It’s Good
Always used to go to the web for bookings, this app has had major improvements, now it is much easier to go to the booking through the website, well done Marriott
Nothing is without merit and opportunity for improvement
As a Marriott associate, I have opportunity to see the best and worst of the companies benefits. By that I mean, things like the Bonvoy program and the Elite program. Often times, I hear about the ability or lack of ability to utilize SNA or other benefits. All members need to realize that Elite membership is not a guarantee of lounge access at most resorts or utilization of SNA or upgrades. Instead, it’s the ability to get prioritization. If you are an Ambassador Elite, you clearly have the top billing. But below that, it can be difficult to get the ultimate priority, particularly at resort. Keep in mind that large conferences generate exponential revenue for resorts and as a for profit company, your $25,000 a year spend is nothing compared to a group that will do millions in catering in rooms revenue. My best advice is to start your own company and generate enough capital to buy out a resort to reap the greatest benefits. If you can’t do that.....well, that’s capitalism baby :)
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Good for bookings not check in
Nice app. Easy to make bookings on but terrible experience for check in once you arrive at the hotel. I spent time checking in while in the taxi to the hotel to then find out I had to spend more time doing it all over again with the agent at the front desk! So instead of making my life easier it didn’t and I had to spend twice the amount of time as in the traditional way of doing it.
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Fairfield Inn & Suites Cheyenne Southwest/Downtown Area
We enjoyed an exceptional stay at the Inn providing us with a quiet sleep, black out curtains, providing a microwave, frig, Keurig coffee pot, ice machine on floor with ice bucket in room, comfortable bed and bedding, love the shampoo, conditioner and bath wash dispensers in shower, great shower head and hot water in a large shower, and all lighting works in the suite. Kiddos to the cleaning crew as the room looked and smelled like the Inn was newly built. Last, but not least, to Carly, the Inn’s Wonder woman. Not only was she a trainee working alone, she facilitated the entire breakfast singlehandedly doing a suburb job, while answering all incoming calls and taking reservations, ringing up sell items the Inn offers, waiting on customers at the counter, checking people in and out, and staying kind, pleasant and efficient during it all! Totally amazing asset to the Fairfield.
We will definitely be staying there again on our return trip home.
D&H Travels 😀
TEXAS BASED
We will definitely be staying there again on our return trip home.
D&H Travels 😀
TEXAS BASED
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Spring Hill Suites San Antonio
We came home exhausted from our get-away(supposed to be)relaxing weekend. The room was clean and had a lovely design but was so poorly thought out…sofa too hard/uncomfortable to sit on for any length of time…Frosted windows for doors/separators(that wouldn’t move/separate) defeating the purpose of the extra space as any light spread, keeping anyone from staying up later or using a night light… toilet leaked to an empty tank, so had to be flushed twice every time…thermostat would not work/set for longer than several hours, dropping back to 82 degrees and therefore, had to be reset every few hours all night long. Consequently, duvets probably sweat filled, but the only cover…clock was not correct and had no mechanism to set…shower head not adjustable to direct dribble of water and only two lonely bath towels…whatever is used to clean made both of us too stuffy to breath by morning. The ONLY saving grace was the lovely little lady in charge of the breakfast room, and we don’t eat breakfast, just joined our group. Seriously doubt you will see any of us again.
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More information
For a fact the people that work for Marriott give more information than the application details of the app. It’s nice to have all bases covered, so when I can, I prefer to talk to the people in-depth. But sometimes I end up using the app.
I am a very reserved to use only the app, because I am always unsure that what I am booking matches my travel needs. I live in Europe, sometimes when I book it is not always correct for the rules of the country/establishment. I travel with a family of four, and my golden retriever. A lot of the time, when I check-in at the Marriott using the app, friction happens. The App is not intuitive while projecting Marriott’s Mission because it does not capture the detailed needs of the end user. It turns into a waste of time on travel v, time for riot planning.
To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience.
I am a very reserved to use only the app, because I am always unsure that what I am booking matches my travel needs. I live in Europe, sometimes when I book it is not always correct for the rules of the country/establishment. I travel with a family of four, and my golden retriever. A lot of the time, when I check-in at the Marriott using the app, friction happens. The App is not intuitive while projecting Marriott’s Mission because it does not capture the detailed needs of the end user. It turns into a waste of time on travel v, time for riot planning.
To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experience.
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I love Bonvoy!
This app is super easy to use and find exactly what I’m looking for in a hotel and what location I want to find it in. You can scroll in a list or zoom in and out on a map and modify your criteria (such as free breakfast/pool/pet friendly) and it clearly marks out and refines your search. It also tells you amenities and local dining options to these locations. The pictures are clear and give good views of the rooms/hotel atmosphere so you get a good ideas as to what to expect upon arrival as well. I’m very pleased with this app, and prefer this method on the go! The Mobile key is super easy to use and is very handy when you can’t find your card buried in your purse or pocket. Highly recommend this app for many reasons.
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Apple Watch integration is almost useless
I know that Apple Watch applications successfully used mobile key to open doors in the past (search for SPG mobile key videos in your favorite search engine), but now it does not. I’ve installed, uninstalled, reinstalled the app… I’ve had the reception re-push my mobile key permission… no joy. If the feature is truly no longer functional on the Apple Watch app, please remove it. If it is functional, please help me effectively troubleshoot it. The last troubleshooting session resulted in “it just isn’t functional anymore” after a multi-message back and forth.
The regular iPhone app is pretty good. Mobile key works, chat with reception about anything you might need, and more convenient features.
The regular iPhone app is pretty good. Mobile key works, chat with reception about anything you might need, and more convenient features.
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Love the new app
This new app is wonderful. It’s easy to book rooms and cancel if needed. Much improved and simple to navigate. Really love it. Only recommendations would be to add a chat function to the Marriott desk, currently you can connect to the hotel by chat which is great, but sometimes you need the Marriott help desk. Also needs a way to add additional names to the room for check in. Sometimes a daughter will arrive before me because we all live in different corners, and I have to contact the hotel each time. Adding an easy way to use any certificate you may have would be another feature to consider adding. Currently you have to call the Marriott desk for that too. Even with all the recommendations listed this is my go-to way to do everything Marriott as much as I can. I love an easy button! And I love Marriott. My go-to hotel whenever possible.
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Mobile Key Usage
Gave the mobile check-in & key option a try for the first time. All worked well, check in was smooth and I got a notification when my room was ready ahead of time. I could have gone straight to the room had it not been for the signage saying I needed to stop by the front desk before parking. I did have one issue with the mobile key on the day of checkout. It seems the app no longer had the mobile key available the morning of departure. I suppose this would be ok normally but I had to use the key any time I stepped outside my room or the hotel. Luckily the front desk gave me the physical card key otherwise I may have been locked out a couple times. As a user I need the mobile key available to me up until I leave.
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