App wont connect to water heater
App fails to connect to new water heater. Usually cant see the heater’s wifi. When it sees it it wont finish the connect. Looong hold on customer service line yo be told app is broken. If you ask for a callback from the 877 # it rarely occurs.
Not for Softeners
DON’T DO IT. This app is for water heaters only, NOT for home softeners. If you want it because you bought a new softener, don’t bother.
Barely a 1 star…
We bought an AO Smith hot water heater yesterday and it’s a “smart” one. Too bad this app (and iCOMM) are not. Can’t seem to create an account. The fill-in field for my phone number keeps reverting to my email address…
Sign up
It won't even let me sign up it keeps rejecting my password im trying to make.
Professional AO Smith Tech
Can’t login, Can’t find warranty
Can create an account.
Doesn’t recognize my own account,
No Email to reset password for the account.
Great job AO Smith
Can create an account.
Doesn’t recognize my own account,
No Email to reset password for the account.
Great job AO Smith
Can’t login
Won’t let me login to app. Can log in on the website but the app won’t let me or let me create a new account because my email is already tied to an account. This app has become useless
Doesn’t work
It’s saying that my serial number is invalid when I enter manually and it also isn’t recognizing the QR. This is nuts. I would have spent the 35 dollars less on one without an app had I known that the app wouldn’t even work.
Won’t work
Same as everyone else. Won’t take serial number. Therefore you can’t proceed
Broken
It won’t take the S/N using either method. No help options.
S/N won’t work
I bought my water heater from Lowes. I downloaded the app and created an account. When I try to add my water heater the s/n isn’t recognized. Don’t know who to contact or anything.
