Leave a Review CBT Mobile Banking
Glitches since the latest update
Ever since the last update there are words on top of words and when I scroll down to view accounts, it gets stuck and won’t scroll back up to top of page. Everything worked great before the update.Kzdaddy
My Bank
I’ve been with this bank since it took over from Sumitomo. I’m will continue to keep an account here even though I have moved away. Everyone is helpful and friendly. Thanks to all.NikTuck
Deposits
Deposits are frustrating
1. On the first of every month I have several checks to deposit. It normally takes 2-4 tries to complete each. I am using one of you provided deposit endorsement stamps.
2 the notices for whether the deposit was accepted or not look far too much alike. There are a dozen or more words and the only difference is the 2 characters “un” that are hard to see at the end of the second line
Instead the first word to be seen on the notice should be either
Successful or
Unsuccessful
on line by itself. After that, place whatever text you want.
It looks like it was designed by a computer programmer not a customer communication professionalShow lessLong time browser
Developer Response
We apologize for any inconvenience. We value your feedback and are always looking for ways to improve our customer experience. We will pass your suggestions on to our Mobile Product Manager for consideration in the future. Thank you for your review!Works great
I didn’t think to write a review until now, because the app just works. I’ve been using it for my business regularly for years and I’ve seen improvements in the mobile check deposit reliability.NkGuit
Developer Response
Thank you for your feedback. We appreciate your business! We continue to look for ways we can improve our mobile banking offering.Easy and simple to use
And now I found out they have a mobile check deposit. Awesome! Thank you for letting me know!!jshadle
The worst banking app I’ve ever used
If you spent more than $100 building this app you spent 100 times too much.
To have one app for business and personal and have to switch from one to the other by entering all new info is idiotic. Couldn’t be a worse banking app.
The worst banks on the planet like B of A and Well Fargo have operational east to use apps. One of the best customer service banks I’ve ever found degrades itself with an app like this. Ridiculous!Show lesskuma 47
I love my bank!
California Bank and Trust customer service is always superb no matter what location I go to. I feel like my money is very safe there and their online banking via the app or computer is very safe and easy to navigate. I love my bank!!Molly$$$
Developer Response
Thank you for your feedback!California Bank and Trust is No. 1!
I have banked with many banks over the last 50 years.
I have been heartily disappointed in all UNTIL I was referred to California Bank and Trust!
The hard working, committed and knowledgeable employees of this bank coupled with the bank’s policies and procedures are above and beyond providing the best customer experience in banking!
I urge everyone to go to California Bank and Trust and just talk to them. Best decision I have ever made for my banking needs!Show lessCB&T Appreciation!
Login issue
I have personal and business accounts. Now that we only have the one app for both, it’s a problem. Face ID only logs me into my personal account, even when I’ve selected business. Company ID and user name don’t save so I have to type them in every time. Yes, I’ve checked the box to ‘remember’ many, many times. Very inconvenient.Show lessScott T-Man
Terrible Bank
The bank made an address change to its local branch and cancelled auto-payments I had scheduled. (They can’t tell what is their own branch? Or notify me before cancelling a scheduled payment?) The delay in payment cost me interest. I asked that the few days of interest the delay caused be reimbursed. Spent hours on the phone with their call center. They said they would reimburse me, but it has been two months and it hasn’t hit my account.Show lessYet Another Not a Fan
