Very limited use
I had high expectations of both the hot water heater product and the app. Neither have materialized. The app shows hot water usage with 3 bars. The hot water available is in orange and blue is used (essentially not hot). Very limited info therefore on how much used - how long to replenish - energy used etc. You can change the requested temp on the app and change from hybrid to electric and that’s it. Daily, weekly usage etc isn’t available. The electric hot water product doesn’t produce and store enough hot water for general use. Technician has come out 3x and determined it operates as specified but that means we run out of hot water very fast and takes a long time to replenish. Developer: let’s make this app actually useful with good and in depth data, vacation mode, more efficiency, better display of when hot water is available again, etc. I wish I would not have bought this electric hot water heater as it isn’t at all up to the task.
Show less
Suggest
The graph of your usage: what’s labeled as today is actually yesterday. Swap lifetime usage in kilowatt hours to monthly usage. That would be useful. or just add monthly usage. Put a number to average daily usage in kilowatt hours. Add indications in the app for what the three segments of the round graph mean. I’ve had lukewarm water with only one segment blue.
App constantly in a vegetable state. Just shows full hot water even though there’s no hot water. Or just lukewarm. You have to change the setpoint and then change it back before it updates. No way to know whether it’s updated unless you change the temperature and change it back.
App constantly in a vegetable state. Just shows full hot water even though there’s no hot water. Or just lukewarm. You have to change the setpoint and then change it back before it updates. No way to know whether it’s updated unless you change the temperature and change it back.
Show less
Very limited use
I had high expectations of both the hot water heater product and the app. Neither have materialized. The app shows hot water usage with 3 bars. The hot water available is in orange and blue is used (essentially not hot). Very limited info therefore on how much used - how long to replenish - energy used etc.
You can change the requested temp on the app and change from hybrid to electric and that’s it.
Daily, weekly usage etc isn’t available.
The electric hot water product doesn’t produce and store enough hot water for general use. Technician has come out 3x and determined it operates as specified but that means we run out of hot water very fast and takes a long time to replenish.
Developer: let’s make this app actually useful with good and in depth data, vacation mode, more efficiency, better display of when hot water is available again, etc.
I wish I would not have bought this electric hot water heater as it isn’t at all up to the task.
You can change the requested temp on the app and change from hybrid to electric and that’s it.
Daily, weekly usage etc isn’t available.
The electric hot water product doesn’t produce and store enough hot water for general use. Technician has come out 3x and determined it operates as specified but that means we run out of hot water very fast and takes a long time to replenish.
Developer: let’s make this app actually useful with good and in depth data, vacation mode, more efficiency, better display of when hot water is available again, etc.
I wish I would not have bought this electric hot water heater as it isn’t at all up to the task.
Show less
Good product, terrible App
Bought water heater over a year ago and works great! One of the reasons I paid so much for the tank is so that I could view the tank information and adjust to vacation mode when we are not at home using my phone.
The App however is terrible. The app doesn’t save my sign in information. It signs me out every other month and I have to look up all of my information to sign back in. Several times I have had to delete the app and reload it since it keeps saying unavailable information or I need to reverify my email address which does nothing.
The water heater is great, but app is extremely frustrating!!!
The App however is terrible. The app doesn’t save my sign in information. It signs me out every other month and I have to look up all of my information to sign back in. Several times I have had to delete the app and reload it since it keeps saying unavailable information or I need to reverify my email address which does nothing.
The water heater is great, but app is extremely frustrating!!!
Show less
Garbage App
I was back and forth on deciding on a Rheem Hybrid or A.O. Smith. I went with the A.O. Smith because I have prior experience with them, they are supposed to be quieter, and more energy efficient.
I should have looked at the app ratings too…This app is useless. Not even worth downloading. You’ll be changing everything at the water heater.
This app doesn’t stay connected to the water heater. The couple features it has are pointless even when they do work. How about something that tells me it is operating? How about something that tells me what functions or functions are currently operating? Are the elements being used or is it just the heat pump?
The schedule makes no sense. You set a schedule for the water heater to be “topped off”. What does that even mean!? It’s set to 120 deg. It should be 120 deg. What does topping it off mean?
Very disappointing app for the premium you pay for the water heater. Makes you wonder if the water heater control unit is any good. It and the app are made by the same people….
I should have looked at the app ratings too…This app is useless. Not even worth downloading. You’ll be changing everything at the water heater.
This app doesn’t stay connected to the water heater. The couple features it has are pointless even when they do work. How about something that tells me it is operating? How about something that tells me what functions or functions are currently operating? Are the elements being used or is it just the heat pump?
