Leave a Review Star Alliance
Star Alliance Gold status
I can’t find anywhere on the app that verifies my Stirland Gold status. They no longer give you a plastic card to prove that you’re a member, and I was stuck in some Asian airport, Hong Kong or wherever and they would not let me enter the lounge because I had no proof!!CynthiaBTSA
Unable to scan passport
Phot is taken, scan is “ready” but nothing happens.Georges 234
Refuses to scan a new USA passport
But it just scanned my wife’s German passport.vonlost1
Terrible
Does not scan the passport no matter what the position the passport or the phone. Gave up after many, many, many attempts.Retroranch
Doesn’t read passport
I feel like there was a early version of this app that worked well. After changing to a brand-new iPhone 15, it is asking to rescan and create the biometric profile. After numerous attempts on multiple days, it still cannot read a standard brand-new US passport. Absolutely ridiculous.Canids minor
Does not work
Does not work, cannot create biometrics
won’t scan pass, just like a stupid selfie appPG0617
Doesn’t Work
Lounge search function not workingheirifkcieiebsjdjxifodkdjx
Don’t waste the phone space
The biometric passport scan must be a cruel joke the developers came up with. You scan, it fails. You try again, it fails. You try to eliminate glare, it still fails.
I wandered all over my house trying to make sure a glossy page has no glare. After 10 or 15 tries, I decided I was on a fool’s errand.Show lessHarpman65
RFID NFC scan instructions unclear
taking user’s photo to enable login as well as taking photo of passport were straightforward. Locating and reading RFID chip proved more difficult. READY TO SCAN screen without message PLEASE WAIT is confusing.
Worked after few attempts.tws4ghz
Stop do not Waste your time
Deleted…was junk.Best2Best2Best
