WiFi / Bluetooth a pain, energy usage display useless
Energy usage display chart seems broken, I just see a flat line and a lifetime energy usage.
I want to see how much energy it consumes per day, when it heats and when it is idle and confirm that it works in sync with my utility plan.
Response from developer
We appreciate your feedback and apologize for any inconvenience you've experienced with the energy usage display. To address this issue, we recommend checking for updates and ensuring you have the latest version of the app. If the problem persists, please contact our customer support at +800-527-1953 for further assistance. Your input is valuable as we work to improve the app's functionality, including the accuracy of energy usage data. Thank you for your patience and cooperation.
App is up to date but lacking
My biggest complaint is there is a button to click that is labeled “Energy Usage” that is useless. It always says “Unable to load energy usage data”. Competitors have a functioning app that displays actual energy usage data. A big reason people spend 2-4x of a typical electric water heater is to save energy and lower their electric bill. A great way to confirm this purchase and have folks like myself recommend them is to show me the data.
AO Smith please remedy this.
Response from developer
Thank you for your detailed feedback on the AO Smith app. We appreciate your positive remarks about its appearance and usability. We understand the importance of the "Energy Usage" feature, and we suggest trying the new version of our app for potential improvements. Please check for app updates, as we strive to enhance user experience, including the functionality of the "Energy Usage" feature. If you have further questions or concerns, feel free to contact our customer support at +800-527-1953. Your satisfaction is our priority, and we appreciate your patience as we work to provide a more comprehensive app experience.
laughable
- current temperature of water in the tank
There are certainly other things, but just that one basic thing would go along way.
Response from developer
We appreciate your feedback and apologize for any frustration you've experienced. Your input is invaluable, and we understand the importance of providing essential features. We are continuously working to enhance the app's functionality and user experience. Please consider updating to the latest version for potential improvements, and if you have additional suggestions or concerns, feel free to share them with us. We value your input as we strive to provide a better user experience. Thank you for your understanding.
Problems.
Once you add a rate plan it cannot be removed, only changed and not all plans are available.
I though it would be good to an app connected Hester but it turns out my needs are to have hot water 24x7 and it looks like this isn’t going to be possible with this set up. The app won’t allow it. I should have gotten a more basic heater. The app doesn’t do what I need and the “hot water availability” icon does nothing.
Response from developer
We understand your frustration. The red ring in the hot water availability signifies how much hot water you have available. If all 3 segments of the ring are red, it means that you have the maximum capacity of hot water that your heater can hold. We apologize for any inconvenience or confusion. We also encourage you to update to the latest version of the app for improvements and bug fixes. If you continue to experience issues or have further questions, contact our customer support at +800-527-1953. Thank you for sharing your feedback; we appreciate your input.
Works but cannot add a time use rate plan manually
Response from developer
We apologize for the inconvenience you've experienced with the cost per KWH field. Please consider updating to the latest app version for potential improvements and bug fixes such as the one you have identified. If you have further concerns or need assistance, please contact our customer support at +800-527-1953. Thank you for taking the time to share your positive experience with our app.
App needs a ton of work
Response from developer
We appreciate your feedback and apologize for the difficulties you've experienced with adding your new water heater to the app. We understand the frustration this has caused, and we're committed to addressing these issues. For immediate assistance, please contact our customer support team at +800-527-1953. Additionally, we recommend updating to the latest version of the app, as it includes improvements and bug fixes. We value your feedback and aim to provide a better experience moving forward.
So far so good (day 2)
Response from developer
Thank you for sharing your positive experience with our app. We're delighted to hear that it successfully connected to your new Wi-Fi-enabled HPWH. If you ever encounter any issues or have further questions, don't hesitate to reach out to our support team for assistance. We truly value your feedback, and we recommend updating to the newest version of the app for additional improvements and bug fixes.
Does not work
Water heater won’t register in app or to WiFi
Useless.
1. The actual temperature of the water in the tank
2. Are the heaters on and if so, which ones.
