Leave a Review Total Connect 2.0
Slow
Response time for the app is a bit sluggish. The geofence option for alarm reminder is nice but I frequently find myself 5-7 miles (or ten minutes or so) beyond the limit before it sends a reminder. I guess if I am walking it would be a shorter distance (sarcasm).
Update: has been a while since the first review. With the new appearance, I had hoped for better improvement on the geofence. Instead, it seems even less reliable. I would guess the average response time has worsened. I found myself 20-25 minutes outside the fence several times before a response. Once I was more than 20 miles out. Once I didn't receive a response until I reentered and left again. Is this a difficult functionality?
Update 2.0. Wow. First time in weeks I suddenly start getting notifications that I left my geofence. Problem is that I left it 45 minutes before and I returned 30 minutes before the notification. So would anyone in the company like to make a comment about how this is being resolved? Because right now, it isn’t giving any advantage to have notifications.Show lesstiquinha
Developer Response
Thank you for keeping us updated on your experience. We apologize for the difficulties you've run into with your geofencing and notifications. Can you leave us a note at https://www.security.honeywell.com/ss/total-connect-questions/ with your registered email so we can look further into this? We look forward to hearing from you.Inconvenienced
As a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week.Show lessIlikenewme
Developer Response
Hi there, We are sorry to hear about the experience you had with phone support. We apologize for any troubles you have run into with your security panel. Please feel free to connect with us at https://www.security.honeywell.com/ss/total-connect-questions/ if you have any questions or run into any problems with your TC 2.0 App. We would be happy to help!D. Hammond
I am VERY unhappy with this app. It is VERY slow to respond. I have re- synced it about 20 times....I can press the arm button, nothing happens for 2 minutes, then it times out, I press it again. And it finally arms...does the same when disarming...last night I sat in the driveway and it took about 5 minutes to disarm...the little wheel kept spinning, times out, pressed again wheel spun, finally disarmed...am I expecting too much ? If I try the keypad on the ap, I get the message that it can not communicate with the panel now...try later...is this the best I can expect...very disappointing..the only reason I upgraded my security system was so I could use my phone to arm/ disarm....I tried to us3 it while out to dinner one evening..I gave up...can anyone out there help? Very disappointed....Show lessDjonh8
Great app, but Apple Watch crashes make it 2 stars
I use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware.
I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time.
I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me.Show lessRoss Holcombe
Developer Response
Hi Ross, thank you for taking the time to share your feedback with us. We apologize for the inconvenience and we would be happy to get this sorted out for you. At your convenience please send us a note at https://www.security.honeywell.com/ss/total-connect-questions/ with your registered email. We will also pass along your suggestion in regards to our marketing communications, we understand how this can be frustrating. Thank you!Marshall Miller, Canton, Ga
This app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update.Show lessGM1
Developer Response
Hi there, Thank you for sharing your experience. We are glad to hear it has been working better! If you need any further assistance, please leave us a note at, https://www.security.honeywell.com/ss/total-connect-questions/.Trouble with skybell and window sensor
My skybell has had to be serviced and replaced all within a year and a half. It keeps losing its WiFi connection. The service team at Northstar read the notes on my account and end up hanging up on me and I have to call back and wait a long time to try again to get help. I don’t like that they want to charge me for a technician to come out to fix their malfunctioning equipment which means that I’m paying for service that I’m not receiving. Now my skybell has lost the WiFi connection again which means I must spend my day trying to get back online again. The alarm on my window sensor just went off for no reason so they disconnected something and now that doesn’t work and I’m paying for it. If you go to complain they hang up on you.Show lessBabsy314
The app is okay, the system is terrible
The app works, and it’s finally showing some ease of use improvements (allowing you to add users here, change camera settings), but it stinks when it comes other uses (an example: sensor alarms—why is it going off when nothing has touched it, is the battery low)
When it comes to the system, I will never again put this one in a house. We have more false alarms (always in the middle of the night) than we have ever had with ADT or Xfinity at our previous dwellings. The camera is grainy and can only record in 10 second increments (by time someone walks close enough to the door to possibly identify them, the camera has cut off). The window shatter alarm had to be permanently bypassed because the sensor was installed near the kitchen and shutting a cabinet made the alarm go off. Their motion sensors cannot bypass pets, but this was true of all systems we have tried. The Honeywell keypad looks sleek and nice, but that’s about the extent of our enjoyment of the system.Show lessNotforme300
A Good App But I Have a Suggestion
We have had very good experiences with this app and our Honeywell system in general. I like the feature that reminds you to arm the system as you travel away from home-but those alerts can come too frequently and can be a pain to listen to at times. One suggestion: it would be nice if the app were able to automatically arm and disarm the house at the same times each night. There are times we can't arm the system as there will be a pet-sitter coming in each day while we are on vacation. I just can't count on folks to understand how to disarm then arm the system when they come and go. If, however, I could set the system to auto-arm itself at midnight and auto-disarm at 6AM (when there is little chance of pet-sitters yet higher chance of break-ins) I would feel more at ease while traveling.Show lessokie79
