Leave a Review Total Connect 2.0
Bad user interface and worse functionality
From 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product!
From 2018:
I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1.Show lessKensingtonuser
Way too finicky!
The thermostats and the VAM (vista automation module) lose their connection
Frequently. Trying to set up the VAM is extremely difficult. You need Multiple attempts to find the internet connection and get it to connect. 3 hours the first time! There is no customer service from Honeywell because the alarm system controls the thermostats so I have to have an alarm tech come out for any issues. The website that I can go to to check the connection is so old and the security certificate expired. Not sure why Honeywell can not come up with a better site. The features of the thermostat are limited once it becomes part of the alarm network. Permanent hold is not even an option! They updated the total connect website but they discontinued setting the schedule for the thermostats. Now it has to be done by creating scenes... good luck trying to figure that out! Lucky the app still allows me to program the thermostats following a normal time sequence.
Two years of experience with these units and I should have bought another brand of thermostats.Show less77tiger
Customer support unresponsive; new app doesn’t allow control of sensors
I upgraded to the new version of the TC 2.0 software. After upgrading, I can obtain a list of all the sensors, but I am unable to activate/bypass any of the sensors, if necessary. I contacted customer support through the app and received a Robo message referring me to the FAQ page. Obviously, if the FAQ page and answered my question, I would not have needed to actually contact “customer support“ to try and obtain a resolution. The only option that you have on the app is the FAQ page, or you can send a text through their app. Despite requesting a phone call to resolve it, I have not received one. I did receive, as part of my Robo response, a suggestion to contact my dealer. I made a point of explaining that I would not incur a site visit fee for a problem that obviously emanates from the app, only to be told by the service personnel that it is an app issue that they do not control. Very disappointing. I would note, that the website still works fine, but what is the point in having an app for convenience if you cannot perform the functions that you want/need to perform?Show lessH8DUKE
Frequent -unable to communicate to panel
I like the idea of entering a password to arm and disarming the system. This app is easy to use and I like the visual displays. The only drawback that I experienced is with the app communication with the panel. At lest once a day I am unable to use the app to arm and disarm the system. This has been happening consistently for the last 6 weeks. I have the technician come to my house 6 times and he was unable to completely resolve the issue. He changed the panel, ensure I have optimal wireless connection, ensure the system have ample power, worked with Honeywell technical support, etc.. the conclusion- the company doesn’t know if it’s the equipment/wiring of the panelor the app that is causing issue. My problem is still present.Show lessyep.. thats me
Extremely not happy customer
I have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect.Show lessDunket123
Decent functionality, but it needs work
I had my system upgraded a few years back and have been using the TC app for a while now. I use it on my alarm system only. It has two partition which the app now recognizes, which it good, but adding new users does not seem to work anymore. When I add a new user, it says I need to “manually sync users”. I read all of the help, and it says I should have a “sync panel” button, and a “Sync Users” button. I only ever get the “Sync Panel” button. I sync the panel, and the user screen says still says “not sync’ed” and no user gets added. I might have to pull out the instruction book and add new users manually and if you thought the interface on the app was bad, wait until you try the interface on the alarm panel!Show lessBookem4096
Terrible App
We’ve had this app for at least 3 years to run all of our home automation. Over the last few months since it’s changed to Resideo it has been absolutely terrible. Takes forever to load the app, can’t log you in with the same saved password we’ve had for years, constantly having to manually enter the password. Turning things on and off often prompts a “taking longer than expected” prompt to show up. Sometimes when trying to arm the alarm it takes so long that I close out of the app and when I log back in it has finally armed or unarmed. We never had any issues until it switched to this resideo.
Our internet hasn’t changed, the app is updated on my phone and it’s a daily frustration. If there was another app to run our alarm I would switch in a heartbeat.Show lessfbfnt
Dissatisfied customer
I recently got my front door replaced which involved replacing the door frame as well. The sensor is in the door frame which unfortunately does not work properly anymore. I called tech support and tried to get assistance with getting it repaired. Of course I’ve been told that it would cost me $130 for some to come out to repair the sensor or they can send me a different type of sensor that will cost me $65. If I had know that this equipment would impact me getting a new door I would have never obtained this alarm system. I wish I had know this before i renewed my contract. I don’t plan on renewing this contract once it expires.Show lessNo customer appreciation :(
false alarm and worst experience
just transferred to this alarm company about 6 months ago and this is first false alarm issue.
lady left message i had alarm go off and which zones and that they may call police.
i tried to call the 800 number back and it took me a good three to five more minutes to get thru to customer service! the robot prompts are terrible and then the guy who answered asked my phone number again which it should have picked up immediately and knew who was calling in from caller id. he asked my ph number, then name, address and finally asked my passcode. he seemed to not know why i was calling! then after asking me the passcode wanted to know my email address! the whole experience with this new alarm company was horrible! i also could not disarm my alarm from the road from my app on my phone! just a horrible experience and i have had several alarm companies over last 20 plus years and this was worst trying to get thru to live person!Show lessPauladi
Communication Error Incorrect Display
After upgrading to The latest version of IOS my home screen displays Armed when in fact the alarm is DISARMED. when choosing the panel option after it connects it reads correct status, but again the home screen does not. When attempting to change status to disarm the app times out. I have tried to reinstall the application as well as restarting my WiFi network on top of restarting and reconnecting the Honeywell hardwired physical system but nothing corrects the issue. I am going to assume it is a software problem and the developers are working on it...... if not I will delete it permanently and seek an alternative alarm system that functions properly with quicker comparability when an update is installed on our operating systems.Show lessMyPersonalMobile
