Leave a Review IBKR Mobile
Be careful in verifying prices but overall strong platform
They have an issue with their mid point. It lags other brokerages such as Charles Schwab and you typically find that you’ve executed for much less profit and loss at the mid point than expected. Take your time because it’s easy to make mistakes on IB. However, given the nature of the industry is to pay to trade, I won’t dwell. Their customer service is very decent and reports somewhat confusing but after a few practices and run through straight forward. Their functions are customizable to an extent and easy to understand unlike other customizable brokerages with sub languages and acronyms that make trading confusing and frustrating. Execution is top notch with IB but you may need to get practice. I changed my review from 1 star to 4 stars. Certainly you are never getting an uncomfortable feeling like you would on Lightspeed that you are being confused or that your trading is burdensome.Show lessmoreloveeveryday
Developer Response
We are sorry to learn that your experience was unsatisfactory. It is not compulsory to subscribe to market data at IBKR. Clients are not obligated to subscribe to market data through IBKR. If you elect not to subscribe to a paid service, delayed quotes will be provided at no cost, where available. Some exchanges allow delayed data to be displayed without any market data subscription, free of charge. Customers receive free delayed market data for contracts to which they do not currently hold market data subscriptions when made available by the exchanges. Delayed market data is on a time lag that is usually 10-20 minutes behind real-time quotes. In addition, while the lack of real-time market data will have no impact upon execution quality, IBKR strongly recommends against trading without a source of real-time quotes to avoid erroneous or unexpected trades. If you would like to subscribe, please visit this page. http://spr.ly/IBKR_MarketDatacp Some of our data fees are waived, and we are always looking to expand our offerings. Please check out this page for more information: https://www.interactivebrokers.com/en/pricing/research-news-marketdata.php We would appreciate the opportunity to turn around your experience.Can’t give a good review
I simply can’t give them a good review at all. Their pricing execution is such that they don’t list the market and bid ask prices, so the first order you see is one in which you stand to lose a significant amount of money buying into or selling out a position. Other broker platforms will take your price and then execute it at the nearest and closest best. I don’t know how IBKR is getting away with this. These people are crooks. They also allow you to fill at worse than market prices as well. In the industry that’s also never supposed to happen because the broker can send the order then fill it at market. All they care about it getting your order filled, taking commissions on two sides for ripping you off and perhaps even a part of the spread you’ll be paying, costing you in huge stolen profits and added-on losses. Try Schwab, Merrill, Lightspeed, etc., they don’t have this type of gaming like these crooks.Show lessDeveloper Response
We are sorry to learn that your experience was unsatisfactory. It is not compulsory to subscribe to market data at IBKR. Clients are not obligated to subscribe to market data through IBKR. If you elect not to subscribe to a paid service, delayed quotes will be provided at no cost, where available. Some exchanges allow delayed data to be displayed without any market data subscription, free of charge. Customers receive free delayed market data for contracts to which they do not currently hold market data subscriptions when made available by the exchanges. Delayed market data is on a time lag that is usually 10-20 minutes behind real-time quotes. In addition, while the lack of real-time market data will have no impact upon execution quality, IBKR strongly recommends against trading without a source of real-time quotes to avoid erroneous or unexpected trades. If you would like to subscribe, please visit this page. http://spr.ly/IBKR_MarketDatacp Some of our data fees are waived, and we are always looking to expand our offerings. Please check out this page for more information: https://www.interactivebrokers.com/en/pricing/research-news-marketdata.php We would appreciate the opportunity to turn around your experience.Slow Data and UX
I do love the interest on cash and rates offered for lending shares by Interactive Brokers. It’s a heavy complex interface but has access to the most markets I’ve ever seen, so it might be a function of how slow the platform is as a user. I wish it was more user friendly as a noobie, but I have been learning slowly but surely. So, it’s a barrier to entry, but it’s not insurmountable.
Often when I trade options the rate/price shown is way delayed, and I don’t love having to pay for data providers, but once I do, I truly expect accurate and snappy prices. But instead when I place an order I learn the price was way too high/low after I see the bid/ask after the trade! What good is that??
And then you just get terrible quality of service for some features depending on timing. For instance, I am trying to use the roll option feature, but it’s spinning forever and unusable for any of my positions right 20 mins ago. I tried 4 different positions and nada, so I come back 20 mins later and now it gets past the spinning and gets to the option but screen but none of the prices are painted on the screen. So, again I scratch my head and wonder why I am paying for data packages which are super complicated and never work. I am starting to regret my decision to move to IBKR, but will give it a few more months to see if it improves before switching to another broker.Show lessSephrial
Glitchy
The interactive brokers app for iPhone is glitchy.
It does not perform well over a VPN. For example, I could not verify my bank. Somehow the app couldn’t handle the handoff to the website. Server 500 error. And who doesn’t use a VPN these days?
