What happened did we just go back in time 20 years
Fix Notifications on App Badge
What’s with the point of the silly generic response to everyone? I don’t want to get on and talk with support about a notification issue your app has. That’s a waste of time that will go no where. It’s a development issue. Similar to how nothing would’ve happened if I called in about my account not loading, your server was down. Please do better. Just fix the notifications login issue that your server issue caused.
Response from developer
Thank you reaching out to notify us about your experience with our alerts. We would like to work with you to troubleshoot your situation. Please contact us at 719-574-1100 option 5 and a member of our Digital Support team will work with you to resolve the situation.
Moving to a new bank due to new “digital banking” system update.
Response from developer
Thank you for reaching out. We would like the opportunity to work with you and maintain your membership here at Ent. In order to assist you with details on your account, we ask that you contact us at 719-574-1100 option 5 and a member of our Digital Support team will take the time to further discuss your situation and determine how we can best assist you. We value your membership and hope to hear from you soon.
Do NOT give me the new app
Please stop with the buzz words that aren’t relevant. Please get this permanent “digital banking” banner out of my existing app. Please stop with this weird method of controlling specific users into a different downgraded version of the app. And please do not force me into the new downgraded version of the app.
If you just gave the existing fully working and long standing app design a dark mode, AND NOTHING ELSE, it would have been perfect. I bet all of this was done so someone could be paid to fix a problem that never existed. Clearly the whole point of rolling out this “update” to only certain users since June (4 months ago based on reviews) is to gather feedback. And clearly all of that feedback has been negative, so I think it’d be a great thing to listen to your users.
Weird how the mobile website for these users also forces the new clunky UI, there’s no workaround. Unfortunate how Ent has always felt high quality but now looks to be headed downhill.
Response from developer
Thank you for taking the time to let us know your concerns with our new digital banking app. This will be rolled out to all members as we continue to add new features and product offerings, as they become available. The new system is to allow us to improve the experience with speed and efficiencies while also adding enhancements as we continue to develop this new technology. When you are migrated to the new experience or if you would like to provide more feedback on the app, please contact Digital Support at 719-574-1100 option 5.
Adequate With Bugs
Response from developer
Thank you for your review. It is possible that your transactions are being coded into uncategorized or another category. A member of our Digital Support team would be happy to address this with you and to offer additional assistance with enabling your FaceID. Our Digital Support department can be reached at 719-574-1100 option 5 M-F 7 AM to 6PM and Saturday 8 AM to 3PM MST.
Adequate With Bugs
Also, I find no way to enable FaceID on my iPhone, though the App Store description says it’s supported.
ENT is the best
Needs native support for managing credit cards
As it stands currently, you can view your balance just fine on the app natively. But if you want to do something even as simple as making a payment on the card, you are redirected to a third party website where you have to manage your account. Just let me do it from the app natively please, there is no reason i should have to ever leave the app for any ENT financial product that I already have. Will rate 5 stars once this gets implemented if it ever does.
New check deposit policy
I do view their “new policy” as very much less than user friendly. After approximately 40 years of membership, and all the business with Ent in the past; I suppose it is now time to consider taking my business else where, where “low maintenance” members are truly valued.
Miffed in Colorado Springs!
Response from developer
We apologize for any confusion on your ability to deposit these checks. You are still able to deposit these at our service centers, but you also have the option for mobile and ATM/ITMs. If you would like to provide more details or discuss this further, please contact our Senior Digital Support Manager at 719-550-6377.
Format needs help
It needs formatting help. I’m not a web designer so I don’t know the technical word for it but this app is not easy to use when it comes to the payment part.
Response from developer
Thank you for your feedback. We continue to make updates to our online and mobile banking platforms, as we aim to provide the best experience for our members. This information will be shared with our Product Managers. If you need any additional assistance, please contact Digital Support at 719-574-1100.
