Leave a Review International SOS Assistance
Crashes
New version crashes on iPhone SE, iOS 12.4.1. Now it doesn't get to the home screen before crashing. When it worked, I imagined it would prove very useful. Please fix for older iPhone users.obiquankenobi
App tries to “correct” how you spell your name
The app design is stupid. I typed in my name without realizing the app respelled it into a word. Now I’m registered with a name that isn’t mine (and likely no one has this last name). I tried to register a 2nd time, but it wouldn’t accept my name.Tox11dc
App just keeps spinning
Apps keeps spinning and you never get into it. I am getting alerts but wish they were able to be more able to tell if they were really for my location I’m in US and get alerts for all over US.D in Az***
Improper notifications
Why notify me of advisories in states I am not near? This leads me to turn off notifications, which is a crucial part of the app.SugarSmax
Piece of...
This app is so useless. It collects your location data and gives you nothing. I’m in NY why are you showing me weather alerts from Kansas? I can’t even select a city to receive alerts about. Cheap UI/UX may require to bleach your eyes. As bad as an app can get...Ozanb
App is terrible!
Good idea, but the app only opens (iPhone) about 10% of the time, sometimes you can see the alerts, which are helpful when they flash by on your lock screen, but they need to really improve the reliability of the app itself.Alongnicknamebecauseallthenick
Wrong Perspectives
As an app, it should always be designed from the users perspective and not anything else.
In today’s world, most users have more then 100 apps in their devices, lots of users uses the search function to look for Apps within their devices.
What words do you think they would search for ? iSOS, Emergency etc... and your app is called?...
User interface isn’t design to optimise on iOS. Where I can see cut off statements..
unclear which tabs the user is in. Although you may say many users could still see it but... is emergencies designed for many? Or for everyone?
Being an international security company. What this app is saying abt the company may not be just. But do take note it is saying something and it’s not something nice.Show lesschoon
Does not work with personal travel policies
The app does not recognize membership numbers for personal travel insurance purchased directly from the International SOS website. Customer service contact to try to get it working is useless, providing clueless responses such as :”We don’t know who the account manager for this membership number is. Please reach out to the account manager or the person who provided you with this membership number “. This, after forwarding the automatic email confirmation of the purchase, complete with membership number, instructions to download the app and instructions for contacting the the tech support folks that then sent me the clueless reply above. Makes it a worthless app.Show lessDc Yukon
This is a paid service?
This is not a review of the services provided should you call, this is a review of the App itself.
The App is cumbersome and has the feel of a first time developer. It is very rudimentary. The US State Department has more relevant information.
The “Physical Safety” travel warnings information presented is out of date. I would expect information to be color coded and presented in 4 categories: Current (what is happening); Recent History (what has happened within the past month); and Historical (what’s happened from 1 month to 5 years ago-in a condensed overview); then linked with US State Dept (and others) Travel Warnings.
For “Health Safety” here is no information provided via App for prophylactic advice to mitigate local health concerns. Appropriate links to US CDC, WHO, and others should be made easily accessible. There is no mention of the quality of locale health service capability, or location/contact information.
The only information provided via App for those “on the road” is a phone number to call, which in most cases is not a local country call, let alone a toll free number.
This App, if any indication of services provided, screams go elsewhere!Show lesspkigbed
Pretty useful app but terms of service notice appears every time I use it
Aside from the terms of service notice coming up every time (I “accept” each time too), it’s useful. High priority news and notifications must be more timely. For example, news about social unrest should be immediate. In the past, I got the notification a full day after the unrest and after it had already been widely reported in national and international news.Show lessbadabinger
