Leave a Review Resident Portal Mobile
Park central
Nice and easyfmprince
Constant crashes
App constantly crashes when doing move in inspection. Haven’t gotten anything to work since it crashes.
All this while Not running other apps. No events or disruptions that would interfere with app.
App crashed while typing in notes field multiple times. App crashed after uploading and “saving photos.” Which were not saved in the end.
Even photos were lost after saving and moving on to another screen. Going back after going into photo upload makes the data in top level fields disappear. When app crashes after saving and going into a new section, data is lost even after “saving.”
This might seem handy to see your monthly bill, but it is not useful when nothing it is supposed to do works without constant crashes and lost data.Show lessひつじ ロリタ
Not useable since iOS 14.7 update
The app is easy to use and great for contacting my apt complex. However i just bought a new iphone the other day, instantly had an update to ios 14.7 and now when i go to open the app i get a notification that states “you cannot access this application on rooted/jailbroken device” when the phone was maybe a day old and never jailbroken, so the app is completely useless now, used the app for over 2 years now and first time ive ever seen this. Not sure if they just need to push an update or what but the app is completely bricked essentially cannot do anything because it thinks my brand new phone is jailbroken, which it is not. Pretty ridiculous.Show lessWhat do you thinkk
Terrible- crashes constantly
This app is terrible. It’s constantly crashing- it’s next to impossible to upload documents/photos for documentation without it crashing. I have been trying to fill out my apartment inspection checklist on and off for two days, it has crashed over 15 times. In messaging, there is no way to delete multiple messages at once, so you have to delete them one by one- which becomes a problem when you are already receiving the message to your personal email and in the app. I don’t need two copies of every email. There is also no spell check function within its messaging system, which is just weird in this day and age.Show lessmlelask
Two things
First, with the latest update I’m no longer able to submit maintenance tickets. I can compose them, just can’t send them. When I tried submitting , it just says “fetching content” for a brief moment before going all white. Within the app, I submitted feedback to the developer(s).
Secondly, when composing either a maintenance ticket or a message to the property, I notice that the keyboard/editing features seem to have been stripped. In other words, you don’t get autocorrect. Autocorrect seems to work fine everywhere else just not in that app, when composing…when you need it.Show lesshoorayberet00
Login Issues
I’ve been using this app/portal for two years now and I didn’t have a problem with it until about 6 months ago. I can login fine through my laptop but when I open this app it says “incorrect password” even though the password is the EXACT same because it’s the SAME account. I try to reset password through the app and it can’t even find my email. What’s the issue here?? Why can’t we just have a smooth process for paying our rent. I am so upset and beyond disappointed with this app. It’s so inconvenient. I can’t pay my rent on the go I always need to get my laptop. Please fix this.Show lesssuzysnoopy
Good Customer Service
Happy 2021!!! Jacqui is always great in rendering an impeccable service. Well deserved promotion! I want to give a shout out to Jordan as well!!! He is always very cordial and well informative assisting me with my issue and inquiries. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. He would easily pass the 24 Hr window in addressing issues given on your portal... even respond within less 30 mins. I havent finished writing this review ... he called and followed up in a heartbeat! Excellent customer service is not even just a skill, it is a gift. Either you have it or you dont.Show lessEstela R104
Impressive User Experience
I’m really impressed by how easy and beautiful this app is to navigate. It is really nice to see the itemized break down of your monthly payments — it is infinitely better than trying to figure it out on the desktop payment portal.
I also really love how you can have multiple residences on the app — I’m a student and signed a lease for a different apartment at the end of the summer, and I am able to easily toggle between my current residence and with my upcoming residence. It makes it so much easier to pay deposits and fees without having to do it in more than one place.Show lessjnthn123
Maintenance and overall Property
We recently moved into this property and so far we are very pleased beside a few issues with a upstairs neighbor. I think some people just don’t think of others but besides that this place is awesome! The office staff appears to be on top of things, Nat is wonderful. The maintenance staff appears to be great as well. I love how they keep the grounds so clean that makes a big difference! It’s a beautiful place to reside. I would highly recommend this property!Show lesstallblonde1
Great app, only one issue
I love most of the features of this app, and it makes paying rent a breeze!! My only issue is with the messages feature. The messages to very difficult to read on mobile devices because they are zoomed extremely in. I would love to see this fixed on mobile devices soon.vjoyce03