The schedule makes no sense. You set a schedule for the water heater to be “topped off”. What does that even mean!? It’s set to 120 deg. It should be 120 deg. What does topping it off mean?
Very disappointing app for the premium you pay for the water heater. Makes you wonder if the water heater control unit is any good. It and the app are made by the same people….
Show less
Buggy and confusing
This app is very buggy. Registration required resetting the app multiple times. Some of the settings will just lock up the app. Also I have no idea what the 3 lines around the water heater indicate. Is red hood or bad? What does blue mean? Also there is no way to know the actual water temp, just the high temp setting. If the water isn’t that hot how do you know what you have?
Show less
Needs to focus on app
I was an avid Bradley White customer due to the quality of the product. I switched to AO Smith as it was the only smart water heater available. The app platform was down for over a week and just recovered. As a traditional manufacturer , AO may be challenged on keeping their digital “product “ like this app up and running. I am pulling for them to make sure app is important just like the hardware.
Show less
Mostly Featureless and Unpredictable
First off, our family has used A.O.Smith products since I was growing up. I was always under the impression they made high quality equipment. Unfortunately when I bought a hybrid unit for the first time… This turns out not to be as expected… The app never seems to reconnect to the hot water heater after closing the app. I have to re-enter credentials every time I want to check on the status. It also won’t send an alert if the unit loses power which would be a simple monitor from the server end. It won’t give you the option to be alerted when it’s running or alert when it’s topped off… Speaking of servers, the one they are using to run this app is terrible and has been down for over a week with no access to the controller from the app.
Now hear me out, these are obviously all 1st world problems and in the grand scheme of things very tiny. However when you pay a PREMIUM for a product expecting to be able to use the features you paid for, and then turns out to be as flaky as it is… makes you question whether or not you want to purchase any other product from them.
And don’t get me started on the useless tech support phone number. I called 4 different times before I was able to land a decent technician. If you can read this before purchasing one of these hot water heaters, shop around. Hopefully there are more reliable brands out there.
Now hear me out, these are obviously all 1st world problems and in the grand scheme of things very tiny. However when you pay a PREMIUM for a product expecting to be able to use the features you paid for, and then turns out to be as flaky as it is… makes you question whether or not you want to purchase any other product from them.
And don’t get me started on the useless tech support phone number. I called 4 different times before I was able to land a decent technician. If you can read this before purchasing one of these hot water heaters, shop around. Hopefully there are more reliable brands out there.
Show less
WiFi / Bluetooth a pain, energy usage display useless
Had to power cycle the heater a couple of times.
Energy usage display chart seems broken, I just see a flat line and a lifetime energy usage.
I want to see how much energy it consumes per day, when it heats and when it is idle and confirm that it works in sync with my utility plan.
Energy usage display chart seems broken, I just see a flat line and a lifetime energy usage.
I want to see how much energy it consumes per day, when it heats and when it is idle and confirm that it works in sync with my utility plan.
Response from developer
We appreciate your feedback and apologize for any inconvenience you've experienced with the energy usage display. To address this issue, we recommend checking for updates and ensuring you have the latest version of the app. If the problem persists, please contact our customer support at +800-527-1953 for further assistance. Your input is valuable as we work to improve the app's functionality, including the accuracy of energy usage data. Thank you for your patience and cooperation.
App is up to date but lacking
The AO Smith app has a nice appearance, fairly easy to navigate, register water heater, change temp, heating mode, etc.
My biggest complaint is there is a button to click that is labeled “Energy Usage” that is useless. It always says “Unable to load energy usage data”. Competitors have a functioning app that displays actual energy usage data. A big reason people spend 2-4x of a typical electric water heater is to save energy and lower their electric bill. A great way to confirm this purchase and have folks like myself recommend them is to show me the data.
AO Smith please remedy this.
My biggest complaint is there is a button to click that is labeled “Energy Usage” that is useless. It always says “Unable to load energy usage data”. Competitors have a functioning app that displays actual energy usage data. A big reason people spend 2-4x of a typical electric water heater is to save energy and lower their electric bill. A great way to confirm this purchase and have folks like myself recommend them is to show me the data.
AO Smith please remedy this.
Show less
Response from developer
Thank you for your detailed feedback on the AO Smith app. We appreciate your positive remarks about its appearance and usability. We understand the importance of the "Energy Usage" feature, and we suggest trying the new version of our app for potential improvements. Please check for app updates, as we strive to enhance user experience, including the functionality of the "Energy Usage" feature. If you have further questions or concerns, feel free to contact our customer support at +800-527-1953. Your satisfaction is our priority, and we appreciate your patience as we work to provide a more comprehensive app experience.