Frequent bouncing back-and-forth between the app and the website occur, adding to the glitchiness. authentication is also dicey, and there is even a countdown timer that pops up when you try to login. Maybe this is a security thing, but it just adds to the glitch.
I originally installed this app hoping for access to a broader range of ex-US ETFs and other similar instruments, but my US citizenship seems to prevent me from seeing much that’s useful, including a number of XTrackers offerings.
Overall, given the fact that I wasn’t seeing what I wanted, anyway, and the app is glitchy, bouncing me around between the website and the native app, I really don’t see much point in using this app over, say, Fidelity’s, at least for a mundane investor without lots of money.Show lessAverageMiddleAged
Bugs
(1) Certain functions of the app (like withdrawal) open inside a browser within the app, which means that it will ask for secondary authentication using codes that you get from the app. But to get those codes, you have to close out of the withdrawal. By the design of the app, you can either get authentication codes or do a withdrawal, not both at the same time. But yet it still asks you to do both at the same time. So the app is completely useless in providing those functions because you realize you have to do them on a separate browser through the website to be able to authenticate it anyhow.
(2) It times out SO fast. If I’m in the middle of something in the app, then switch to Safari to look something up, then come back to IBKR, it will have timed out and I lose everything I was doing EVEN if I had to switch away for only 15s. Make the timeout around 5m or so. Or you can keep same timeout but just remember what I was in the middle of doing when I reconnect, at least.Show lesspatterns of firing
Need for underlying link
Hi:
One shortcoming of the app is if I have an option on a security, yeah, I might be interested in the way that option price has been trading, but I’m MUCH more interested in how the underlying is trading because that determines what the option price does.. BUT, There is no easy way to jump to the underlying from any of the option position pages. This is a real pain. There needs to be a link provided in the position dialogs for the option which allows one very easily to jump to the underlying indicators plots, and then ideally jump back to the option position dialogShow lessHUF
Enhancement
Excellent trading platform been using them for years the only thing in my opinion is in the portfolio page P&L and NAV should be calculated based on best bid unfortunately they use a weird way to calculate the P&L on each position when market closes.
Thanks for the above for equities it’s not a problem at all but the calculation for options becomes misleading because options P&L should be calculated on the closing BID Price or at least provide an option for us to use the bid price as the reference as it becomes more realistic for us with regards to the NAV.Show lessnabulsi74
Developer Response
Thank you for sharing this. New position P&L is calculated for transactions executed today using the formula: (current price - purchase price) x (number of outstanding shares purchased today). Daily P&L is calculated for all positions you currently hold using the New Position calculation (see above) and the formula: (current price - prior day's closing price) x (total number of outstanding shares). We look forward to serving you in the future.Mobile App Notifications not providing Sound
Dear IBKR APP TEAM:
Please fix issue in the IBKR mobile app to make SOUND notifications work / heard! Currently I am only receiving visual notifications when a new message becomes available but never a sound notification when a new message is available. Note that I DO have all sound notifications turned ON in iOS settings + have app notifications turned on within the IBKR app. Using latest version of iOS for iPhone. Please fix this issue since it will be extremely helpful to HEAR when a new message comes avail in addition to visually seeing it. Nice to have both notifications simultaneously. Also make it quicker to log into the app instead of having to always wait 10 seconds to countdown to reset & log into the app. Thank you!Show lessCosmogirl1
Developer Response
We value your business, and we're grateful you took the time to contact us about this. If you are still having issues, please send details to social@interactivebrokers.com so we can help. We would appreciate the opportunity to turn around your experience.Worst trading app
This app is a complete nightmare. Even after paying for real time market data, basic stats are still completely inaccurate and/or lagging behind actual market data by a few minutes. Other seemingly simple info, such as the average price paid for a position, is also inaccurate. Because the averaged price paid for a position is inaccurate, that makes the profit/loss percentage also inaccurate, which makes the whole page for your portfolio essentially useless. Further, the realized profit listed at the top of the portfolio page changes extensively, even without making any further trades for that market day. It’s disastrous to use and falls so short compared to every other trading app I’ve ever used.Show lessInternetKilledMyGreyJoy
Developer Response
We value your business, and we're grateful you took the time to contact us about this. If you are still having issues, please send details to social@interactivebrokers.com so we can help. We would appreciate the opportunity to turn around your experience.Great functionality, needs dividend reinvestment
The functionality of TWS is great. A flexible program for dividend reinvestment would make it perfect. Something similar to Scottrade's FRIP that allows dividend to be pooled then allocated to selected stocks would be nice. This kind of program if promoted, would attract many more new investors. Also showing total dividends paid for each position would help know the total return. The massive list of all dividends ever paid in the account is not helpful.Show lessIndependick
