Leave a Review Star Alliance
It won’t let me connect my account
It won’t let me connect my connected miles account to star alliance so I could have a account it is bad app and needs a updateteddy amos
Don’t bother — Can’t Read Passports
This app says it can register you for biometric airport control, but when you try to add your passport it will bounce back and forth between “hold the document steady” (even if you’re holding it perfectly still) and “avoid glare on the document” (no matter how much light is or isn’t on the passport). Tried for 20 minutes to upload my passport photo and just kept getting error messages. Just let people manually upload a photo of their passport! Stupid waste of time! Skip this app.Show lessthenewcolossus
Good but could be better
It’s a good app but I feel like if United airlines (one of your members) re-did it, it could be so much better. United has such an amazing app and convincing them to do it wouldn’t be that challenging. It also is a bit behind competition such as oneworld and skyteam.
And it could use features like telling you what you need for lounge access and maybe like a personal IFE that has all the movies from your members?Show lessikediamond
Useless
This app does not take input very well. None of the scan features actually work and everything has to be done manually. Maybe an update in the future may solve it but as of right now the app is uselesstommack
Tables are missing. Test your app
Once again your times tables are not in your system. This is why I deleted the app last time. You do to have flights from RSW to SIN on United and SingaporeAir.
Fix your appBoompaBS
Extremely poor
The app can’t pull reservations, or Frequent flyer data but requires MANUAL input! Reservations are via Skyscanner, NOT the member airlines! The app is useless! If Star Alliance is a network the it should be able to do EVERYTHING the individual airlines can AND more. Otherwise there’s no benefit.napb1
Needs work
The biometrics are not able to scan US passport due to glare even when there is no direct lighting. App does not seem to link well to the airline or miles and more app. Flights appear to need manual input.Noladelhipraha
Still a few bugs in the system
Try as I might, my selfie and my passport photo do not seem to resemble one another for the purposes of this app. Was it something I said?Tyrone S.
WHAT’S THE POINT?
Biometric input is great…but only two of the 26 partner airlines are available. You can’t register with the site for ff members to keep track of anything; you can’t book flights; where lounges are??? You might as well locate bathrooms: never experienced a problem locating a lounge or a bathroom at any airport in the world.
So what’s the point of this app?Show lessBestMe1
Worthless app. Unable to register
The registration process freezes when you are asked to scan your passport. The scan brings up the details of your passport and asks for verification, then freezes. Rescanning does not provide different results. The app is essentially worthless.OperaSwain
