Leave a Review Ent Mobile Banking
Adequate With Bugs
I can do most of my required banking with this app. Money Insight is great for tracking our spending; however, it contains one incredibly important bug: it drops or misses transactions!!! E.g., today our home insurance payment was pulled from our Ent checking account, but it’s nowhere to be found in Money Insight. We bought new tires a couple months ago using a credit card. That transaction was listed for about a week and then disappeared!!! Obviously, this renders Money Insight nearly useless.
Also, I find no way to enable FaceID on my iPhone, though the App Store description says it’s supported.Show lessTerry & Sara
ENT is the best
ENT consistently comes through to make the banking process simple and efficient. I’ve been with them for the last 2 years and they’ve always treated me kindly. They are able to explain loans/credit/APR in a way that is easy to understand for someone who isn’t very experienced with the banking system. Highly recommend for those curious about starting their own accounts!Show lessJoe 986438
Needs native support for managing credit cards
The app works very well overall, but it is incredibly annoying that to do anything with regard to management of my credit card account with ENT.
As it stands currently, you can view your balance just fine on the app natively. But if you want to do something even as simple as making a payment on the card, you are redirected to a third party website where you have to manage your account. Just let me do it from the app natively please, there is no reason i should have to ever leave the app for any ENT financial product that I already have. Will rate 5 stars once this gets implemented if it ever does.Show lessMakior72
New check deposit policy
My small business employer uses deluxe e checks to pay some of his employees. I am a very very long time member of Ent. After a couple months of going into Ent branches to successfully cash these checks, I am now told that the only way Ent will accept these checks….is now via mobil app. I am very puzzled why they cant accept the physical check, (and place a hold if need be)…at the Ent physical locations🤔
I do view their “new policy” as very much less than user friendly. After approximately 40 years of membership, and all the business with Ent in the past; I suppose it is now time to consider taking my business else where, where “low maintenance” members are truly valued.
Miffed in Colorado Springs!Show lessMiffed in Colorado Springs
Developer Response
We apologize for any confusion on your ability to deposit these checks. You are still able to deposit these at our service centers, but you also have the option for mobile and ATM/ITMs. If you would like to provide more details or discuss this further, please contact our Senior Digital Support Manager at 719-550-6377.Format needs help
I have the hardest time filling this out. The app doesn’t allow you to scroll up and down to see the bottom where you hit submit. The date will be hidden so you can’t just click the day for payment ... I have to type it in manually and then confirm it.
It needs formatting help. I’m not a web designer so I don’t know the technical word for it but this app is not easy to use when it comes to the payment part.Show lesshigdqueen
Developer Response
Thank you for your feedback. We continue to make updates to our online and mobile banking platforms, as we aim to provide the best experience for our members. This information will be shared with our Product Managers. If you need any additional assistance, please contact Digital Support at 719-574-1100.ENT. It’s my only bank!!!!
I’m so happy with ENT! I have been with this bank for many years. I have seen and watched them grow and open up so many more branches. Which is so important to me, because I have moved so much with my job. I needed them close. I just want to tell them how excited I am to watch them grow! But also that I’m proud to be apart of such a great institution! Thank you ENT for being a comfortable place to hold my money. I doubt I’ll ever have another bank!
Your team has provided me with immediate help when I was desperate! You will always be the best banking institution that I have used!!!!Show lessJ-dubb-u
Amazing! … and I don’t leave reviews normally.
I’ll make this short and simple. I over from where I started my account in CO, but I refuse to give up my bank bc it is the best there is and I have lived from Alaska to Florida! This app makes it so easy for me to be able to control my accounts and cards, the bank and their associates are amazing, kind and always helpful. They are very quick to respond too! All around good.
Ok, that wasn’t to short but …ya get it, right? ;)Show lessmomabriiiiii
ENT Mobile
ENT mobile is good with exception of bill pay. Not always dependable and takes a long time to load bills is list mode, calendar mode works better. If you are in a hurry or last minute bill payer like me you will be let down at some point. This is because the bill payer will not load properly or in maintenance mode a lot on the bill payer portion on ENT mobile or website when setting up payments a day or two before they are due. Hey I don’t have lots of money in my checking and need to pay bills based on my paycheck without dipping into my emergency savings. If you pay you bills many days advance because you maintain a large checking balance or auto pay you will be happy with the quirks of the system. If you are like me, you have been warned of potential drama trying to schedule a bill payment last minute day or two before due.Show lesserickfran
Easy to use banking app!
Ent’s banking app experience is easy, user-friendly & accessible. It also feels secure. In addition, I’ve only had pleasant, professional experiences using Ent’s in-person banking services.
My only recommendation would be to add the service or ability to “send” Zelle payments using the Ent banking app. I need to research or ask why this service it is not currently available.Show lessThe Simple Life😉
Change recommendations
Please add Zelle as a payment option thru the bank. Also as a business I am unable to do all my banking with ENT because you do not offer ACH PAYMENTS. Also we tried out your bill pay and did not realize that when you sent out a bill payment check that you didn’t immediately remove the money from our account. Because off this we later moved the money out of that account and then the check you mailed bounced. If these things can be changed and added we would be able to move all our banking thru ENT. We really hope to work with you completely in the futureShow lessGrossmun
Developer Response
Thank you for the feedback. We are always looking to improve our member's experience and to provide you with the best options to do your banking. We currently offer some ACH options for our business accounts through ACH origination services. Please contact a business specialist at 719-574-1100 or visit Ent.com for more information.
