Leave a Review Resident Portal Mobile
Very easy to use
This app makes paying rent very easy!
The only thing that is a little frustrating is the maintenance request part. The section where you have to pick where and what the problem is instead of being able to type it yourself because sometime those options given aren’t actually the problem. For example if you pick living room and then hit what’s the problem your only options are air conditioning or carpet and it doesn’t let you submit the request without choosing the option.Show lessNColletti
Great app!
This app really makes paying rent and contacting the office of our apartments super easy. The maintenance section is nice as well, since they’ve got a lot of options already laid out; like where the problem is, what it is, etc..
Paying rent is as simple as hitting a button. It also sends you notifications for everything, which is perfect for someone who forgets things easily (like me).
I love the design and layout. Very smooth, and easy to navigate. Overall this is a very well-made app!Show lessKatieebug97
Nice Idea
I like the thought process involved in the resident portal. Paying rent monthly isn’t a problem with this app, like the previous post mentioned once you put your payment method in, the app does most of the rest.
A feature that my building has started doing is listing a whole bunch of messages in your inbox: so whether it’s management trying to get you to come in early or a package behind the front desk, this app lets you know.
It’s your one step shop for all things resident.Show lessStarimak
Good payment portal but clunky maintenance app
Honestly, it’s super easy to use for making payments on my rent. It saves multiple forms of payment and is free if you are using electronic checks by giving them a checking account to draft from each month. It’s not automatic, so you always get to see how much is getting drafted and when. I appreciate that because sometimes my paychecks don’t always land on the first.
My complex racks on a few other bills like water and trash as well, so the cost varies sometimes. I receive a written letter of how much those extra fees are per month, but I can’t see total amount due until the amount is actually due. Since they send me out the letter a week in advance, I wish there was a way to see that in the app as well. I just hate checking my mail or wasting paper when an electronic notification within the app seems like it would be easy.
The maintenance side of the app still feels clunky to me, so it’s a feature I don’t use much. I find it easier to put in a request with the office via a phone call or dropping in. But that’s because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication.
Overall still feels pretty solid though. I’m glad my complex utilizes this app.Show lessNoPantsParty
Payments are frustrating
The app is well designed and generally good, but making payments is frustrating. Every month I get a notification from both my apartment management, and from the Resident Portal app saying that my rent is due. When I open up the app, it shows a zero balance and “no payments due”, every single time. The balance only appears a full day after my rent is due. This means that every time I pay rent, I have to go through like 10 extra manual steps of initiating a new payment and entering a custom dollar amount. The one time I decided to wait until the app actually reflected a balance in my account, I was charged a late fee.Show lesscerhodes
Works well, but not outstanding
This app is surprisingly simple, and takes off the stress of remembering when to pay my rent/utilities, or having to enter payment info every time.
However, it’s still surprisingly simple. There’s nothing particularly enjoyable about using it, it’s just designed to be the quickest way to send the rent payment. Maybe something could be added to make it more engaging, like a chance to win a free month of rent for doing *something*.
Either way, definitely use this app if it works where you live.Show lessZombies rock like hamsters
Easy and convenient but could be better
The only reason I don't give this app all stars is because the convenience fee use anything other than a Money Gram is 25 dollars which I'm sure has something to do with the bank you use and not the app but it's still really annoying. I don't want to have to pay an extra 25 for things I need to pay for or have to go through the long process of getting a Money Gram account which includes calling the company to talk to rude people just to save 22 dollars on something that shouldn't cost extra.Show lessCass1284959387!:&&:'s
Good, but Maintenance Section Needs Improvement
This is a very good and easy to use app for rent payments and maintenance requests. HOWEVER, the maintenance request section needs improvement. When you select the area in your residence that needs work, the next field that shows the type of work needed should have some kind of filter applied based on the area you just selected. To elucidate, if I select “Kitchen“ so that I can have my garbage disposal fixed, I should not have to sift through options like “car wash“, “front door“, swimming pool“, and so on in the next field. Is there a swimming pool in my kitchen?! Is there a car wash in my kitchen?! I think not. These options should be filtered out so that I can go straight to the ones that are relevant to my kitchen. This seems like a very easy thing for the developers to do, but it has been this way for years.
Other than that, a good app.Show lessIanMusicManMusic
Developer Response
Ian, thank you for the suggestion. We will pass this along to the development team for consideration in a future release. If you have additional questions or comments, please don't hesitate to email us at rpapp@entrata.com. Thank you for using Resident Portal! -Entrata SupportAwesome!!!!
Live the functionality of the app. It's clean and organized. Love that you could add vehicles, emergency contacts, do maintenance requests, etc. There should be a way to also do guest request such as if family is coming to visit and stay for a few days, their vehicles, amount if people, etc. I think that would be a cool feature. Also file complaint section. Possibly add links to other amenities/perks the building/complex/management might have such as gym, resident calendar, newsletter, etc.Show lessManati354
Only works to pay and do maintenance requests
You can't see your maintenance request history. The charges aren't itemized in the app, so you don't know what exactly you are being charged for. They ask you to review the app if you click that you like it on a pop-up, so that is why there are so many stars. I like being able to pay my rent by clicking a button, but only having a five day window to pay your rent is also annoying for anyone who travels. There is also no auto pay function. My maintenance request is closed, but not fulfilled. There is no history to view in the app, so that I can let the complex know when it was opened. It's quite frustrating.Show lessAJM2011AJM
