Leave a Review United Airlines
Cancelations without notice
Between yesterday and today there have been two canceled flights neither of which were we provided notification even after installing your app. This forced us to stay at a hotel due to cancellations which costed us an additional $500 with no offer any vouchers or assistance to accommodate this inconvenience. Also the hotel we were forced to stay in was not near the caliber hotel we had booked in Michigan. My husband has a bad back and we had a jacuzzi and breakfast at our previously booked hotel. The hotel we had to stay in didn’t offer half the amenities that we had already paid for.
Additionally the hotel that we had previously purchased a two day stay at we were unable to attend due to the cancellation.
It is my hope that you would accommodate our hotel stay here and in Michigan for last night at least for this inconvenience and expense due to the fact that there was zero notification. Additionally we have made two separate trips to the airport to only find out that our flight was canceled once again with zero notice. Please call me asap to discuss how we can remedy this awful situation.
Sincerely,
Jennifer JohnstonShow lessJJJUNEBUG
AMAZING Customer Service - George Guerrero
I was notified on August 7, 2022 that my Tampa flight to Newark, NJ was canceled due to severe weather and thunderstorms. The email was received only a few hours before the flight so I quickly searched for another option and chose an earlier flight for that day at 2:55pm. I get to the gate and was on standby along with 25 other frustrated travelers, especially when we couldn’t get on that flight either since this plane filled quickly.
George Guerrero, a United employee, assisted the crowd by answering their questions in a calm and positive manner despite different negative attitudes.
When my turn came, Mr. Guerrero, empathized that my original flight got canceled and the second one on standby did not work out. I was impressed by his professionalism, knowledge of the system in quickly providing me options and letting me know that he would monitor the next flight for a seat since it was already full. He also gave me advice for a local hotel stay, picking up my luggage and downloading the United app.
Within a couple of hours, Mr. Guerrero confirmed a seat on flight for me and I was able to track everything on the app.
Mr. Guerrero went above and beyond in deescalating other travelers. His charismatic personality is quite refreshing whereas we expect a robotic experience behind the counter. This gentleman helped me with ease, efficiency and a smile on his face. He is an asset to the company and an exemplary employee!Show lessPrincessSherry1
L Atteridge
I tried to fly American yesterday and it was a complete disaster. They had us all loaded on plane and it developed A malfunction of some kind so they unloaded the plane and let us sit in terminal for an hour or so only to tell us the flight would have to be cancelled. There was several people there including myself that had been dropped of for the flight from all over the region that had no way to even get a ride out. No other flights were offered, basically it was well your out of luck with American Airlines. They didn’t even have another plane at the airport. The plane we were on was a shabby looking plane as well, adding to my reservation about flying. Anyway I chose to fly united out of another airport having missed a very important meeting in Alabama on this day and so far the experience has been great. Hopefully I will get where I need to be tomorrow. Thanks United.Show lessNo more American Airlines
United customer service
Rick Clifton, the United Airlines gate person at gate A11 at the Seattle Washington airport, was spectacular in his service to us. Alaska Airlines had cancelled our flight and rebooked us with United Airlines on flight 529. We did not know where to go, much less how to get checked in. We were surely set up for a bad experience! But, then we met United Airlines person Rick Clifton. He not only helped us get checked in and made sure our luggage got transferred, but about two hours later Rick came and found us, as we were spending the night at the terminal loading gate A11 area and gave us our boarding passes. Rick truly went out of his way to make sure we were taken care of!! I am so thankful to him and to United Airlines!! We don’t fly very often and only flew on Alaskan Airlines due to the cruise line booked this flight and we had no choice. Trust me when I say, if I get to choose who I fly with, it will only be with United Airlines!! They truly are the friendly skies and folks like Rick Clifton go out of their way to make it so!! I can’t say enough how happy we are to have met Rick Clifton, as he turn a cancelled flight experience, which could have been a major
negative, into not only a tolerable experience, but actually a positive experience!!
