Leave a Review Resident Portal Mobile
Wow
Charging $56 a month to pay rent on an app.Arcwpg
Buggy mess, fire the software developers ASAP
Utterly horrible unusable software. Cannot request maintenance because of a bug that says “problem description required” even though I’ve clearly typed a description into the problem description text field. Using the website is even worse. It automatically, forcefully logs you out to the sign in page about 10s after logging in, no matter what you do. At this point just fire your software developers.Show lessEgoLapse
UI has frustrating design, but at least it has dark mode
Needs some simple UI updates to remove crazy frustrations. For example when filling out a form, instead of having a simple dropdown selection for some field, instead you tap the field and it sends you to a new screen with options to pick. No big deal right? But to get back to your form you have to tap the inner smaller Back button rather than the bigger bolder Back button in the familiar top left corner. Tap the wrong Back button and you’re back at the home screen and just lost everything you’ve typed into the form. Sheesh. But bonus points for dark mode.Show lessglide.slowly
An App Without Customer Service???
The app and service were working well for months until I set up autopayments. In the last month of 2024, I decided to use autopayments, but since our rent is due on the 1st of the month, I couldn't utilize this feature. Autopayments process on the 5th, which would inevitably lead to late fees due to their delayed timing.
To avoid these fees, I chose to pay with my debit card, assuming it would cancel the autopayment for that month. However, on the 5th, after I had already paid my rent on the 1st, the app attempted to charge my account for the full month's rent again. This resulted in my account being locked due to insufficient funds for this unnecessary charge.
Now, I can't pay my rent through the app and am forced to use MoneyGram. Being disabled, non-driving, and living alone, this is particularly challenging for me. Moreover, they've restricted MoneyGram payments to in-store locations only, not allowing the use of the MoneyGram app or website.
With no customer support team from the leasing office to assist in resolving my account issue, I'm in a bind, trying to figure out how to manage my rent payments until my lease expires.Show lessJavontay McElroy
Awful customer service
I got a new phone. Transferred my old iPhone to my new iPhone and resident portal stopped working, saying that my password is invalid now. So I retyped my password in and it said I have 9 more attempts left. So I went to my old phone and tried, again “wrong password”. I then went to the “forgot password” screen and put my email address in. I have done that 3 times so far today and in 6 hours have not received a single password reset email.
In all reality I should not need to reset my password to begin with because it has been the same password for 4 years. I also went into the resident portal website to try contacting support. There is no phone number, only a way to send a message, which I did and again, no response. Now I only have 3 attempts to use my right login information before it locks my account and rent is due on the 1st. ALL OF MY LOGIN INFORMATION IS CORRECT, I ONLY CHANGED PHONES AND NEITHER WILL WORK NOW. I shouldn’t need to change my password, but that doesn’t work anyways, they aren’t good at responding to their messages for customer support.Show lessSomeone is messing up
Paradise
I normally do not take the time for reviews but it came to mind after I sent in a work order for my suite at Sagestone Village.
I have been here for almost 2 years and I get service just like a 5 star Hotel. Anything I need is taken care of, by the staff or maintenence immediately. Such an easy process to request anything I need on the Resident Portal. Requests are handled with lightning speed and ease. Sagestone Village is an unstoppable team working diligently every day to make life here effortless. Highly recommend Hilltop Properties, Sagestone Village for a seamless life experience!Show lessCarla Stearns
Filing a Maintenance Request Is Easy but Could Be Simplified
One question is issue location, and the only response is “Unit Wide.” Why ask a question if there is only one response?
It also asks preferred contact method. It would be nice if you could pre-set your standard default response so that you don’t have to answer this question each time. In fact, I wish several of the questions would default to my standard (previous) responses since I always write the same thing: no, you cannot come in; yes, I have a dog; and additional comments always include that I have a yellow lab and to call ahead to schedule. It would also be nice if the additional comments section didn’t capitalize every single new word.Show lessEverydayMomma
Just doesn’t work correctly
I like being able to pay online. But havj g to download an app that A) doesn’t work correctly and B) isn’t used properly by management or ain’t functional for them either is just bad.
First, I currently have a lease offer to review and accept. It shows I don’t have one available like this in the app. But if I go to the residential portal website and log in, it’s there. I can look in both places and get two different results. And yes, the app is updated. This is a HuGE problem. Lots of red flags there. Also, if I message management via the app like they suggested I can, I don’t get a response and I’m told they didn’t get anything. So more red flags. Unfortunately you’re stuck with what the apartments use not what you would want to use so here we are.Show lessBeggarscoin
Easy to use
For now I think this application is easy to useMmaelee
Pools, laundry room
I enjoy living here I lived here for four years. The staff is excellent I think the new manager Liz is outstanding she doing a great job I have no problem with the maintenance guys. The pools are disgusting the one that attracted me to living here was one in the very back that has barbecues that is filled with algae for four years . Haven’t been able to enjoy it since I lived here.. The pool by the office is cloudy it’s never clear my suggestion to the corporate office to be higher a pool guy so they can test the water and they know what it needs because it’s not ever clearis constantly cloudy. My suggestion to corporateWould be invest in a pool man that knows about pools. There’s no reason why our pool should be so cloudy I meanShow lessjthing133
