Leave a Review IBKR Mobile
Powerful for seasoned investors
If you’re an experienced investor then IBKR is a fantastic platform. Not the easiest to get started with, as evident from some reviews, but very powerful once you become familiar. The mobile apps for iPhone and iPad reflect that as well. Eg Complex multi-legged option strategies can be executed with it. Desktop TWS has more features still of course, but this is quite impressive for a mobile app. But probably not a good fit if you just want a simple UI with limited functionality.Show lessTechexpert007
Mobile app
The app is fine, but the IB customer service can be challenging at times. I called IB about their updated app. I told them I wanted to change the tabs at the bottom of the screen. The rep had no idea how to do that. After my conversation with the rep it was nail after 8 PM Eastern time and nobody could help me. So I googled how to change the tabs at the bottom of the app and after doing a little research and reading I figured out how to do it on my own.Show lessAtlanta trader
Fees on top of fees, company oriented “ customer “ support .
Let me start with the fees for quotes , just to see your stock or etf price you have to pay 10$ plus add on fee 4.5$ a month and that’s on top of 10$ activity fee, money withdrawal fee, commissions etc. they charge you 25 $ a month just to have your account open. The customer service is rude ( disconnect you phone calls) or reject any request to help whatsoever. The platform is super confusing to use , it takes weeks to learn how to use their software which is difficult to access, customize and use. I will be closing my account and moving my assets to different more reputable and customer friendly stock broker.Show lessFiladelfia76
Some order-entry improvements please
Two improvements related to order entry for your consideration: (i) including the capability of automatically exercising a put or call option at market once the underlying shares reach a certain price; (ii) including the capability of entering a combined market order for both the option and the underlying shares such that the market order for both instruments gets executed simultaneously (so not to get whipsawed by price action of the two instruments when entering market orders for both instruments sequentially).Show lesspaulbari
Option chain loading is slow and sorting doesn’t work as expected
Every time I open the option chain for a stock, it’s slow to show the all the metrics I configured (8 columns).
The most frustrating part is the app sometimes shows a blank page or miss some columns/rows data when I switch between the option expiration dates. I have to close the option chain view and reopen it.
Another big problem for me is the sorting. It doesn’t sort all the stocks in the list. Seems like it’s only sorting the stocks which are viewable on the screen. If you have a long list and scroll down to the end, you’ll find those hidden stocks are not sorted. So I have to scroll down to the end of the list first and then click sort again in order to sort the whole list.
Please really really look into the issues above. Hope the team can fix them soon.Show lessbait20nas18
Does not play well with password managers
I really like this app as a trading platform, but it is very frustrating to login with trading permissions. Firstly, it defaults to login without trading permissions and you are prompted to enter your password for trading or account management. Then the lack of compatibility with password managers flexes it’s ugly head. I use LastPass and the problem is twofold: launching lastpass from the app prompt does not display my IB entry I have to search for it, and after selecting my IB entry I’m returned to the app without the password populated and in fact the password prompt is gone. This means I have to switch to lastpass, find IB, copy the password then go back to IB, trigger the password prompt and paste the password. Overall it’s a frustrating, broken user experience.Show lesspurecharger
Developer Response
We are sorry to learn that your experience was unsatisfactory. We could not replicate this issue. If you are still having issues, please send us an email with further details to social@interactivebrokers.com so we can assist. We would appreciate the opportunity to turn around your experience.Bad design
As a software developer, I completely understand how it got this way, but nevertheless, it doesn’t excuse it.
This application and their desktop version are the most horrible un user friendly pieces of software I have ever attempted to use. There is no consistency with context menus... attempting to find information about account balance, trade history, company information... it’s just not intuitive.
Don’t get me wrong... this application has probably every Bell and whistle that a trader could want, it just should have had a real application architect leading the effort to ensure a smooth application. As a result it’s just a conglomeration of ideas packed into an application with multiple non-intuitive ways to access.Show lessBjB1000
Great app, but there are still 2 bugs
The app is incredibly solid with responsive developers who are always improving the stability, interface, and complement of features.
HOWEVER, THERE ARE STILL TWO BUGS:
In the watchlist, if a futures contract is listed for a specific expiration, then the graph will show live orders and the days order history will display underneath the graph. However, if the futures contract is set with the “infinity” sign indicating that it will update to the next expiration date once it expires, then live orders, active orders, or past orders will NOT show on the graph or beneath it.
If I login to one of my three iPads, then my login credentials are rejected on the other iPads even if my identity is confirmed with Apple’s camera ID system. I am not permitted to login automatically even for “read only access” of watch lists. I have to retype my login credentials and use 2 factor authentication with my iPhone. This problem does not seem to occur if I login to my iPhone and then back to an iPad, however.
This is a great app that continually evolves positively.Show lessUltimaOnliner
Developer Response
Hi! Thank you for the excellent review and 5-star rating! Please note that for reporting bugs or making suggestions, you should email our developers directly at iTWS@ibkr.com to ensure they see your issues and can address them.Somewhat limited
The IB app is okay - limited, but fine for keeping on eye on things if you’re on the move, and it’s improved a lot over the years.
Some notes:
1. On my iPhone 7, the drop downs for modeling date and parameters (P&L, Greeks) for an option contract don’t work. They drop down but roll up immediately before I can select anything. Works fine on my iPad Pro.
2. Again in option contract modeling - allowing only 5%, 10% and 30% max moves is inconvenient when one is trading daily/ weekly contracts, especially close to expiration. Would like a to be able to chart at (say) 1% and 3% moves also.
3. Overall, options modeling is somewhat limited. Would like to be able to model complex positions in a less clunky way - probably not on the iPhone, but definitely on the iPad.
4. Adding a little more capability to charting (again on the iPad, rather than the iPhone) would be great... things like customizing colors/ line style for indicators, customizing background color, adding template capability (i.e. saving layouts), etc. Doesn’t need to become TradeStation - just upgrades for usability and appearance.Show lessRAE-72
Developer Response
We are sorry to learn that your experience was unsatisfactory. Since your review, we have worked to update and improve the app. We could not replicate the issue you reported about parameters and Greeks. For an option contract, the percent can be adjusted under “Max Move” on IBKR Mobile. You can change the background color used on the app by clicking “More” on the bottom right, and then “Settings” >“Display”. If you are still having issues, please send us an email with further details to social@interactivebrokers.com so we can assist. We would appreciate the opportunity to turn around your experience.Option quotes don't load!
Half the time option quotes for a given expiry don't even load. I usually trade ES weekly options and screen is half empty. Sometimes it takes 10 seconds to load. Sometimes a minute. And sometimes they never load! I don't have all day to just sit there and hope quotes load up.
I called customer service multiple times and they couldn't help. All they suggested was reinstall app and restart phone which I did to no help. This is sad considering you have to pay for live data.
Update: issue still persists after more than a month. You can't take a broker seriously who has serious data issues. Changing my rating to 1 star.Show lessAffan1
