarily designed for also. But it’s supposed to be compatible with Lyric thermostats since they’re part of the same product line but it’s barely compatible and clunky. Crappy app.Show lessAsst Village Idiot
Not happy with this app
I’ve had this app for about 3 years as part of an upgrade to a wireless alarm system. I was told the app would allow me to arm and disarm my alarm in my driveway so I could open and enter the garage door without setting off the alarm. It worked okay off and on, but I haven’t been able to get it to connect to the alarm for several days. The alarm company verified that my system is working fine and they offered to send a technician over to “instruct me on how to use the app” and charge me for doing it. I know how the app should work. I have deleted the app then reinstalled it. Still can’t connect. I rebooted my router and my iPhone. I loaded the app on my iPad. Nothing has helped it connect to my alarm. I just get a message that says “connection timed out” and suggests I check my wifi. My wifi works fine with everything else and I have strong signal everywhere near my house of 15 to 20 Mbps. In the past, the technician blamed Verizon for the problems now they are blaming me. I think its time to find another alarm company that doesn’t use this app.Show lessMollys Mom 2000
Priority One the One you need!
Recently our alarm system stopped working properly, we called central office for help and from the first hello (Leslie), to the service agent on site (Derek), we were blessed. Leslie was kind, patient, relational, and knew her stuff. They were both 100% in their concern to make things right and care for our situation and didn’t quit until full service was back to normal. Actually it was better than before since Derek (also kind, respectful, patient, and relational) assisted us in knowing our unit better and giving us informational aiding materials to use in the future.
I highly recommend Priority One!Show lessRuzzlefan
Ready to arm
Hello , I’m a user and installer and curious if it’s on the horizon to have on the main security screen GUI have the ability to show and say “ READY TO ARM” when nothing faulted. And with out having to goto the keypad.
Also some thing when a zone is faulted.
Would be nice if it says “NOT READY”
This would make things faster for users to determine if it’s ready to arm from the main GUI , with out going to keypad.
I’m aware you can see if a zone is faulted by looking at the sensor icon but clients always miss that. And constantly are having to wait to see what’s open by the automation sending them to sensors.
It’s just a thought and curious and there maybe a reason why this hasn’t been implemented.
Any way you guys have worked hard and the results are fantastic.
Keep up the great work and lol forward to hearing back.
Also recently I have an issues were troubles don’t clear in the app. When it’s cleared in the panel. Thanks again.Show lessCK Input
Buggy, hard to sort out issues, Intermittent
I have it connected to our Tuxedo home system and this programs has good intentions but just doesn’t live up to its goals. Quirky, inconsistent, hard to understand and figure out when it doesn’t work, won’t Sync, Syncs Automation but then not the Security Zones, won’t connect to the Panel. Reboot everything and still get the same issues. The hardest things to work with are things that work intermittently and this program does that. Very frustrating. I wish they would get it figured out as it could be a very good program. Perhaps it is trying to do too much and integrate too many disparate applications and it’s not possible.Show lessWill KC
Not compatible
The reason I’m giving the system a two stars is because when I purchase it it was for the ability to view my camera system through my keypad. Now since I have upgraded the camera system it is not compatible to my keypad. Why would Honeywell make a product that’s does not compatible to upgrades based off of the users demand. I am presently waiting on a technician to reply in reference to Ackerman having a unit where I can view my cameras from my office or I might have to weigh my options and go with another security company ATT or somebody that can meet my requirements.
I will wait for the feedback from the technician or representative from Ackerman security company and then I will move forward from there!Show lessPeanut+2
