Issue with the current version
The subcategory displays the first item on the list as opposed to showing the value on the original request being viewed.
Great app! I use it all the time for work!!
This app works great!
Only for technicians
It's a shame that a standard user can't use this app.
We don't allow tickets to be raised by email, so this would have been perfect if Manage Engine allowed standard users to use this app and raise requests using templates.
Major oversight from Manage Engine IMHO.
We don't allow tickets to be raised by email, so this would have been perfect if Manage Engine allowed standard users to use this app and raise requests using templates.
Major oversight from Manage Engine IMHO.
Awesome
I'm just as productive manipulating tickets in the field as I am at my desk. Thanks for the great app.
Tasks
Why can't you create or close tasks from the app??? I can't close a request unless related tasks are closed. A task is created on a pc by our operator, then I can't close the request from my iPad/iPhone when I'm on site because I can't close the task.
HTML Formatting
This version loses the fix that was in 2.0.3 that allowed for the proper formatting of HTML. I have 2.0.3 on my iPad and haven't upgraded and still formats perfectly. This new version does not. Please please fix this.
Unable to login
We have never been able to login to our ServiceDesk install via the iOS app, just fails authentication, even though users can login via web just fine.
Annoyingly, ServiceDesk refuses to let Safari users login via the web from their devices also, keeping you from being mobile and forcing reliance on desktop machines/browsers.
Annoyingly, ServiceDesk refuses to let Safari users login via the web from their devices also, keeping you from being mobile and forcing reliance on desktop machines/browsers.
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Good start, but needs work.
I've been using SD+ on and off for over 10 years. Time was when you submitted a bug or feature request it was released within a month or two.
That being said, I'm not so sure Manage Engine's execution is as well focused anymore. I use SD+ and a major issue in the formatting of solutions has been unresolved for over a year (making me wish I had not upgraded). This app was last updated 6 months ago.
The app allows basic interaction with SD+ but falls short on many levels. Of all the 'should haves' like being able to resolve the requestor's email address on reply or being able to add a note, it fails even to accomplish what it is already capable of - the list of subcategories and thus items is not properly populated.
Until Manage Engine/ Soho can find a way to develop their way out of the ever growing list of bugs and feature requests they run the risk if putting themselves out a market they have incredible potential to succeed in.
That being said, I'm not so sure Manage Engine's execution is as well focused anymore. I use SD+ and a major issue in the formatting of solutions has been unresolved for over a year (making me wish I had not upgraded). This app was last updated 6 months ago.
The app allows basic interaction with SD+ but falls short on many levels. Of all the 'should haves' like being able to resolve the requestor's email address on reply or being able to add a note, it fails even to accomplish what it is already capable of - the list of subcategories and thus items is not properly populated.
Until Manage Engine/ Soho can find a way to develop their way out of the ever growing list of bugs and feature requests they run the risk if putting themselves out a market they have incredible potential to succeed in.
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It opens..
Can log in and view tickets - but can't sort then by date or creator! Also can see emails in tickets - but the first ticket / description of the ticket doesn't show up.. Needs quite a bit of work to be of any real use!
App works great!!!
Pay attention to system requirements before giving this app a bad review.
