Can’t even get logged in
I can’t even login in because I can’t get passed the subscription terms, there is no agree button to click.
Problem after iOS and iPadOS 18.1.1 releases
After I updated my iPhone and my iPad to iOS and iPadOS version 18.1.1, the results of the scan says to update to 18.1 and it’s an older version now. Right now, it seems to me that Webroot misreads iOS and iPadOS versions when there’s three numbers. Can you fix this problem and make it so that this doesn’t happen again when any future iOS and iPadOS updates are released?
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Can’t renew Webroot mobile security on iOS devices
I renewed our subscription and I cannot renew it on my husband’s devices , when I click on the go button to renew it on the mobile security, a pop-up message says authorization request does not include a URL.
Webroot is okay
Stop telling me to update things that are already updated
It was included
This product was included when I purchased their AV software for a family members PC. So I decided to give it a try, I guess I am supposed to have this warm, fuzzy feeling inside knowing that they’re protecting me from the outside world however I feel this product is nothing more than a security blank that my kids cares around to make him feel safe and secure. I have worked in network and cyber security for several decades and find this product for anyone who is semi conscious in the security realm of life. This product offers no meaningful value and I will be deleting it. Please note this is not a slam against their computer AV anti virus product.
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Can’t login
I thought I’d try it and lo and behold I experienced the same issue as many and can’t login. I’m not going to spend any time trying to figure it out, it’s just a big disservice.
App not working
I purchased a Webroot subscription yesterday and installed it on my computers. Those worked perfectly. However, I bought extra device slots for my iOS devices. I tried to register my license key and email to create a new account through the Webroot app, but the registration window closed and I got a pop-up telling me that the authorization failed because there’s data missing. Then I tried to use my old Webroot account. This account is linked to an old email that I wanted to get rid of, but I couldn’t because this Webroot account is the last thing that’s keeping me from doing so. It gave me the same exact pop-up. (This app was from the Apple App Store) Is this kind of thing happening right now because I live in the US? What data is it talking about and when will the app be fixed?
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Problems with Safari
I use webroot on all of my devices and laptop but recently it has started redirecting web pages n my iPad to error 404. With help from Apple rep we found it to be the webroot extension in the safari settings. I turned that off and the problem went away. Webroot needs to fix this.
Response from developer
We regret the inconvenience; our team is constantly working on this issue and will be fixed very soon.
Webroot extension started redirecting most pages to invalid URL
In the last few days Webroot’s safari extension started to auto-redirect valid web pages to some undefined link of the same domain 5 to 15 seconds after the valid page is loaded successfully Safari. I had to disable all Safari extensions and content blockers then enable them only one at a time to see which one may be causing problem.
I was expecting one of the ad blocking extension to be the problem but the culprit turned out to be Webroot extension. Since Malwarebytes’ content blocker works better and Webroot Extension doesn’t seem to do anything useful, webroot app has been uninstalled from my ipad.
I was expecting one of the ad blocking extension to be the problem but the culprit turned out to be Webroot extension. Since Malwarebytes’ content blocker works better and Webroot Extension doesn’t seem to do anything useful, webroot app has been uninstalled from my ipad.
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Response from developer
We regret the inconvenience; our team is constantly working on this issue and will be fixed very soon. You can disable the extension and use the app in the meantime. For more information please contact webrootmobile@opentext.com. Thanks!
Can’t login
The software works fine on my windows computer but on my mobile phone (iOS) it keeps giving me error messages though the login credentials are the same in both cases!!
