Not good
The app did great in the beginning, but now it will load into the app and as soon as I put all my information in and go to log in, the app crashes and closes. So the app is completely useless to me since it doesn’t work anymore, an update would be really nice so I could actually use the app.
Crashes instantly
This used to be a great app. Updated my phone to an iPhone XR and haven’t been able to login for about a year now. Instantly crashes. Looks to not have been updated in 4 years. Not useful at all.
Use a different bank
Simple things become hard with this credit union. If you never leave your small town and only deposit and withdraw from you account, then sure, fine - you’ll be ok. But, heaven forbid you travel out of the USA, or request anything or try to use the chat on this app and you see just how amateur they are. No answers for questions, wait days for a response via email, only to get no response at all, And their ‘system’ is always slow. So slow in fact that the chat will try to boot you out because you’ve been waiting to long for the ‘system’ and you have to start your session all over again. It’s incredibly frustrating and there is a reason why so many people use larger banks, because waiting for customer service should at the very least get you answers.
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Unable to launch app
Broken since last iOS upgrade a few months ago. I don’t normally leave feedback but this is unacceptable. I end up having to use the mobile site or wait to log into my main PC. Please fix this..... If you can’t keep a mobile banking app running for your members then how can we trust you with our money? At the very least put out a statement that you are working to find a solution. Please don’t make me reconsider this as my primary bank.
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3 years since the last version
I’ve had this app and it worked fine until my iPhone updated. Now the app won’t stay open for a second. I just checked to see if I needed to update the app and I see the latest version is 3 years old! I realize you are a small company but one updated version a year to keep up with technology would be nice.
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Convenient!
I like the account preview that lets me see balances without having to login. Transfers are easy peasy and it’s nice to see the history on mobile. I’m very happy with the app and I’m glad our community credit union offers it.
Easy to use, but...
I found this app pretty easy to set up and use. The only reason I downloaded it was for the mobile deposit feature. Imagine my disappointment when I discovered that the daily deposit amount is only $2500. My paycheck is more than that. Everything else I would need to do with mobile banking I can do on the website. Therefore, this app is useless to me. Deleted.
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Difficult to open app
Often kicks me out when I’m trying to log on . Often takes several tries to get the app to stay open long enough to put in my own.
Horrible
Very problematic app and website. I had a hard time enrolling; took me over a hour. I finally got it set up then a few days later I tried to sign in again and the website and app didn’t accept any of my information. I tried re-enrolling again. Still can’t access the site.
If I could give it a NEGATIVE 5 starts I WOULD!
This app is literally so glitchy it only works 1/10 times. It is practically the worst app I have on my phone. I only have it because sometimes I need a mobile look at my account, and if it takes 20 times to actually log into my account, it’s better than not. Still, it’s the worse.
