Decent app, but useless rewards program
If you book and pay for your own hotel stays, this is a solid app. Customer service can be very helpful with your questions. But if you’re like me and travel is a mainstay of your career and a travel agent books your stays, then Marriott and it’s hotels will no longer credit your stays to your account. To be more clear, if your employer or the company you work for pays the actual bill, you will no longer be allowed to keep your stay credits so the rewards program is completely useless for you. This is the only chain that denies the end user their stay credits. Other hotel chains still credit stays with the end user regardless of who actually paid the bill. Airlines still credit the end user regardless of who paid for the ticket. If rewards are important to you and you travel frequently but aren’t ultimately responsible for the bill, then you may want to consider other choices besides Marriott. Safe travels!
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Good but search function unreliable
I use this all the time particularly for my favourite hotels BUT when searching for hotel in a particular area or Country the results are erratic e.g. entering Wales, UK only shows hotel in Swansea. If I specify Cardiff, UK the other hotels in Wales are provided. Same happens for Scotland; the only Edinburgh hotel returned is a Moxy near the airport; need to specify Edinburgh to get all Edinburgh (and Glasgow) hotels. Worrying for when
I travel to a country I don’t know! It would be nice to have them displayed on a map.
I travel to a country I don’t know! It would be nice to have them displayed on a map.
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Nothing I pre-ordered happened
The app has some great features where you can preorder extra pillows and amenities etc before you check in.... None of what I ordered on the app actually happened. I had to ring up to get my extra towels etc. Seems a bit pointless to offer such a fancy feature when the hotel doesn't even bother to make it happen. Would be better to just remove the feature altogether if you can't guarantee it will happen.
Other than that the app is user friendly but I'm not sure it is necessary for me to have it, as I can just as easily do everything this app does via the Web browser.
Other than that the app is user friendly but I'm not sure it is necessary for me to have it, as I can just as easily do everything this app does via the Web browser.
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Not so Pet Friendly
Great app for the most part, however, I travel with my small/med sized dog at least once a month and need a hotel that is pet friendly. It is difficult to filter ACTUAL pet friendly hotels, i.e. no $150 fee per night just to have a pet stay. And the Marriott merger made the selections even less pet friendly because almost all Marriott brands carry a fee. I would love to see a Pet Friendly No Fee filter option. It is frustrating having to dig into the weeds of all the fine print just to see if we will get charged hidden fees. I think you should change the filters to “Pet Tolerant” for those with fees and “Pet Friendly” for those with NO FEES. And extra filters for the dog size. Even if there are no fees there is usually a weight cap.
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Way behind compared to Hilton Honors App
This app is not as user friendly as it could be, and it has poor functionality. There are way too many arrows and clicks to have to go through in order to get basic reservation information. I’m a Platinum Elite member who is about to hit Titanium Elite. There is such a difference between the Marriott App and the Hilton App when it comes to ease of use and feature functions available. For one, the Hilton App allows me to pick out my specific hotel room on a hotel map when I check in. Why can’t Marriott add this as a feature??? It’s an amazing feature!
In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
In addition, I hate that you cannot add filters for pricing and ratings to filter down results. This is so basic, and yet Marriott doesn’t offer it. When I am traveling on business and I want to filter out hotel brands that are way out of my company budget range for a particular trip, there is no ability to do so. I am forced to scroll through results of hotels that are $400+ per night and out of my company budget range for particular trips.
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Baffling
I have a reservation at a Marriott Westin resort tomorrow. I received an email that the only way I could check in online was to download this app. I did so. I entered my info and reservation number and it kept saying it didn’t recognize it. It referred me to a phone number that I called. After wading through an interminable thread of questions and messages, all unrelated to my problem, I was put on hold with frequent promises that someone would be there “momentarily.” After 15 minutes without said momentary assistance, I hung up and called the resort directly only to find a longer string of questions and messages, some the same as the previous call after which I was dumped into the same no-mans land as earlier. By the way, the background musak was not tuned in so the static made the frustration that much more pronounced. Total time wasted: 35 minutes without an answer to my question or confirmation of my reservation. Do you have human beings that work there? And, look up the definition of momentarily...
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The best hotel app.
This is my go to app for hotel reservations. It’s easy to navigate, choose rooms, filter brands and book. Check in is super easy and the feature to select checkout time, modify dates or even cancel is just awesome. This app is way better than those of the other hotel brands, I just wish there was an option to book more than 3 rooms, and I’d like to be able to add my companion’s MR numbers. Please Marriott, make it happen! 🙏🏽
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Modifying reservation/updating profile
Can not modify reservations on my app except maybe couple of recent ones. For someone like me who stays at Marriott every week has multiple reservations and like to be able to make modifications as needed on app. Not only that, when I called Marriott phone line to make the modification, instead of getting Elite line with my platinum ambassador, I have to jump through the hoops to get to a person to help. I have also updated my profile with my personal cell phone number multiple times but every time I have called, it doesn’t recognize my number. I am really disappointed in the service. Please fix these issues or atleast do better customer service for your platinum elite customers.
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I miss the old SPG app...
My advice to the developers would be threefold. First is to make the overall design more intuitive. It is trying so hard to be sleek that it is hard to navigate to anything. Second, it does not sync up with my actual travel well at all. I travel for work and move from property to property. I checked out of one hotel this morning and into another this afternoon, and hours later it is still displaying me as being at the first hotel, so I can’t access any services for the property where I actually am. Finally, I miss the old SPG app/site ability to book multiple rooms but put each room under a different name/Bonvoy number. When booking travel for myself and my colleagues, my only option on the app is to book everyone under my name/account and then at check in we have to split the reservation up. SPG used to let me make a single reservation but have each room assigned to a unique guest name/SPG - would be lovely to have that feature back instead of jumping through hoops at check-in.
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SPG is dead
So if you followed my reviews I have been sceptical on the app and migration to Marriott. This app proves it, you would think it was tested but no, full of 400 errors, is completely North American focused, no contacts for example regionally. Same poor UI and generally bad app. In the Apple eco system anything under 4 rating is a fail and this app is 2.8 in the App Store. It matches the web version which - wait for it - is not compatible with Safari on Mac. Yep, it’s 2008 again.
The worlds newest, largest, hotel chain can’t spend any money to build a decent on line experience. Does not bode well for when you finally make it to thier bricks and mortee doorway
The worlds newest, largest, hotel chain can’t spend any money to build a decent on line experience. Does not bode well for when you finally make it to thier bricks and mortee doorway
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