If you have to fly, United Airlines is the only way to go!!Show lessztnerw
Experience
I purchase a flight in March 2022. I was suppose to leave this morning on a 9:44am flight to Santiago Dominican Republic with my family. I live in NC so there isn’t a direct flight from where I live. I had a family emergency in New Jersey which force me to call united and asked if there was anything they can do to change my layoff from Charlotte to Newark and bring me to Newark on Tuesday. I was very clear I was traveling with my family on Thursday morning and that for no reasons they should make any changes to my Newark to Santiago Dominican Republic trip. However they chose to cancel my flight for this morning and offer me 10 different other options of different flights that will cost me anything between $700 to $2500 more let’s not mention I had already pay $310 to make the changes to my Charlotte to Newark part of my trip. I spoke to 10plus different agents and management and not one of them fix there mistake. I been in customer service management for 20 plus years and have never experience such poor customer service. Little to say the first trip got cancelled 5 mins after I received it which force me to pack , get another ticket n be at airport within 4 hrs. By the way I’ll be leaving sometime tonight and getting to my six month plan family trip in the middle of the night. Thank you United.Show lesshfgfg&gsvuf
DO NOT EVER FLY UNITED
NEVER flying United EVER AGAIN!!! I spent almost 12hours today, which is time I will never get back. Almost a full 3 of those hours was sitting on a plane on the runway just waiting! This was supposed to be a mental health getaway with my sister. She arrived in Atlanta fine. I on the other hand have been left with nothing. I lost money on parking, a rental car, a return flight, a hotel room and my bag somehow never made it to the carousel. I waited on line after line to be told nothing could be done. No flights out at a reasonable time tomorrow, no bag and no restitution. I am beside myself. My poor sister is now alone on a trip that we have been planning for months upon months. As I write this it is now the 2nd hour I have been on hold on the phone! You should be ashamed of yourselves. Charging what you do for airfare, nickel and dimeing us for everything. What’s next charges for air!!! How will I be compensated! My time is valuable. I should send you an invoice for an hourly rate up-charged for the peek hours I wasted. Where is the respect for the consumer! Shame on you!!! #unitedairlines #unitedistheworst #zerocustomerserviceShow lessCDPhenom28
United doesn’t care about their customers.
I missed a connection due to a health condition, I informed Untied about thi and was told that my return flight would not be affected only to find out on the day of my return that my entered ticket was canceled. United charged me 300,00 dólar to “rebook” my flight. For 3 days prior to my flight I was receiving emails from United telling me that my flight was confirmed. When I called to add an extra bag on the day of my flight I was told that my return flights were canceled because I missed my last connection, when I was told that it wouldn’t be affected due to my health condition. One of their supervisors told me that if I didn’t pay the fee my seats would be sold for somebody else. How are they going to sell something that have already paid for to somebody else? It’s funny how they do everything to take your money but when the fault is on their end it’s ok. If I had known this was going to happen I would have boarded on the flight in the condition that I was at the moment and let them deal with it.
United is the worst airline you can ever fly with. They don’t care about their customers and everybody gives different information about the same thing and in the end the customer is the one that gets screwed. Never will never fly with untied again and if I can give you an advice don’t fly with them either.Show lessthat1987
Rain, Wind and Canceled Flights
We set out for our trip to Florida for my brother’s wedding on Thursday, April 7th, for a 3:07 flight from Newark to Ft. Myers. We boarded hours late, un-boarded, boarded again, taxied out and sat there for hours while other planes came and went. We were told by our pilot that our plane could not handle or navigate the “cross winds” that had picked up at our airport. We are not surprised. The plane was like a sardine can with wings without even a plug for your devices. $500/person to fly 2.40 hours on a plane that can’t take off in wind. We taxied back in, unboarded and were dumped back in the airport without ONE uniformed United representative at the gate. The ground crew booked it out of there, heads’ down, and we were all left to figure things out for ourselves, which did not go well for anyone. Families stranded with children falling apart after, at least for our flight, ten hours of being in that airport. It is one thing to have cancelations due to weather. It is another to be so unprepared that you leave your customers without guidance, comfort or help. It was one of the worst customer service experiences we have ever encountered in any and all the traveling we have done over the years. It shakes our faith in United and in the airline industry as a whole. Going forward, we will be much less likely to book trips that require air travel. Oh, and we missed the wedding since we are still here in NJ waiting for a flight three days later.Show lessJdunknessaweso
Incredibly frustrating experience!
Not sure why your app does not notify of changes to seats we’ve booked for months. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. This is unacceptable and too easy to remedy. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. I am reconsidering United as my preferred airline. This has been incredibly frustrating. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service.
Sincerely,
Thomas LawheadShow lessThomas Lawhead
So disappointed!!!!
I have been flying United overseas & across the U.S. for my Active Duty service and for personal, leisure travel and I have never been so disappointed with booking & travel services. Purchasing a ticket on Cheap-O-Air does not mean I am taken advantage of…
No carry-on baggage when I am flying on military orders is absolutely unacceptable. When I am told I must check my government device…absolutely a breach of trust with the airline. I have never…I mean never been so demeaned and humiliated!
I even had to try multiple times to add my Frequent Flyer number prior to the system recognizing and associating my number with this trip…do I not get credit for the travel either? Getting a supposed group-purchased ticket rate should not negate travel mile credit!!! After all the ticket was not FREE!!!! Fleecing of America…you want my business, but you don’t respect me as a customer! That is why we hesitate on being loyal to business’s…there is no appreciation & only a desire to increase the bottom line at the cost of the customer. UNACCEPTABLE!Show lessgoodeMe
