Leave a Review Star Alliance
Biometric Profile is a joke
Multiple attempts to upload my Passport. Passport image captured, but never able to scan for the chip. Constant error and fail messages. This can’t be a real app, can it?Tired of multiple downloads
Simply doesn’t work
The biometric registration sounds promising but after 20+ failed attempts to scan my passport, I had to give up. Other reviews suggest I’m not alone in this. A major rehaul is needed before this app can even begin to function as intended.ZilbermanZilberman
Impossible to Register
Don’t waste your time. The app errors out in the registration process. Error messages provide no practical information to resolve issues.Lat467
Biometric Profile Doesn’t Work
I tried to do the biometric profile and it keeps going in circles from the Star Alliance app to the Lufthansa app and back again and does nothing else. It doesn’t work at all, piece of crap.Tls12274570
Zero functionality
The only thing that semi-works on this is the lounge look-up. Otherwise, does nothing but take up space. Extremely poor execution.profB
Claims by passport and taken photon don’t match
Won’t let me register because it says the photo I took with my phone and my passport photo don’t match… clearly poor facial recognition technology.Csol101
Wish it worked
For the Star Alliance Biometric registration everything works except the passport scan. I get either a “retake”, “invalid” or just an error when using the camera to scan my passport. It will actually successfully scan the top section above all of my personal information (then gives an error since that’s not the correct section), but then it won’t even scan the bottom with all of my personal information.
This makes the app completely unusable and unnecessary since any other information can be found in their airline partner apps.Show lessJWH CP
Unable to scan passport
The UI is poorly designed and does not give sufficient guidance, or feedback, as to why it is unable to scan a passport. There is an unhelpful icon that suggests you should move the phone around while it is “scanning”, although sometimes this is accompanied by instructions to put the phone down on the document.
The software appears to have been released without sufficient testing.Show lessaa-to-zzz
Shockingly bad
Can’t even select dates beginning next month - it’s not possible to view the calendar for June. This is the buggiest, most ridiculous app I’ve ever experienced to do something that 1 million apps have sorted out how to do: book travel.rswrdn
Buggy — Buggy — Buggy
Trying to register an account on this app is like trying to nail jelly to a wall. Nothing but one error message after another. Tech support isn’t much help — it just spits out a canned one-size-fits-all blurb that’s utterly useless. Nice idea but a total failure in execution.Bethesda12345
